A quick lesson in “how to break” a headset.
- watch the video
- tell your staff today!
A quick lesson in “how to break” a headset.
Plantronics H251 voice tube
Plantronics H261 voice tube
Buy any wired headsets4business headsets (online or over the phone) & once we’ve delivered your new headsets, just send us your old Plantronics headsets.
Once received, we’ll send you a credit note for £10.00 per headset for you to offset against your invoice for the new headsets………….Simple
Example – buy 10 new H4B wired headsets and receive your £100 volume discount, send us 10 old Plantronics headsets from the list above and you save another £100 – A massive £200 saving for your business – its a no brainer isnt it?
You will need to place an order for your new headsets 30th June latest.
Yes, of course – We will be delighted to send you a trial headset. Our customers tell us that the comfort and noise cancelling technology is often much better when compared to Plantronics.
So if you are considering a change of headset, please request a trial now
Have a look at this short video which is mainly aimed at the Contact Centre market but it clearly shows “resellers” that there are equivalent & better headset alternatives out there to Plantronics.
Neglecting the opportunity is largely down to two perceptions.
Both these perceptions are myths,
a headset sale is remarkably simple, and if you supply the right product, dealer margin is very good.
After neglect, failure to ask the right question is the major mistake.
Simply asking your customer or prospect if he or she needs or wants any headsets just doesn’t cut it. The questions you ask need to be discussion provoking and you need your customer to departmentalise their business when you discuss headsets. The obvious benefits of health & well-being and increased productivity will be the deal makers, and the departments that will benefit the most will become clearly apparent. We work closely with our partners so they understand which questions to ask in order to make the sale.
In addition, it’s important to know when to ask the questions,
and with our proven strategy you get three bites at the cherry. Relevant questions about headsets should be asked pre-sale, at point of sale, and if necessary post sale (project management stage)
Asking the correct question at the right stages of the process will achieve great results.
You have to integrate this into your overall sales process. So if you are primarily selling a telephone system, headsets become a natural part of the process. You would naturally find out which extensions want a voice mail box, or a DDI number; headsets should be no different, they should be a natural part of the sales and project management process.
dealers want to know how much extra margin they can make by adding headsets to their portfolio.
Multiply this extra margin across your annual system sales,
and combine this with the opportunity to sell into your existing customer base, and you will have a serious increase in profit.
So don’t miss out, because if you do you can be assured that someone else is selling headsets to your customers!
Compatibility is without a doubt, the biggest headset frustration.
Why? well the main one is not knowing which is the correct bottom lead for your particular phone, especially if it’s a wired headset
Did you know there are 12 different types of lead?
and they can look identical to each other or with wireless headsets its knowing the correct setting for your phone model.
You can then add to the above frustrations, all the different “headset mode” settings that your phone may need to be switched to, so it communicates with the headset.
Most of the people we work with have had issues with “compatibility”. Having the knowledge & knowing the quirky things your phone & headset may throw up at you is the key to a “frustration free” headset experience.
Good job, therefore, Headsets4business know exactly how to guarantee your headset is compatible.
Have you ever rang into a call centre and you can hear the people who are sat either side of the agent who is talking to you?
I know I have and it’s a pain in the backside, it also makes it difficult understanding what the agent is trying to explain to you.
OK, the answer isn’t new, its “NC or noise cancelling” but so many companies don’t invest in professional “noise cancelling” headsets. The Streamline ProVX has ultra noise cancelling in the microphone and using a headset with great Noise Cancelling, you are guaranteed to be listening to the agent and not the whole contact centre floor!
The technology simply but effectively filters out most “exterior noise”
Noise cancelling is for the benefit of the person calling in, it’s not for the agent wearing the headset. You would be amazed how many businesses think Noise Cancelling is for the headset wearer.
If you are in a busy and noisy environment and wearing a headset, the best solution is to use a 2 ear or binaural noise cancelling headset. This allows both ears to hear the caller, its louder and provides much better concentration.
There you have the top 2 headset frustrations we get “day in and day out” but there is always a solution (if you know what you are doing)
How to find the best headsets for Cisco 7800 series of IP phones.
Cisco has long dominated the IP phone market (alongside Avaya of course) with its ever popular 7900 series and the later SPA models. But there are new kids on the block with the NEW Cisco 7800 series of IP phone. There are three headset compatible models in the range which are:
Cisco 7821 IP phone
Cisco 7841 IP phone
Cisco 7861 IP phone
Regardless of which of these 3 models you have, there are several highly recommended and compatible wired or wireless headset available.
the same rules apply here, as always, when looking for a headset. They are:
The golden rule – “Only ever use a quality headset on a quality phone”
Why? -Because Cisco go to great lengths to ensure the technology, firmware etc. built into the new Cisco 7800 series is absolutely the best available. This guarantees you the sound quality over any commercial VOIP network. If you add a cheap (sub £50) headset then you just undo the quality and reliability that Cisco have spent developing their phones.
Luckily for you, headsets4business don’t (and wont) ever sell “cheap headsets” – buy cheap buy twice as the old “but true” saying goes.
Before we get into the wireless, make sure you make full use of the features that wireless headsets offer, especially when it comes to the new Cisco 7800 series. Because all 3 models 7821, 7841 & 7861 are EHS compliant (EHS = “Electronic Hook Switch” for remote answering).
Basically remote answering is available by simply adding a compatible EHS cable. To make it really easy, the recommended wireless headsets below have links to their equivalent EHS leads required for remote answering while you are away from your desk.
Note* If you don’t need remote answering facility, it’s simple, just buy the headset only and answer a call via the keypad on your Cisco phone.
Notice there are no “entry level” wireless shown or recommended above?
That’s for a very good reason, in our experience, there is no such thing as an “entry level” wireless headset that has proven itself and covers the rules already mentioned. The lower end of wireless headset have proven to be very unreliable, tinny sound quality with poor noise cancelling. They simply get returned so everyone loses out.
So please remember, you get what you pay for folks!
Do you have a comment or a question about Cisco 7800 series compatible headsets?
Leave a comment below, or call us on UK 0800 644 0424 or finally contact us via the website.
Skype for many years has been predominantly used in a domestic setting. Typically calls to friends and relatives, especially when someone is overseas via video chat etc. Its popularity has never waned as a communication tool and its being used more and more for serious conversations.
It’s fair to say that Skype has come a long way in a few short years and is consistency trying to reinvent itself as a serious communication tool contender. Especially with the introduction of “Skype for Business” now upon us.
It’s the most commonly asked question and the true answer is: “not a lot really” the bog standard Skype can and is used for business anyway, according to the Skype website, normal Skype is for up to 20 employees and Skype for business will take you to the dizzy heights of 250 employees. With that increase, there comes a more robust “enterprise grade security”, the ability to manage all those accounts and integration with office apps (don’t forget its Microsoft who owns Skype) and a monthly cost of course.
Well, as I mentioned earlier, Skype have created a robust and for the most part, a very reliable communications platform. But then some people rely on a web cam with a mic to make a call (even a serious business call! If they do use a USB headset, it’s often the cheapest quality one they can find in one of the big electronic sheds (you know who they are) basically serious business people need serious business tools….
If you use a “cheap” (read: quality, build, component & price) USB headset for Skype or any other PC-MAC softphone application, then you are doing yourself and the person you are talking to a huge injustice. Because so many things are affected with a cheap USB headset.
(Basically, cheap components mean cheap call quality)
(If it’s not seriously filtering out the background noise, it sounds awful to the person calling you and leaves the wrong impression. Not good on a business call is it?)
This where it gets serious (that is if you are serious about the relationship and communication you have with your customers)
Build quality is everything and especially what’s inside, technology wise.
The technology used in mid to high end UC or Unified Communication headsets is serious stuff. There are so many things that the technology has to overcome when a call is being sent over an IP connection rather than the old fashioned copper wires. Every major commercial phone & software company like Avaya, Cisco, Mitel, Polycom and of course Microsoft (MS Lync) has a UC application. They have invested many millions in this technology and the uptake may be slower than originally planned but it’s gaining ground.
OK so now that we have hopefully helped you “wake up and smell the coffee” to quality USB headsets, let’s see what the best USB headsets are on the market!
Obviously we are not going to go down the cheap route (if you have read this far, you will know why)
Mid-market – where most business is done and the High end market where only the very best will do. We haven’t even mentioned the differences between wired or wireless USB and will leave that for another blog post but here are our recommendations for both:
See all the recommended wired and wireless Skype & UC headsets here!
*P.S. if you are considering purchasing several USB headsets for your business and would like to trial these headsets for free, please contact headsets4business on 0800 644 0424 and we can arrange that for you.
So there you have it!
Skype and softphone applications have come a long way but please don’t forget – so have the headsets that do a professional job. It is essential to ensure all your communication with prospects and customers is always of the best possible quality.
There is still a percentage of people who simply don’t like wearing headsets of any kind, wired or wireless, this appears to be coming less and less of an issue these days as it seems everywhere you turn these you see someone using a headset or headphones (beats and gaming headsets spring to mind).
For those people who still point blank refuse to wear a headset, it’s worth pointing out there are three really important considerations to be aware of with headset use. Hopefully after this you will understand just why you should invest in headsets in your call centre.
Upgrading from desk phones to soft phones is a part of advancing in technology. The digital world is progressing year on year and if your office takes pride in what they do, then ensure you have the most advanced equipment to do the job. Not only will switching to headsets free up desk-space making for a tidier office, but it will also increase productivity, giving your employees more time to do more important aspects of their job.
The first one is health and safety, this isn’t political correctness gone mad, this is fact! Lots of people still try and hold their phone between their shoulder and side of their head and over a period of time are far more likely to get some form of repetitive strain injury or R S I as it’s more commonly known.
Oh and if you’re a regular smart phone or mobile phone user and especially in office time on a works mobile, then the radiation emitted should be of concern so wireless headsets or wired headsets are a great alternative to having your brain lightly fried.
Secondly you tend to find the people who start wearing a headset very quickly realise that becoming hands-free when on the telephone provides so much more freedom to multitask i.e. take notes, type information about the person calling etc. and a few weeks later, think headsets are the best thing ever and wished they would have used one earlier.
Not only is it beneficial to be hands-free to take notes but also being able to freely move around and carry out hand gestures can be a great confidence boost whilst communicating through VoIP. Many people use hand gestures a lot when speaking and this is a great sign of enthusiasm and emotional investment, therefore why limit this when you’re on the phone? Using a headset maximises this prospect and, often helps people to feel in control with the ability to move and make hand gestures this often reflects enthusiasm and confidence on the phone.
Lastly is “aesthetics”, which always seems to play a part also. People care about how they look to others(more than they should!) and don’t want a headset getting in the way of that, even in a work environment. So once you’ve been told you have to wear a headset, it’s then essential that you get the right type of headset that fits you and makes you feel comfortable wearing.
So now you are hopefully better informed on the wonders of headset use, it’s now time to show you the different types of headset that should fit with everyone’s expectations, practical considerations, preference and dare I say it “ego”.
Wired headset (over the head with a headband) *image shows Streamline ProV Wired Headset for use on PC Computer
Wireless headsets (over the head and over the ear, in most cases) *image shows Sennheiser DW office Wireless headset with Remote answering
As a leading headset supplier in the UK and throughout Europe, I wish I had a pound for every customer who asked the question:
“What is the most comfortable office headset that you sell?” The answer is a simple one – it depends!
But there are three important considerations that should determine your choice of headset, they are:
If this is your number one priority, i.e. you must have the lightest possible headset then wireless headsets are probably the best way forward for you. Many of the world’s top wireless headset manufacturers claim to have the lightest wireless headset and to be fair they are very light and as long as you purchase a high quality wireless you can’t go far wrong.
It’s a plain and simple fact that some headsets are just not comfortable, they may be too heavy for some people, they may dig into the top of your head with prolonged use and this is especially true of men with little or no hair or even people who have a larger head. Comfort through better design can play a big role in your choice of headset.
All the major headset manufacturers are acutely aware that one size never fits all and so there are several wearer options you can choose from to see which fits you best, they are:
Ear hook – where the headset is worn over the ear via a simple plastic loop which goes around the outer part of the ear.
Note *This can open up more choice issues as there are two types of ear hook just to confuse things
In the ear – are headsets where the ear piece fits in the ear canal
On the ear – like a standard headset which sits on the outside of the ear with a leatherette or foam outer cushion.
Example of an “in the ear” wearing option with the Plantronics CS540
Example of the “on the ear” wearing option with the Sennheiser DW office
Headband – The most popular wearing style of headsets is without doubt the headband but as mentioned earlier, the biggest problem with headbands is rubbing on the top of the head with excessive use.
In our experience the only company and headset manufacturer who has applied some simple but effective logic to this issue is Sennheiser. All their higher end headsets have ergonomic and well-designed padding to protect the head for long periods of use. This does add some extra weight to the headset but our customers tell us they are without doubt the most comfortable.
An example of a wired headset we recommend: Sennheiser Sc630-660 headset
So now you know why it depends! We are happy to provide recommendations for your personal preference so don’t hesitate to give us a call and ask a few questions, on 0800 644 0424.
Before deciding which is the best wireless headset for Cisco Jabber?
You need to decide what device or devices you need your wireless headset to work on.
As you probably already know, Cisco jabber works on many platforms as a softphone, a video client, instant messaging, group chat or “conferencing”
But essentially they boil down to 2 basic types of device “computer or mobile”
The wireless headset recommendations below for Cisco Jabber are based on PC use, mobile use and multimedia (both PC and Mobile)
So the best wireless headsets for Cisco jabber are:
Multimedia wireless headset for Cisco jabber (works on both PC and Mobile)
They are all optimised for Cisco Jabber. That means they have been designed around UC “unified communications” use and the Jabber platform according to Cisco’s strict compliance.
In plain English:
“They will work on any Cisco Jabber platform”
Note* many of the headsets shown and recommended for Jabber are available in different variants. e.g. Sennheiser Presence is also available as a UC version for PC-Mac
if you have any questions on compatibility with wireless headsets and Cisco Jabber then please contact us here or telephone UK on free phone 0800 644 0424
Like a Free trial on our best selling headsets?
Setting up your free “no obligation” headset trial is simple and fast. In most cases you will have your trial headset(s) with you the next working day by secure courier.
or if you have found a headset already you would like to try then select it on the form below and….
Finding your new lower discounted price in just 2 easy steps!
Volume discounts start at a minimum of just 4 headsets!
And remember we offer FREE “next working day” delivery plus “on average”, 95% of our headset products are in stock so you can be assured we have you covered.
And all backed up by the 100% satisfaction guarantee
Need more information on pricing? Telephone us now on 0800 644 0424×