Best Business Headsets for Skype

Skype for many years has been predominantly used in a domestic setting. Typically calls to friends and relatives, especially when someone is overseas via video chat etc. Its popularity has never waned as a communication tool and its being used more and more for serious conversations.

It’s fair to say that Skype has come a long way in a few short years and is consistency trying to reinvent itself as a serious communication tool contender. Especially with the introduction of “Skype for Business” now upon us.


So what is the real difference between Skype and Skype for business?

It’s the most commonly asked question and the true answer is: “not a lot really” the bog standard Skype can and is used for business anyway, according to the Skype website, normal Skype is for up to 20 employees and Skype for business will take you to the dizzy heights of 250 employees. With that increase, there comes a more robust “enterprise grade security”, the ability to manage all those accounts and integration with office apps (don’t forget its Microsoft who owns Skype) and a monthly cost of course.


So, that is Skype for business and Skype for the majority, but what has this got to do with a headset supplier I hear you cry?

headsets at work
Well, as I mentioned earlier, Skype have created a robust and for the most part, a very reliable communications platform. But then some people rely on a web cam with a mic to make a call (even a serious business call! If they do use a USB headset, it’s often the cheapest quality one they can find in one of the big electronic sheds (you know who they are) basically serious business people need serious business tools….

The problem:

If you use a “cheap” (read: quality, build, component & price) USB headset for Skype or any other PC-MAC softphone application, then you are doing yourself and the person you are talking to a huge injustice. Because so many things are affected with a cheap USB headset.

They are:

1. General call quality

(Basically, cheap components mean cheap call quality)

2. Noise cancelling microphone

(If it’s not seriously filtering out the background noise, it sounds awful to the person calling you and leaves the wrong impression. Not good on a business call is it?)

3. Build quality

This where it gets serious (that is if you are serious about the relationship and communication you have with your customers)
Build quality is everything and especially what’s inside, technology wise.


The technology used in mid to high end UC or Unified Communication headsets is serious stuff. There are so many things that the technology has to overcome when a call is being sent over an IP connection rather than the old fashioned copper wires. Every major commercial phone & software company like Avaya, Cisco, Mitel, Polycom and of course Microsoft (MS Lync) has a UC application. They have invested many millions in this technology and the uptake may be slower than originally planned but it’s gaining ground.

OK so now that we have hopefully helped you “wake up and smell the coffee” to quality USB headsets, let’s see what the best USB headsets are on the market!
Obviously we are not going to go down the cheap route (if you have read this far, you will know why)

So let’s jump straight into the 2 main markets:

Mid-market – where most business is done and the High end market where only the very best will do. We haven’t even mentioned the differences between wired or wireless USB and will leave that for another blog post but here are our recommendations for both:

See all the recommended wired and wireless Skype & UC headsets here!

*P.S. if you are considering purchasing several USB headsets for your business and would like to trial these headsets for free, please contact headsets4business on 0800 644 0424 and we can arrange that for you.

So there you have it!
Skype and softphone applications have come a long way but please don’t forget – so have the headsets that do a professional job. It is essential to ensure all your communication with prospects and customers is always of the best possible quality.

Salesman using a headset at work

3 Reasons Why Headsets Are an Office Essential

There is still a percentage of people who simply don’t like wearing headsets of any kind, wired or wireless, this appears to be coming less and less of an issue these days as it seems everywhere you turn these you see someone using a headset or headphones (beats and gaming headsets spring to mind).

For those people who still point blank refuse to wear a headset, it’s worth pointing out there are three really important considerations to be aware of with headset use. Hopefully after this you will understand just why you should invest in headsets in your call centre.

Why should you consider upgrading to Headsets in your business?

Upgrading from desk phones to soft phones is a part of advancing in technology. The digital world is progressing year on year and if your office takes pride in what they do, then ensure you have the most advanced equipment to do the job. Not only will switching to headsets free up desk-space making for a tidier office, but it will also increase productivity, giving your employees more time to do more important aspects of their job.


Health and Safety

The first one is health and safety, this isn’t political correctness gone mad, this is fact! Lots of people still try and hold their phone between their shoulder and side of their head and over a period of time are far more likely to get some form of repetitive strain injury or R S I as it’s more commonly known.

Oh and if you’re a regular smart phone or mobile phone user and especially in office time on a works mobile, then the radiation emitted should be of concern so wireless headsets or wired headsets are a great alternative to having your brain lightly fried.



Saleswoman using a headset at work

Secondly you tend to find the people who start wearing a headset very quickly realise that becoming hands-free when on the telephone provides so much more freedom to multitask i.e. take notes, type information about the person calling etc. and a few weeks later, think headsets are the best thing ever and wished they would have used one earlier.

Not only is it beneficial to be hands-free to take notes but also being able to freely move around and carry out hand gestures can be a great confidence boost whilst communicating through VoIP. Many people use hand gestures a lot when speaking and this is a great sign of enthusiasm and emotional investment, therefore why limit this when you’re on the phone? Using a headset maximises this prospect and, often helps people to feel in control with the ability to move and make hand gestures this often reflects enthusiasm and confidence on the phone.



Lastly is “aesthetics”, which always seems to play a part also. People care about how they look to others(more than they should!) and don’t want a headset getting in the way of that, even in a work environment. So once you’ve been told you have to wear a headset, it’s then essential that you get the right type of headset that fits you and makes you feel comfortable wearing.


So now you are hopefully better informed on the wonders of headset use, it’s now time to show you the different types of headset that should fit with everyone’s expectations, practical considerations, preference and dare I say it “ego”.


Wired headset (over the head with a headband) *image shows Streamline ProV Wired Headset for use on PC Computer

Streamline Pro-V wired headset


Wireless headsets (over the head and over the ear, in most cases) *image shows Sennheiser DW office Wireless headset with Remote answering

sennheiser dw office headset



Sales persons in a call centre

What are the Most Comfortable Office Headsets and Why?

As a leading headset supplier in the UK and throughout Europe, I wish I had a pound for every customer who asked the question:

“What is the most comfortable headset that you sell?” The answer is a simple one – it depends!

But there are three important considerations that should determine your choice of headset, they are:


If this is your number one priority, i.e. you must have the lightest possible headset then wireless headsets are probably the best way forward for you. Many of the world’s top wireless headset manufacturers claim to have the lightest wireless headset and to be fair they are very light and as long as you purchase a high quality wireless you can’t go far wrong.


Design/Build quality

It’s a plain and simple fact that some headsets are just not comfortable, they may be too heavy for some people, they may dig into the top of your head with prolonged use and this is especially true of men with little or no hair or even people who have a larger head. Comfort through better design can play a big role in your choice of headset.


Personal preference

All the major headset manufacturers are acutely aware that one size never fits all and so there are several wearer options you can choose from to see which fits you best, they are:


Ear hook – where the headset is worn over the ear via a simple plastic loop which goes around the outer part of the ear.
Note *This can open up more choice issues as there are two types of ear hook just to confuse things

In the ear – are headsets where the ear piece fits in the ear canal
On the ear – like a standard headset which sits on the outside of the ear with a leatherette or foam outer cushion.


Example of an “in the ear” wearing option with the Plantronics CS540

Plantronics CS540 headset

Example of the “on the ear” wearing option with the Sennheiser DW office

sennheiser dw office headset


Headband – The most popular wearing style of headsets is without doubt the headband but as mentioned earlier, the biggest problem with headbands is rubbing on the top of the head with excessive use.


In our experience the only company and headset manufacturer who has applied some simple but effective logic to this issue is Sennheiser. All their higher end headsets have ergonomic and well-designed padding to protect the head for long periods of use. This does add some extra weight to the headset but our customers tell us they are without doubt the most comfortable.


An example of a wired headset we recommend: Sennheiser Sc630-660 headset

Sennheiser SC 630 wired headset


So now you know why it depends! We are happy to provide recommendations for your personal preference so don’t hesitate to give us a call and ask a few questions, on 0800 644 0424.

Sennheiser SP 20 ML Speakerphone

Best wireless headset for Cisco Jabber

Best wireless headset for Cisco jabber

Before deciding which is the best wireless headset for Cisco Jabber?

You need to decide what device or devices you need your wireless headset to work on.

As you probably already know, Cisco jabber works on many platforms as a softphone, a video client, instant messaging, group chat or “conferencing”

But essentially they boil down to 2 basic types of device “computer or mobile”

  1. Cisco Jabber for Computer – example: Windows PC, Laptop, tablet and Apple Mac
  2. Cisco Jabber for Mobile phones – example: Mobile phones, IPhone, Android and Blackberry etc

The wireless headset recommendations below for Cisco Jabber are based on PC use, mobile use and multimedia (both PC and Mobile)

So the best wireless headsets for Cisco jabber are:

Cisco Jabber wireless headsets for mobile phones:

Sennheiser Presence Bluetooth headset

Sennheiser MB Pro Bluetooth headset

Cisco Jabber wireless headsets for PC-Mac:

Sennheiser Pro1 and Pro 2 UC version

Sennheiser DW Office UC Version

Jabra Pro 9460

Multimedia wireless headset for Cisco jabber (works on both PC and Mobile)

Why do we recommend these wireless headsets for Cisco Jabber?

They are all optimised for Cisco Jabber. That means they have been designed around UC “unified communications” use and the Jabber platform according to Cisco’s strict compliance.

In plain English:

“They will work on any Cisco Jabber platform”

Note* many of the headsets shown and recommended for Jabber are available in different variants. e.g. Sennheiser Presence is also available as a UC version for PC-Mac

See all of the wireless headsets for Cisco Jabber

if you have any questions on compatibility with wireless headsets and Cisco Jabber then please contact us here or telephone UK on free phone 0800 644 0424

Free Headset Trial For Avaya, Cisco, Mitel, Polycom & More – Headsets 4 Business

Free Trials for all offices and Call Centres (Contact Centres), we provide free “no obligation” headset trials on our popular wired and wireless headsets for Avaya, Cisco, Mitel & Polycom IP phones and USB based Softphones (UC – Unified Communications)

If you are a Call Centre manager, IT Manager or a Procurement manager responsible for setting up a Call Centre or busy office, why not take advantage of the Headsets4business Free “No obligation” headset trial.

As the UK’s market leader in headset solutions, we provide expert knowledge and after sales care from a small call centre up to 2000+ agent contact centres.

We offer this service to you ensure you have the right kind of headset, wired or wireless? We are happy to advise you on the best type and model of headset for your particular needs. We provide headsets for every brand and model of desktop and Softphone (PC-USB etc) in the world.

To start your free trial, telephone us on 0800 644 0424

We will ask you:
1. The make and model of the phones you currently use
2. We will advise you on your headset options (completely impartially) telling you the pros and cons of each model and why we think they will be the best solution for you
3. We will get the headsets to you the very next day by secure courier (at our cost)
4. If you are not happy with the headsets in any way, we will pick them up (at your cost) and offer you other models if you so wish.
5. If you are happy with your trial, we will then provide our volume discount pricing structure and guarantee those prices for the next 12 months to ensure ongoing re-orders are not affected by price fluctuations.

So “try before you buy” from the UK’s market leader in headset solutions for business, choose Headsets4business as your Call Centre headset provider on 0800 644 0424

Streamline Pro Series ProVX-M and ProVX-B headset review

Headset review video for our best selling ProVX-M and ProVX-B wired headset which is the ideal headset for use on IP phones such as Cisco, Nortel, Avaya, Alcatel, Polycom, Snom etc and many more including digital and analogue phones also. I hope this video helps you make the correct choice of wired headset for your particular telephone. thanks for taking the time to watch it and please feel free to call us on 0800 644 0424 (UK) if you have any further questions.

Call Centre Headsets Reviewed: Best Headset

Call centre headsets need to be up to the job!, if they are too flimsy in construction they will break, if they are too expensive, it becomes a financial budget issue for the Call centre and or IT manager in charge.

Plantronics headsets have long since been the choice of professional Call and Contact centre with the H251 leading the field for many years. That model has now been replaced with the wideband version HW251 and HW251N (the N being noise cancelling) available from our Plantronics Supraplus headsets dept.

All in all a very good headset but over time the price has become an issue in some call centres who are looking for an alternative product which offers the same quality.

Plantronics HW251 telephone headset

The Streamline Pro series is a small but dedicated selection of headsets specifically designed for commercial call and contact centre use backed up by robust construction, very good sound transmission, noise cancelling (up to 80% reduction which is better than Plantronics in our opinion) and last but not least PRICE!!

Starting at just £39 with an RJ11 headset bottom lead for the Streamline ProV Call Centre Headset – Considered an “entry level” headset by some but sales have rocketed due to the cheap price and robust construction, plus its just plug n play

ProV entry level contact and call centre headset

The best selling call and contact centre headset is without doubt the Streamline ProVX-M Call centre headset and the ProVX-B which is also available as an optional binaural headset. The best thing about this headset is the build quality, it works on every phone and comes with noise cancelling and increased transmission for wideband IP (VOIP) users.

The headset comes with a RJ11 bottom lead as standard but also available as USB for softphone and general PC use, 2.5mm and 3.5mm and HIC – HIP -HIS for our Avaya IP customers.

Professional call centre headset ProVX-M from Streamline Pro Series

Headsets4business specialise in all types of commercial headsets, supplying the UK and Europe with a selection of hand picked and tested wireless and wired telephone and softphone headsets.

Please feel free to contact us on 0844 7362 409 if you require any further information on these or any other headset product.

How to Choose a Call Centre Headset

The UK call centre market continues to go from strength to strength. The Call centre manager’s job is to ensure that there agents get the right type of headset for the job so as not to upset the productivity of the agent.

There are, as usual, two schools of thought when it comes to call centre headsets.

Budget entry level headsets – V – High End professional headsets

Budget Call Centre Headsets

There is absolutely nothing wrong with budget headsets, it is a complete myth in our opinion that they won’t last or the sound is not as good. In our experience, many small to medium size contact centres use entry level headsets because they are relatively cheap to replace when they are deliberately damaged or stolen (this happens a lot when there is a lot of staff turnover!)

Streamline ProV – Monaural Call Centre headset

Call centre budget headset


High End professional Call Cetre Headsets

It is true that these headset do tend to be better made, i.e. better plastics used, more robust, as they are designed to be man handled on a daily basis and usually (but not always) the technology used can be specially designed for the job. E.G. Headsets used for softphone call centres and some other IP platforms do tend to require increased amplification and wideband technology is often required to help this.

Streamline ProVX-M Monaural Call Centre headset

Professional Call Centre Headset

Headsets4business are a UK Call Centre headset specialists offering effective advice and consultancy to new and established Call centre managers. Our headsets are tried and tested in small, medium and large scale Contact centres. If you are looking for discount pricing on UK Call Centre headsets, H4B can help, we supply wired and wireless call centre headsets to NHS, MOD, Police, Air force etc Through to small – medium size Call Centres that typically have 5- 25 seats

If you would like any further advice on call centre headset procurement or any other related query, please speak ask for Darren or David on Headsets4business telephone number 0800 644 0424 – we are here to help!