| 100% Satisfaction Guarantee
We are so confident you will love our headsets and phones, we offer a no hassle returns policy, if you are not happy with your purchase in any way within 10 days from you receiving the item(s) we will happily pick it up at our cost and refund your credit or debit card for the full amount.
All we ask is the item(s) are returned in the original packaging and in a resaleable condition.
FAQ’s for Headset and Phone Customers
Headsets
How does the free headset trial work?
1.Tell us the brand and model of your telephone
e.g. Cisco,Avaya,Nortel,Mitel,Panasonic+ all other brands
2.Tell us if you prefer wired or wireless
"We are the UK's Headset experts, we will always explain the advantages of each headset model to you, ensure it is completely compatible with your phone and answer any questions or queries you may have"
3. Once you have chosen the correct headset for your phone, we will get it to you by courier, the next day FREE of charge!
4. We will arrange for the headset to be picked up at our cost once you have finished the trial. 100% satisfaction guarantee
What happens if my headset does not appear to work on my phone?
We work hard to ensure your headset will be fully compatible to your system phone. Please ring us and we will gladly talk you through it until you are up and running.
If I feel the headset audio is not acceptable, can you provide an amplifier for the headset?
Yes, we can usually provide a compatible amplifier for your headset to help increase audio quality. In fact purchasing an amplifier anyway is a sure fire way of ensuring you have the best call audio available to you.
Can I return my headset?
We offer a 100% satisfaction guarantee, if your not happy with the product, just return it and we will provide you with a complete refund. Simple as that!
Do you supply accessories like training leads and switches etc?
Yes, we have a wide selection of down leads for all makes of phones and many other accessories like amplifiers.
FAQ’s for Customers selling second hand equipment to us
How much is my telephone system worth?
Prices vary considerably depending on age, model and configuration. We have paid many thousands for larger systems.
Who will remove and collect my equipment?.
Yes, we will de-commission if necessary and remove from site
What happens to the used equipment?
Equipment is refurbished and used for spares and maintenance
I’ve only got a few spare telephones for sale?
Let us know what you have, they still may be of value.
What information do you need to value the equipment.
The more information you can provide the better. Brand, model, age and condition. Please let us know the colour of any handsets you wish to sell.
When will I get paid?
Once we have received the goods and they have been verified and checked e.g. quantity condition etc we will contact you and request that you raise an invoice. On receipt of this invoice you will be paid in 30 days.
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