100% Satisfaction Guarantee

We are so confident you will love our headsets and phones, we offer a no hassle returns policy, if you are not happy with your purchase in any way within 10 days from you receiving the item(s) we will happily pick it up at our cost and refund your credit or debit card for the full amount.

All we ask is the item(s) are returned in the original packaging and in a resaleable condition.

FAQ’s for Headset and Phone Customers

Headsets

Q
Can I add a headset to my cordless phones?
Yes, absolutely. However, its worth pointing out that cordless phones were never really designed for headset use. However, you can add a wired headset to any  cordless phone which has a 2.5mm round pin jack (most have) or you can add a wireless headset to any dect phone. The wireless headsets are slightly different and there are only a couple we would recommend specifically for DECT cordless.Headsets for Cordless Phones - see them all here
Q
How do I get help if I need it?
Telephone 0800 644 0424 (Mon-Fri 8.30am - 5pm)
email: sales@headsets4business.co.uk
Live Help button situated on every web page (Mon-Fri 8.30am - 5pm)
Q
How do I get technical product support?
Telephone us on 0800 644 0424
Sennheiser technical support 07919 487 589
Plantronics technical support 0800 41 00 14
Streamline Pro technical support 0800 644 0424
Q
How do I organise a free “no obligation” headset trial?
Click the free trial button on the free trial page or on any product page or telephone us on 0800 644 0424 or email danielle@headsets4business.co.uk and we will do the rest
Q
How does the headset trial work?
1. Tell us the brand and model of your telephone
e.g. Cisco, Avaya etc.

2. Tell us if you prefer wired or wireless
"We are the UK's Headset experts, we will always explain the advantages of each headset model to you, ensure it is completely compatible with your phone and answer any questions or queries you may have"

3. Once you have chosen the correct headset for your phone, we will get it to you by courier, the next day FREE of charge!
Q
Do I have to pay for anything upfront?
No, it is a free trial with no obligation. However, we do insist you are a UK or Ireland registered business with a traceable online presence and can provide full contact information including a land line and domain based email (ie @bbc.co.uk) No free email addresses (yahoo, Gmail etc)
Q
What are the terms and conditions of my free trial?
Click here for the full terms and conditions
Q
Can I keep the trial units for longer?
Yes, of course. We understand sometimes you need more time. Simply contact us by phone or email and we will arrange an extension.
Q
What happens if I lose, damage or fail to return the trial units?
All free trial items sent via secure courier or registered mail which are lost, damaged or not returned within 14 days of the end of the trial will be invoiced for their retail value plus carriage.
Q
What methods of payment do you accept?
We accept all major credit and debit cards online and over the phone
BACS payment (goods delivered when funds have been received)
Cheques (goods delivered when funds have been received)
Q
Can I ask to be invoiced for my goods?
If you are already a customer, we will simply invoice you by email any subsequent repeat orders. Please note if it is your first order, we do ask that you provide instant payment by debit/credit card or BACS (goods sent when your funds reach our account)
Q
How do I get in touch with your accounts department?
email accounts@headsets4business.co.uk or call Vicky on 0161 830 6818
Q
How do I get a copy receipt/paid invoice?
email accounts@headsets4business.co.uk or call Wendy on 0161 830 6821
Q
Do you provide a secure online payment facility?
All online transactions are PCI compliant and are secured through Sage Pay, the UK’s largest merchant account provider with full SSL protection.
Q
Can I order over the phone?
Yes, its often a better way to order that way as we can provide impartial advice on the best products for your requirements. Telephone us on 0800 644 0424
Q
When will I receive my headset/accessories?
Orders received online or over the phone before 3pm and which are in stock will be sent on a “next working day” service.

Orders received on Friday after 3pm normally will be shipped Monday for delivery Tuesday

If your item isn’t in stock you will be notified of when it is out for delivery.
Q
How will I receive my order?
We and our distributors use a “next day” secure courier service. Your goods will require a proof of signature once you receive them. Please telephone us if you have any concerns on 0800 644 0424
Q
Do you provide free delivery?
UK mainland and Northern Ireland
over £60 free
under £60: Next working day £5.95
3-5 working days £2.50

Republic of Ireland and Western Europe
flat fee £20
Q
Do you ship to Europe?
Yes, Republic of Ireland and Western Europe flat fee £20 plus VAT
(refundable with your tax number equivalent)
Please note, where it is a large shipment, a price for shipping will be provided at the quotation stage.
Q
I haven’t received my order, what do I do?
Call us on 0800 644 0424 or email us at sales@headsets4business.co.uk
Q
What is the 100% “no quibble” satisfaction guarantee?
Exactly what it says, if the goods you receive fail to please you in any way, please return them within 7 working days where we will provide a prompt and full refund and or offer you alternative products wherever possible. Goods must be returned in all original packaging, undamaged and in a resalable condition.
Q
How and when do I get my refund?
Refunds are provided usually within 24 hours of return of the goods in the condition as laid out in our full terms and conditions here
Q
What happens if I change my mind?
if the goods you receive fail to please you in any way, please return them within 7 working days where we will provide a prompt and full refund and or offer you alternative products wherever possible. Goods must be returned in all original packaging, undamaged and in a resalable condition.
Q
What is the procedure to return a headset if it’s faulty?
Please email or call us to let us know what you are returning and from where as we can then provide you with a returns number.

Goods originally shipped from distribution will have to be posted by you back to the distributor with the returns number we provide you with and at your cost.

Items sent direct from Headsets4business can be posted back (with a compliments slip) by secure courier or registered Royal Mail with proof of delivery (signed for) to protect you and us to:
Returns
Headsets4business Ltd
86 Stamford St East
Ashton under Lyne
Manchester
OL66QH

If you are unsure where your returning your items to, please telephone us on 0800 644 0424
Q
What does “in a resalable” condition mean?
Resalable means in an undamaged condition with all packaging intact and all accessories, spare parts etc. in the box. We reserve the right to charge for any item returned as damaged or not in a resalable condition.
Q
How long is a typical headset warranty?
Warranties on headsets are clearly shown at product page level online and in the box when you receive the item. Typically 12 months or 2 years depending on the item.
Q
What is NOT covered on my headset warranty?
Headset warranties do not cover damage which is clearly misuse, excessive force or neglect. All headsets returned under warranty are checked by the manufacturer. Any headsets that are deemed as void of warranty will not be repaired or replaced. See full terms and conditions here
Q
Do you offer volume discounts for headsets?
Yes, enter in the amount of headsets you require and your new discounted price will be shown. Discounts start at 4 units and go up from there. If you are a corporate customer who require large numbers 100+, then please telephone our corporate and contact centre team on 0161 830 6818
Q
Do you charge VAT on your goods?
Under UK law, all products are VAT applicable. VAT is clearly shown at the checkout stage. Please note if you are a none VAT registered business in the UK or Northern Ireland you still have to pay the VAT which is charged. Headsets4business Ltd are VAT registered.
Q
Can I claim UK VAT back if I am within the European Union?
Please speak to your accounts representative or seek advice from the appropriate department within your own country. All products sold online will have VAT added to the goods at the UK rate as we are legally bound to charge this tax.
Q
What happens if I don’t buy the headsets?
If you purchase less than the 4 minimum or do not purchase anything, we ask that:As Headsets4business Ltd have sent your trial headsets via a secure courier at our cost. We ask that you send all unwanted items back at your cost via a secure courier or registered "signed for, recorded etc" mail service in a suitable strong box which has been properly sealed. Please do not send back in a jiffy bag, envelope etc or other.
Q
What happens when I sign up to the Smart reseller programme?
Once we have your basic details, we will telephone you and discuss your current situation & offer proven strategies that will help increase your profit with a headsets "add on" sale
Q
How can you guarantee me my margin?
We sell a series of products exclusive to us, our Streamline ProV & ProVX series of headsets are branded "headsets4business". We are the sole UK supplier and if your customer searches for them online, they will only find us as they are not sold by any other headset supplier. We ask you to offer them at retail price which is what your customer will see when they search. This protects and guarantees your profit margin.
Q
Why do you recommend Streamline Pro headsets and not the other brands?
They are not commoditized online, your margin is guaranteed, your customer won’t see multiple different prices if they do a Google search and just as importantly: Streamline Pro series headsets have been tested in the hardest of working environments (some of the biggest call centres & PLC’s in the UK & throughout Europe) they have proven to be a quality alternative to some of the major brands offering better compatibility, better noise cancelling and highly suited to all day use.
Q
Do we get pre sales and post-sales support?
Yes, on both counts! Plus, your customer can contact us (directly or through you) at any time during the life of the product and receive the same level of technical support. We will also provide a full repair or replace warranty under the usual stated conditions.
Q
What happens if your prospects or existing customers come direct to Headsets4business?
We would politely explain that they won’t benefit financially by coming direct to us and they should only deal with you, “the reseller” Direct! Your customer will always be “your customer”
Q
How do the on site demonstration visits work?
On site visits and demonstrations are based on geography and a strict minimum number of headsets required for your project. Dependent on the particular needs of your customer (i.e. large scale UC roll out etc), and in certain circumstances, we would ask the manufacturer to come along if there are potential technical issues. But in most cases we can offer you free "demo" stock for you to take along and should you require technical help, then simply call us. We will ensure that you are aware of any individual settings or programming requirements before you take the demo stock to site.
Q
How will we be invoiced?
All reseller invoices are shown minus £20 off retail price per headset. You will be invoiced once the goods have been dispatched. The goods remain the property of Headsets4business until full payment has been received in our account.
Q
Will you resolve any post sales issues or faults?
Yes, all items are covered by a full warranty (minimum 12 months but most headsets are 2 years) Any swap outs, exchanges or faults etc will be dealt with swiftly by us. Usually, by the next working day.
Q
Are the headsets you will be sending, new headsets?
Streamline Pro Series The Streamline ProV and ProVX headsets will be brand new unit’s which we send to you so should you wish to purchase these at the end of the trial you can keep this one as part of your order.All other brands (including Sennheiser)Unless specifically mentioned at the time of the trial. All other brands of headset will be from our trial stock (used demonstrator) and will need to be returned to us at the end of the trial. (intact with all accessories)