When we are a Manchester based & Manchester owned business…..
My name is Darren Page from Headsets4business and It never ceases to amaze us at our office in Ashton under Lyne that of our 8000 customers, only a tiny fraction are local Manchester based businesses! It’s not like we are selling some unique high-end B2B product that wouldn’t be of interest to you because all we do is help businesses big and small to become more productive by utilising wired & wireless telephone headsets – that’s it, that’s what we do. No “rocket science” there is there?
It’s just the strangest thing, after more than 11 years of helping UK wide companies like Rolls Royce, Boeing, Hargreaves Lansdown, Yopa & the NHS etc through to one person start-ups who work from home, we struggle to attract Manchester based businesses! (in fact North West businesses really!)
Now I’m pretty sure if you’re like me you are encouraged & want to “buy local” After all us Mancunians have a history of sticking together, don’t we?. I bet there have been times when you have struck up an instant conversation in some far-flung part of the world with a fellow Northerner, just because they are a “Northerner”
At one point we thought this lack of Mancunian customers may be about our customer service so we invested in Trust Pilot to see what people really think and say about us. But it wasn’t that because our current customers have been great at sharing what they like (and occasionally dislike) have a look here if you like: https://uk.trustpilot.com/review/www.headsets4business.co.uk (by the way, we highly recommend it for any business who wants a truly independent review system)
Anyway, basically it taught us there are 3 things that our customers always want to know:
Will the headset be compatible with my desk phone, PC or Mobile?
Can I send it back if I don’t like it for a refund or exchange?
And If I’m looking to buy several headsets, can I have a no obligation free headset trial to ensure its what I need?
The answer is YES to all 3, in fact, there is a 4th which also made us stop and think
4. How can I find out which type of headset is correct for my device?
Now if everyone else is telling us that’s what they want and expect, I cant see fellow Mancunians and North West businesses being that different surely?
So all that’s left to say is:
If you are a Manchester or North West based business and you may be considering helping you or your staff become more productive, would you be willing to give us a try at some point? And consequently, if you are offering a reciprocal service or product that in return, we would have use of then get in touch and let’s stick together like all Mancunians should do!
P.S. If you need help in any way, a query, something you are unsure about, headset compatibility in your work place then contact us on 0161 830 6818 (we don’t bite)
Finally, it’s time for the new Sennheiser SDW 5000 review. Those clever people at Sennheiser have released their latest flagship wireless headset. The Sennheiser SDW5000 wireless range is now the new high-tech kid on the block. Currently, it comes as one ear only and in 2 variants: SDW 5016 & SDW 5015
UPDATED: Video Review July 2018
What will the Sennheiser SDW series work on?
The Sennheiser SDW 5016 – works on PC, Desk & Mobile and the Sennheiser SDW 5015 – works on PC & Desk phone only (but it is upgradable – see further down the page)
Note*there are more variants to come in the near future so we will keep you in the loop, as they become available.
So let’s look at the main contender which is the SDW5016 (see image above)
Sennheiser is working on the reliable basis that modern workers now have three things on their desk:
a Desk Phone
and definitely…. a mobile or smartphone.
This variation will happily work on all three at the same time and some……
Like most wireless headset manufacturers Sennheiser is starting to listen to their customers on what they actually want, rather than what Sennheiser think they need.
Sennheiser SDW 5000 Review part 2
Why would you buy a Sennheiser SDW 5016 or SDW 5015?
A classic example of that is something as simple as a busy light on the headset to show your colleagues around you that you are on a call. which is now standard on both SDW 5015 and SDW 5016 versions. if its “red” your busy and “blue, your not!
What wearer positions are on offer?
Like most other high-end wireless headsets Sennheiser have covered all three main wearer positions so you get a headband a neckband and over the ear, ear hook which covers just about every personal wearing preference.
What else is new that’s actually useful?
Okay so far so good. So let’s get into the nitty-gritty of genuine benefits to the user. Sennheiser realises that hot desking is becoming more and more common in normal working environments and have addressed this with a very clever and smart base station. The first is the ability to use any of the SDW 5000 range of headsets on any base station for desk sharing and conferencing.
You just simply place any headset on a base and it will pair in seconds!
This also allows a very flexible approach for training people while using these headsets as you can mix and match the type of headset whilst training someone from a single base.
Can it be used with any other useful Sennheiser product?
Talking of conferencing, Sennheiser has also realised that there has been a huge increase in people using their mobile phones for conferencing and have provided the added ability to connect the Sennheiser SP 20 speakerphone to plug directly into the new base station. This allows any user to quickly use the whole system as a conferencing solution.
Softphone flexibility at your fingertips!
Both variations SDW 5015 and SDW 5016 are Skype for business optimised and certified. Again as Sennheiser have seen the increase in Skype for business use in all manners of working environments
The Sennheiser SDW 5000 range is UC optimised for the main softphone applications such as Avaya, Cisco & Polycom etc ensuring that all softphone applications are well covered and offering the usual high standard of sound quality that Sennheiser is so famous for.
What’s the call quality like?
Let’s now look at voice quality in the SDW 5000 range. As already mentioned Sennheiser is the sound quality specialists when it comes to headsets with their main background firmly entrenched in high-end music production, so you would expect a very clear and crisp sound quality in any conversation and that is exactly what you get.
Sennheiser has placed two very clever microphones on the end of the boom. This provides best in class noise cancellation again as you would expect from Sennheiser and own voice detection where only your voice is amplified and all other exterior voices of noise interruption are filtered out at a much higher level than you would be considered normal.
Security has been taken to an all new level!
One other area that Sennheiser is very eager to advertise is security. It seems these days that every other day there is a breach of security or interception of peoples conversations from various sources.
Both Sennheiser SDW 5015 and SDW 5016 variants have 128 military encryption built-in so all conversations are encrypted and cannot be intercepted. As far as we know this is a first in wireless headset technology and I’m sure, a welcome addition due to the very sensitive nature of certain conversations.
Do you need a degree to set it up and change settings?
And finally, Sennheiser has been very keen to make all settings as simple as possible and have now applied a very simple to use cloud-based application (Pro-Manager) where you can change any personal settings very quickly. We may be getting used to cloud-based applications but again it seems Sennheiser are ahead of the race when it comes to creating a high-end, very simple to use a quality wireless headset.
Upgrading and future proofing comes as standard
Sennheiser are fully aware that everyone’s business requirements & headset requirements change on a regular basis which is why they have provided two variants as already mentioned the 5015 which provides PC and desk phone use only, unlike the 516 which works on pic, desk and mobile but the SDW 5015 still has the ability to be upgraded via a Bluetooth mini USB dongle which simply slots into the side of the base station and provides instant mobile or smart phone use.
Sennheiser SDW 5000 Review part 3
So who are Sennheiser aiming the SDW 5000 range at?
Not surprisingly high-end wireless headset with triple connectivity come at a high-end price. However, Sennheiser realises that flexibility in the workplace is going to be worth the initial investment as this is likely to help with productivity in the long run and simply swapping between devices at the touch of a button is surely going to have an appeal.
Top 5 questions we get asked about the SDW range
Is it EHS compatible? Absolutely, like all Sennheiser wireless headsets, if you require remote answering while away from your desk & you havean EHS compatible phone then yes!
Ps if you don’t you can also use a lifter to do the same job.
How long is the warranty? It’s 2 years on a repair or replace basis
Will the SDW 5016 or SDW 5015 be compatible with my phone, PC and desk phone? Yes in 95% of cases, it’s just plug n play.
How does the sennhesier SDW 5016 connect to my mobile?
Can I return the headset if I’m not happy with it?
Absolutely, we have a 30 day “no quibble” returns policy. Just return it in a resaleable condition and with all accessories/original packaging and we will happily refund your money or find you an alternative product – the choice is yours!
Sennheiser SDW 5000 “How to” videos (links open Youtube videos)
For a lot of people who work in offices, it’s not unusual to suffer from constant aches and pains. Issues with the neck, shoulders and back are extremely common, with some problems leading to more serious and chronic health conditions in the long term.
Luckily, a lot of these frustrating health hazards can be easily resolved by making the switch to wireless headsets. It’s an easy and efficient way to improve the wellbeing of your employees (and yourself!).
If you’re looking to purchase wireless headsets for your workplace, here are just some of the health benefits they provide to you.
Wireless Headsets Help to Reduce Bad Posture
One of the main complaints from people working in jobs that require them to use telephones regularly throughout the day, is the negative effect that it has on their posture.
Most traditional telephones are not ergonomically designed. This means that a lot of people tend to slant whilst holding the phone up to their ear for a prolonged period of time, or put strain on their body by cradling it between the neck and ears. Not only can this lead to temporary back and neck pain, it also encourages people to adopt a poor posture – something that can lead to chronic neck and back issues later on.
Wireless headsets help to stop this from happening. Being hands free, they allow the user to remain sitting up straight whilst talking.
Wireless Headsets Encourage People to Move Around More Often
Office jobs require employees to sit down for prolonged periods of time, something that has been said to be bad for their health and wellbeing in the long run.
Whilst sitting down is an unavoidable part of the job when working from a desk, you can encourage your staff to move around more often through the introduction of wireless headsets.
By giving them the option to move around whilst still remaining connected on the call, employees are less likely to suffer from any serious health risks.
Wireless Headsets Help With Noise Reduction in the Workplace
Most workplaces are noisy. This is definitely true for offices, especially those that have lots of people working in a small space. It can be a nightmare when everyone is attempting to use the phone at the same time – both hearing and making yourself heard can be difficult.
However, noisy workplaces can also be bad for the health. Loud noises can have a damaging effect to the hearing of employees over the long term. This is one of the main reasons for why most wireless headsets include noise reduction technology.
They help to isolate the user from background noise, allowing them to adjust the volume to a safe level that is comfortable and healthy for the ears.
Wireless Headsets Reduce Some of the Stress on Your Employees
Along with the physical health benefits mentioned above, wireless headsets have also been praised for the way that they can reduce stress for office and call centre workers. This is because they make people a lot more productive.
Stress can have a detrimental effect on your health and your body. For a lot people, stress at work is caused through not having too much work and not enough time to complete it. This is something that wireless headsets can help to reduce!
They allow you to get on with other work whilst speaking on the phone, thus allowing you to reduce your workload and therefore eliminate added stress. Their ergonomic design also means they can be worn without any hassle.
Looking to make the leap from traditional telephones to wireless headsets? Check out our products online, or please feel free to give us a call to discuss your options.
For anyone who works in a busy and noisy office environment, it’s likely that you will have experienced the frustration of trying to speak to a customer or client on the phone.
Colleagues chatting loudly around you can make listening and speaking on the phone near impossible, which isn’t ideal when attempting to talk about something important. Unfortunately, a noisy office isn’t the only problem with using a standard phone day in and day out. They can limit your ability to move around, take notes and sit comfortably.
As mentioned above, speaking on the phone in a busy environment can dramatically reduce the quality of communication. It doesn’t matter how much you strain to hear everything being said, you’re always going to miss parts of the conversation due to the number of different conversations happening around you. And no one likes being asked to repeat what they’ve said – especially when asked more than once!
Headsets ensure the microphone remains in the same position at all times – you are free to move your head freely without compromising on quality and volume. Sound is optimised and amplified for both people in the conversation, which means it’s unlikely that either of you will miss any important information.
An added benefit of headsets is that they cover both ears, which makes it a lot easier to block out the surrounding noise. If this doesn’t seem to help, a lot of headsets also come with the added benefit of noise cancellation technology.
They Increase Workplace Productivity
Improving productivity within the workplace is something on the forefront of every employers mind. Fortunately, investing in headsets is one way of making this happen quickly and effectively.
They allow you to use your hands at the same time as speaking on the phone, making it easy to take notes – typed or otherwise – without worrying about dropping the phone. You can even get on with other things when on a call that doesn’t require your full attention – increasing productivity and reducing workload.
Wireless headsets are even better – you can move around the office freely. This means you can grab extra resources if needed without having to shout across the room for help.
They Are Better For Your Health
Desk phones are notorious for being uncomfortable, made even worse when attempting to type or write notes alongside it. Over time, this can lead to poor posture, cramping, and if not acted on, chronic neck and back pain. Constantly holding a phone up to your face can also result in reduced blood flow to the arms, which can easily lead to serious conditions such as Carpel Tunnel Syndrome.
So is the solution to invest in headsets?
Headsets have been found to reduce muscle tension in the neck, upper back and shoulders. The lightweight nature of them means that the wearer will barer register that they are wearing them, taking the strain off of the neck and shoulders. They also come in a number of different styles, letting you choose how and where it is the most comfortable.
By giving you the ability to move away from your desk, headsets also play a part in improving health within the workplace – you don’t have to be chained to your desk for 7 hours a day.
They also reduce stress by giving you the freedom to get more work done during the day and therefore, as mentioned above, increasing your productivity.
It’s important to ensure all communication with your customers or clients is of the highest quality. Contact us today to find out how we can help you make this happen in your workplace.
Buy any Headsets4Business wired headset and receive £10.00 “buy back” credit on every headset you purchase by exchanging your old Plantronics headsets.
This is a strictly limited time offer….
Which Plantronics headsets can I exchange?
Plantronics H251 voice tube
Plantronics H261 voice tube
Plus….we only need the headset top, not the bottom cable!
How does it work?
Buy any wired headsets4business headsets (online or over the phone) & once we’ve delivered your new headsets, just send us your old Plantronics headsets.
Once received, we’ll send you a credit note for £10.00per headset for you to offset against your invoice for the new headsets………….Simple
If you have another headset brand e.g. Jabra, Sennheiser etc E-Mail us now or phone us on 0800 644 0424 to see what your old headsets are worth
Will I still get the volume discounts if I use the buy back scheme?
Example – buy 10 new H4B wired headsets and receive your £100 volume discount, send us 10 old Plantronics headsets from the list above and you save another £100 – A massive £200 saving for your business – its a no brainer isnt it?
When does the Plantronics “buy back” promotion finish?
You will need to place an order for your new headsets 30th June latest.
Can I try the new Headsets4business wired headsets before deciding to buy?
Yes, of course – We will be delighted to send you a trial headset. Our customers tell us that the comfort and noise cancelling technology is often much better when compared to Plantronics.
So if you are considering a change of headset, please request a trial now
What do I do now?
Order your wired headsets online (link below) or over the phone on free phone 0800 644 0424
OR…Organise your free headset trial E-Mail us Here! to request a trial or call us and we can arrange the whole thing in minutes.
Once you receive your new H4B headsets, send us your old Plantronics headsets back to us and we will send you £10 credit for every headset you send to offset against your invoice for the new headset(s)
David Whitehead from Headsets4Business believes many dealers who don’t sell headsets are missing out on extra margin simply through neglect or failing to ask the right questions
Neglecting the opportunity is largely down to two perceptions.
The first is that headsets are complicated. There are lots of different types of headset, and different connecting cables. Dealers think it’s complicated and all too easy to supply the wrong product.
The second perception is that headsets have become a commoditised consumable and therefore the margin just isn’t there.
Both these perceptions are myths,
a headset sale is remarkably simple, and if you supply the right product, dealer margin is very good.
After neglect, failure to ask the right question is the major mistake.
Simply asking your customer or prospect if he or she needs or wants any headsets just doesn’t cut it. The questions you ask need to be discussion provoking and you need your customer to departmentalise their business when you discuss headsets. The obvious benefits of health & well-being and increased productivity will be the deal makers, and the departments that will benefit the most will become clearly apparent. We work closely with our partners so they understand which questions to ask in order to make the sale.
In addition, it’s important to know when to ask the questions,
and with our proven strategy you get three bites at the cherry. Relevant questions about headsets should be asked pre-sale, at point of sale, and if necessary post sale (project management stage)
Asking the correct question at the right stages of the process will achieve great results.
You have to integrate this into your overall sales process. So if you are primarily selling a telephone system, headsets become a natural part of the process. You would naturally find out which extensions want a voice mail box, or a DDI number; headsets should be no different, they should be a natural part of the sales and project management process.
dealers want to know how much extra margin they can make by adding headsets to their portfolio.
Research done with our resellers tells us an average profit return on a telephone system sale is circa £80.00 to £100.00 per extension.
Profits of at least £20.00 per headset (even on an entry level wired headset) are achievable. So if a dealer sold a headset with every extension (an extra £20 profit per extension) their margin would increase by 20% – 25%.
If they supplied headsets for half of the extensions, they would make an extra 10% – 12.5%.
Multiply this extra margin across your annual system sales,
and combine this with the opportunity to sell into your existing customer base, and you will have a serious increase in profit.
So don’t miss out, because if you do you can be assured that someone else is selling headsets to your customers!
Compatibility is without a doubt, the biggest headset frustration.
Why? well the main one is not knowing which is the correct bottom lead for your particular phone, especially if it’s a wired headset
Did you know there are 12 different types of lead?
and they can look identical to each other or with wireless headsets its knowing the correct setting for your phone model.
You can then add to the above frustrations, all the different “headset mode” settings that your phone may need to be switched to, so it communicates with the headset.
Most of the people we work with have had issues with “compatibility”. Having the knowledge & knowing the quirky things your phone & headset may throw up at you is the key to a “frustration free” headset experience.
Good job, therefore, Headsets4business know exactly how to guarantee your headset is compatible.
2. Noise Cancelling: Why am I listening to the people sat next to you?
Have you ever rang into a call centre and you can hear the people who are sat either side of the agent who is talking to you?
I know I have and it’s a pain in the backside, it also makes it difficult understanding what the agent is trying to explain to you.
OK, the answer isn’t new, its “NC or noise cancelling” but so many companies don’t invest in professional “noise cancelling” headsets. The Streamline ProVX has ultra noise cancelling in the microphone and using a headset with great Noise Cancelling, you are guaranteed to be listening to the agent and not the whole contact centre floor!
The technology simply but effectively filters out most “exterior noise” P.S.
Noise cancelling is for the benefit of the person calling in, it’s not for the agent wearing the headset. You would be amazed how many businesses think Noise Cancelling is for the headset wearer. P.P. S
If you are in a busy and noisy environment and wearing a headset, the best solution is to use a 2 ear or binaural noise cancelling headset. This allows both ears to hear the caller, its louder and provides much better concentration.
There you have the top 2 headset frustrations we get “day in and day out” but there is always a solution (if you know what you are doing)
What’s your current headset frustration? – let us know and we will do our very best to help
How to find the best headsets for Cisco 7800 series of IP phones.
Cisco has long dominated the IP phone market (alongside Avaya of course) with its ever popular 7900 series and the later SPA models. But there are new kids on the block with the NEW Cisco 7800 series of IP phone. There are three headset compatible models in the range which are:
Cisco 7821 IP phone
Cisco 7841 IP phone
Cisco 7861 IP phone
Regardless of which of these 3 models you have, there are several highly recommended and compatible wired or wireless headset available.
Wired headsets compatible with Cisco 7821, 7841, 7861 IP telephones
the same rules apply here, as always, when looking for a headset. They are:
They must be robustly made and designed to withstand all day use
Must be comfortable and lightweight
Must have great noise cancelling built into the microphone
Easy to set up (basically “plug n play”) and tried and tested in the field
The golden rule – “Only ever use a quality headset on a quality phone”
Why? -Because Cisco go to great lengths to ensure the technology, firmware etc. built into the new Cisco 7800 series is absolutely the best available. This guarantees you the sound quality over any commercial VOIP network. If you add a cheap (sub £50) headset then you just undo the quality and reliability that Cisco have spent developing their phones.
Luckily for you, headsets4business don’t (and wont) ever sell “cheap headsets” – buy cheap buy twice as the old “but true” saying goes.
Recommended wired headsets for Cisco 7821, 7841 & 7861 are:
They are 100% compatible and come with the correct Cisco bottom lead to work on your 7800 series IP phones
They have been tried and tested on all previous Cisco series models (7900 – SPA etc.)
They cover all the rules mentioned above.
Wireless headsets compatible with Cisco 7800 series IP phones
Before we get into the wireless, make sure you make full use of the features that wireless headsets offer, especially when it comes to the new Cisco 7800 series. Because all 3 models 7821, 7841 & 7861 are EHS compliant (EHS = “Electronic Hook Switch” for remote answering).
Basically remote answering is available by simply adding a compatible EHS cable. To make it really easy, the recommended wireless headsets below have links to their equivalent EHS leads required for remote answering while you are away from your desk.
Note* If you don’t need remote answering facility, it’s simple, just buy the headset only and answer a call via the keypad on your Cisco phone.
Recommended wireless headsets for Cisco 7821, 7841 & 7861 are:
Notice there are no “entry level” wireless shown or recommended above?
That’s for a very good reason, in our experience, there is no such thing as an “entry level” wireless headset that has proven itself and covers the rules already mentioned. The lower end of wireless headset have proven to be very unreliable, tinny sound quality with poor noise cancelling. They simply get returned so everyone loses out.
So please remember, you get what you pay for folks!
Do you have a comment or a question about Cisco 7800 series compatible headsets?
Leave a comment below, or call us on UK 0800 644 0424 or finally contact us via the website.
Skype for many years has been predominantly used in a domestic setting. Typically calls to friends and relatives, especially when someone is overseas via video chat etc. Its popularity has never waned as a communication tool and its being used more and more for serious conversations.
It’s fair to say that Skype has come a long way in a few short years and is consistency trying to reinvent itself as a serious communication tool contender. Especially with the introduction of “Skype for Business” now upon us.
So what is the real difference between Skype and Skype for business?
It’s the most commonly asked question and the true answer is: “not a lot really” the bog standard Skype can and is used for business anyway, according to the Skype website, normal Skype is for up to 20 employees and Skype for business will take you to the dizzy heights of 250 employees. With that increase, there comes a more robust “enterprise grade security”, the ability to manage all those accounts and integration with office apps (don’t forget its Microsoft who owns Skype) and a monthly cost of course.
So, that is Skype for business and Skype for the majority, but what has this got to do with a headset supplier I hear you cry?
Well, as I mentioned earlier, Skype have created a robust and for the most part, a very reliable communications platform. But then some people rely on a web cam with a mic to make a call (even a serious business call! If they do use a USB headset, it’s often the cheapest quality one they can find in one of the big electronic sheds (you know who they are) basically serious business people need serious business tools….
If you use a “cheap” (read: quality, build, component & price) USB headset for Skype or any other PC-MAC softphone application, then you are doing yourself and the person you are talking to a huge injustice. Because so many things are affected with a cheap USB headset.
1. General call quality
(Basically, cheap components mean cheap call quality)
(If it’s not seriously filtering out the background noise, it sounds awful to the person calling you and leaves the wrong impression. Not good on a business call is it?)
3. Build quality
This where it gets serious (that is if you are serious about the relationship and communication you have with your customers)
Build quality is everything and especially what’s inside, technology wise.
The technology used in mid to high end UC or Unified Communication headsets is serious stuff. There are so many things that the technology has to overcome when a call is being sent over an IP connection rather than the old fashioned copper wires. Every major commercial phone & software company like Avaya, Cisco, Mitel, Polycom and of course Microsoft (MS Lync) has a UC application. They have invested many millions in this technology and the uptake may be slower than originally planned but it’s gaining ground.
OK so now that we have hopefully helped you “wake up and smell the coffee” to quality USB headsets, let’s see what the best USB headsets are on the market!
Obviously we are not going to go down the cheap route (if you have read this far, you will know why)
So let’s jump straight into the 2 main markets:
Mid-market – where most business is done and the High end market where only the very best will do. We haven’t even mentioned the differences between wired or wireless USB and will leave that for another blog post but here are our recommendations for both:
See all the recommended wired and wireless Skype & UC headsets here!
*P.S. if you are considering purchasing several USB headsets for your business and would like to trial these headsets for free, please contact headsets4business on 0800 644 0424 and we can arrange that for you.
So there you have it!
Skype and softphone applications have come a long way but please don’t forget – so have the headsets that do a professional job. It is essential to ensure all your communication with prospects and customers is always of the best possible quality.