FAQ’s for Headset and Phone Customers
Headsets
What happens if my headset does not appear to work on my phone?
We work hard to ensure your headset will be fully compatible to your system phone. Please ring us and we will gladly talk you through it until you are up and running.
If I feel the headset audio is not acceptable, can you provide an amplifier for the headset?
Yes, we can usually provide a compatible amplifier for your headset to help increase audio quality. In fact purchasing an amplifier anyway is a sure fire way of ensuring you have the best call audio available to you.
Can I return my headset?
You are welcome to return your headset within 7 days of receiving it if it has failed or appears faulty. If this is the case, we will replace it Free of charge and pick up the faulty headset (but this is very rare)
Do you supply accessories like training leads and switches etc?
Yes, we have a wide selection of down leads for all makes of phones and many other accessories like amplifiers.
FAQ’s for Customers selling second hand equipment to us
How much is my telephone system worth?
Prices vary considerably depending on age, model and configuration. We have paid many thousands for larger systems.
Who will remove and collect my equipment?.
Yes, we will de-commission if necessary and remove from site
What happens to the used equipment?
Equipment is refurbished and used for spares and maintenance
I’ve only got a few spare telephones for sale?
Let us know what you have, they still may be of value.
What information do you need to value the equipment.
The more information you can provide the better. Brand, model, age and condition. Please let us know the colour of any handsets you wish to sell.
When will I get paid?
Once we have received the goods and they have been verified and checked e.g. quantity condition etc we will contact you and request that you raise an invoice. On receipt of this invoice you will be paid in 30 days.
|
