The Health Benefits of Wireless Headsets

For a lot of people who work in offices, it’s not unusual to suffer from constant aches and pains. Issues with the neck, shoulders and back are extremely common, with some problems leading to more serious and chronic health conditions in the long term.

Luckily, a lot of these frustrating health hazards can be easily resolved by making the switch to wireless headsets. It’s an easy and efficient way to improve the wellbeing of your employees (and yourself!).

If you’re looking to purchase wireless headsets for your workplace, here are just some of the health benefits they provide to you.

Wireless Headsets Help to Reduce Bad Posture

One of the main complaints from people working in jobs that require them to use telephones regularly throughout the day, is the negative effect that it has on their posture.

Most traditional telephones are not ergonomically designed. This means that a lot of people tend to slant whilst holding the phone up to their ear for a prolonged period of time, or put strain on their body by cradling it between the neck and ears. Not only can this lead to temporary back and neck pain, it also encourages people to adopt a poor posture – something that can lead to chronic neck and back issues later on.

Wireless headsets help to stop this from happening. Being hands free, they allow the user to remain sitting up straight whilst talking.

Wireless Headsets Encourage People to Move Around More Often

Office jobs require employees to sit down for prolonged periods of time, something that has been said to be bad for their health and wellbeing in the long run.

Whilst sitting down is an unavoidable part of the job when working from a desk, you can encourage your staff to move around more often through the introduction of wireless headsets.

By giving them the option to move around whilst still remaining connected on the call, employees are less likely to suffer from any serious health risks.

Wireless Headsets Help With Noise Reduction in the Workplace

Most workplaces are noisy. This is definitely true for offices, especially those that have lots of people working in a small space. It can be a nightmare when everyone is attempting to use the phone at the same time – both hearing and making yourself heard can be difficult.

However, noisy workplaces can also be bad for the health. Loud noises can have a damaging effect to the hearing of employees over the long term. This is one of the main reasons for why most wireless headsets include noise reduction technology.

They help to isolate the user from background noise, allowing them to adjust the volume to a safe level that is comfortable and healthy for the ears.

Wireless Headsets Reduce Some of the Stress on Your Employees

Along with the physical health benefits mentioned above, wireless headsets have also been praised for the way that they can reduce stress for office and call centre workers. This is because they make people a lot more productive.

Stress can have a detrimental effect on your health and your body. For a lot people, stress at work is caused through not having too much work and not enough time to complete it. This is something that wireless headsets can help to reduce!

They allow you to get on with other work whilst speaking on the phone, thus allowing you to reduce your workload and therefore eliminate added stress. Their ergonomic design also means they can be worn without any hassle.



Looking to make the leap from traditional telephones to wireless headsets? Check out our products online, or please feel free to give us a call to discuss your options.

3 Benefits of Using Headsets in the Office

For anyone who works in a busy and noisy office environment, it’s likely that you will have experienced the frustration of trying to speak to a customer or client on the phone.

Colleagues chatting loudly around you can make listening and speaking on the phone near impossible, which isn’t ideal when attempting to talk about something important. Unfortunately, a noisy office isn’t the only problem with using a standard phone day in and day out. They can limit your ability to move around, take notes and sit comfortably.

Luckily, there is an easy solution. By investing in headsets for the workplace, you can improve both the productivity and health of you and your employees! There are lots of different reasons for why modern offices are investing in headsets – here are just some of the benefits.


They Improve the Quality of Communication

As mentioned above, speaking on the phone in a busy environment can dramatically reduce the quality of communication. It doesn’t matter how much you strain to hear everything being said, you’re always going to miss parts of the conversation due to the number of different conversations happening around you. And no one likes being asked to repeat what they’ve said – especially when asked more than once!

Headsets ensure the microphone remains in the same position at all times – you are free to move your head freely without compromising on quality and volume. Sound is optimised and amplified for both people in the conversation, which means it’s unlikely that either of you will miss any important information.
An added benefit of headsets is that they cover both ears, which makes it a lot easier to block out the surrounding noise. If this doesn’t seem to help, a lot of headsets also come with the added benefit of noise cancellation technology.


They Increase Workplace Productivity

Improving productivity within the workplace is something on the forefront of every employers mind. Fortunately, investing in headsets is one way of making this happen quickly and effectively.

They allow you to use your hands at the same time as speaking on the phone, making it easy to take notes – typed or otherwise – without worrying about dropping the phone. You can even get on with other things when on a call that doesn’t require your full attention – increasing productivity and reducing workload.

Wireless headsets are even better – you can move around the office freely. This means you can grab extra resources if needed without having to shout across the room for help.


They Are Better For Your Health

Desk phones are notorious for being uncomfortable, made even worse when attempting to type or write notes alongside it. Over time, this can lead to poor posture, cramping, and if not acted on, chronic neck and back pain. Constantly holding a phone up to your face can also result in reduced blood flow to the arms, which can easily lead to serious conditions such as Carpel Tunnel Syndrome.

So is the solution to invest in headsets?

Headsets have been found to reduce muscle tension in the neck, upper back and shoulders. The lightweight nature of them means that the wearer will barer register that they are wearing them, taking the strain off of the neck and shoulders. They also come in a number of different styles, letting you choose how and where it is the most comfortable.

By giving you the ability to move away from your desk, headsets also play a part in improving health within the workplace – you don’t have to be chained to your desk for 7 hours a day.

They also reduce stress by giving you the freedom to get more work done during the day and therefore, as mentioned above, increasing your productivity.

It’s important to ensure all communication with your customers or clients is of the highest quality. Contact us today to find out how we can help you make this happen in your workplace.


Plantronics headsets buy back scheme – £10 off every H4B wired headset

Buy any Headsets4Business wired headset and receive £10.00 “buy back” credit on every headset you purchase by exchanging your old Plantronics headsets.

 Plantronics headsets buy back scheme | Get £10 buy back on Plantronics wired headsets

This is a strictly limited time offer….

Which Plantronics headsets can I exchange? 

Plantronics H251 voice tube

Plantronics H261 voice tube

Plantronics H251N

Plantronics H261N

Plantronics HW251N

Plantronics HW261N

Plus….we only need the headset top, not the bottom cable!

How does it work?

Buy any wired headsets4business headsets (online or over the phone) & once we’ve delivered your new headsets, just send us your old Plantronics headsets.
Once received, we’ll send you a credit note for £10.00 per headset for you to offset against your invoice for the new headsets………….Simple


If you have another headset brand e.g. Jabra, Sennheiser etc E-Mail us now or phone us on 0800 644 0424 to see what your old headsets are worth

Will I still get the volume discounts if I use the buy back scheme?

Yes- absolutely!
Example – buy 10 new H4B wired headsets and receive your £100 volume discount, send us 10 old Plantronics headsets from the list above and you save another £100 – A massive £200 saving for your business – its a no brainer isnt it?

When does the Plantronics “buy back” promotion finish?

You will need to place an order for your new headsets 30th June latest.

Can I try the new Headsets4business wired headsets before deciding to buy?

Yes, of course – We will be delighted to send you a trial headset. Our customers tell us that the comfort and noise cancelling technology is often much better when compared to Plantronics.
So if you are considering a change of headset, please request a trial now

What do I do now?

  1. Order your wired headsets online (link below) or over the phone on free phone 0800 644 0424
  2. OR…Organise your free headset trial E-Mail us Here! to request a trial or call us and we can arrange the whole thing in minutes.
  3. Once you receive your new H4B headsets, send us your old Plantronics headsets back to us and we will send you £10 credit for every headset you send to offset against your invoice for the new headset(s)



Plantronics Headsets versus Streamline Pro

Plantronics Headsets versus Streamline Pro

Have a look at this short video which is mainly aimed at the Contact Centre market but it clearly shows “resellers” that there are equivalent & better headset alternatives out there to Plantronics.

This video shows you why the Streamline ProVX-M and ProVX-B is a worthy opponent to Plantronics. Headsets4business are exclusive UK suppliers of the Streamline Pro series of headset.

How to build sales & drive extra margin with headsets!

David Whitehead from Headsets4Business believes many dealers who don’t sell headsets are missing out on extra margin simply through neglect or failing to ask the right questions

Neglecting the opportunity is largely down to two perceptions.

  1. The first is that headsets are complicated. There are lots of different types of headset, and different connecting cables. Dealers think it’s complicated and all too easy to supply the wrong product.
  2. The second perception is that headsets have become a commoditised consumable and therefore the margin just isn’t there.

Both these perceptions are myths,
a headset sale is remarkably simple, and if you supply the right product, dealer margin is very good.

After neglect, failure to ask the right question is the major mistake.

Simply asking your customer or prospect if he or she needs or wants any headsets just doesn’t cut it. The questions you ask need to be discussion provoking and you need your customer to departmentalise their business when you discuss headsets. The obvious benefits of health & well-being and increased productivity will be the deal makers, and the departments that will benefit the most will become clearly apparent. We work closely with our partners so they understand which questions to ask in order to make the sale.

In addition, it’s important to know when to ask the questions,

and with our proven strategy you get three bites at the cherry. Relevant questions about headsets should be asked pre-sale, at point of sale, and if necessary post sale (project management stage)

Asking the correct question at the right stages of the process will achieve great results.

You have to integrate this into your overall sales process. So if you are primarily selling a telephone system, headsets become a natural part of the process. You would naturally find out which extensions want a voice mail box, or a DDI number; headsets should be no different, they should be a natural part of the sales and project management process.

David adds,
dealers want to know how much extra margin they can make by adding headsets to their portfolio.

  • Research done with our resellers tells us an average profit return on a telephone system sale is circa £80.00 to £100.00 per extension.
  • Profits of at least £20.00 per headset (even on an entry level wired headset) are achievable. So if a dealer sold a headset with every extension (an extra £20 profit per extension) their margin would increase by 20% – 25%.
  • If they supplied headsets for half of the extensions, they would make an extra 10% – 12.5%.

Multiply this extra margin across your annual system sales,

and combine this with the opportunity to sell into your existing customer base, and you will have a serious increase in profit.

So don’t miss out, because if you do you can be assured that someone else is selling headsets to your customers!

Become a H4B smart reseller today here



Top 2 headset frustrations

Sales persons in a call centre

1. Compatibility: It won’t work!

Compatibility is without a doubt, the biggest headset frustration.
Why? well the main one is not knowing which is the correct bottom lead for your particular phone, especially if it’s a wired headset
Did you know there are 12 different types of lead?
and they can look identical to each other or with wireless headsets its knowing the correct setting for your phone model.

You can then add to the above frustrations, all the different “headset mode” settings that your phone may need to be switched to, so it communicates with the headset.

Most of the people we work with have had issues with “compatibility”. Having the knowledge & knowing the quirky things your phone & headset may throw up at you is the key to a “frustration free” headset experience.

Good job, therefore, Headsets4business know exactly how to guarantee your headset is compatible.

2. Noise Cancelling: Why am I listening to the people sat next to you?

Have you ever rang into a call centre and you can hear the people who are sat either side of the agent who is talking to you?

I know I have and it’s a pain in the backside, it also makes it difficult understanding what the agent is trying to explain to you.

OK, the answer isn’t new, its “NC or noise cancelling” but so many companies don’t invest in professional “noise cancelling” headsets. The Streamline ProVX has ultra noise cancelling in the microphone and using a headset with great Noise Cancelling, you are guaranteed to be listening to the agent and not the whole contact centre floor!

The technology simply but effectively filters out most “exterior noise”
Noise cancelling is for the benefit of the person calling in, it’s not for the agent wearing the headset. You would be amazed how many businesses think Noise Cancelling is for the headset wearer.
P.P. S
If you are in a busy and noisy environment and wearing a headset, the best solution is to use a 2 ear or binaural noise cancelling headset. This allows both ears to hear the caller, its louder and provides much better concentration.

There you have the top 2 headset frustrations we get “day in and day out” but there is always a solution (if you know what you are doing)

What’s your current headset frustration? – let us know and we will do our very best to help

The best headsets for Cisco 7800 series phones

Best headsets for Cisco 7800 series compatible headsets










How to find the best headsets for Cisco 7800 series of IP phones.

Cisco has long dominated the IP phone market (alongside Avaya of course) with its ever popular 7900 series and the later SPA models. But there are new kids on the block with the NEW Cisco 7800 series of IP phone. There are three headset compatible models in the range which are:

Cisco 7821 IP phone
Cisco 7841 IP phone
Cisco 7861 IP phone

Regardless of which of these 3 models you have, there are several highly recommended and compatible wired or wireless headset available.

Wired headsets compatible with Cisco 7821, 7841, 7861 IP telephones

Streamline proVX-M professional wired headset









the same rules apply here, as always, when looking for a headset. They are:

  1. They must be robustly made and designed to withstand all day use
  2. Must be comfortable and lightweight
  3. Must have great noise cancelling built into the microphone
  4. Easy to set up (basically “plug n play”) and tried and tested in the field

The golden rule – “Only ever use a quality headset on a quality phone”

Why? -Because Cisco go to great lengths to ensure the technology, firmware etc. built into the new Cisco 7800 series is absolutely the best available. This guarantees you the sound quality over any commercial VOIP network. If you add a cheap (sub £50) headset then you just undo the quality and reliability that Cisco have spent developing their phones.
Luckily for you, headsets4business don’t (and wont) ever sell “cheap headsets” – buy cheap buy twice as the old “but true” saying goes.

Recommended wired headsets for Cisco 7821, 7841 & 7861 are:

Entry level
Streamline ProV & ProV2
Mid level
Streamline ProVX-M and VX-B
Top level
Sennheiser SC630-660
Why have these headsets been recommended?

  1. They are 100% compatible and come with the correct Cisco bottom lead to work on your 7800 series IP phones
  2. They have been tried and tested on all previous Cisco series models (7900 – SPA etc.)
  3. They cover all the rules mentioned above.

Wireless headsets compatible with Cisco 7800 series IP phones

Sennheiser DW Pro1 and Pro2 Wireless Headset










Before we get into the wireless, make sure you make full use of the features that wireless headsets offer, especially when it comes to the new Cisco 7800 series. Because all 3 models 7821, 7841 & 7861 are EHS compliant (EHS = “Electronic Hook Switch” for remote answering).

Basically remote answering is available by simply adding a compatible EHS cable. To make it really easy, the recommended wireless headsets below have links to their equivalent EHS leads required for remote answering while you are away from your desk.

Note* If you don’t need remote answering facility, it’s simple, just buy the headset only and answer a call via the keypad on your Cisco phone.

Recommended wireless headsets for Cisco 7821, 7841 & 7861 are:

Mid level
Sennheiser DW Office
EHS lead required:
CEHS-C101 EHS cable

Plantronics CS540
EHS lead required:
APC-41 EHS cable

High End
Sennheiser DW Pro1-2
EHS lead required:
CEHS-C101 EHS cable

Notice there are no “entry level” wireless shown or recommended above?
That’s for a very good reason, in our experience, there is no such thing as an “entry level” wireless headset that has proven itself and covers the rules already mentioned. The lower end of wireless headset have proven to be very unreliable, tinny sound quality with poor noise cancelling. They simply get returned so everyone loses out.
So please remember, you get what you pay for folks!

Do you have a comment or a question about Cisco 7800 series compatible headsets?
Leave a comment below, or call us on UK 0800 644 0424 or finally contact us via the website.


Best Business Headsets for Skype

Skype for many years has been predominantly used in a domestic setting. Typically calls to friends and relatives, especially when someone is overseas via video chat etc. Its popularity has never waned as a communication tool and its being used more and more for serious conversations.

It’s fair to say that Skype has come a long way in a few short years and is consistency trying to reinvent itself as a serious communication tool contender. Especially with the introduction of “Skype for Business” now upon us.


So what is the real difference between Skype and Skype for business?

It’s the most commonly asked question and the true answer is: “not a lot really” the bog standard Skype can and is used for business anyway, according to the Skype website, normal Skype is for up to 20 employees and Skype for business will take you to the dizzy heights of 250 employees. With that increase, there comes a more robust “enterprise grade security”, the ability to manage all those accounts and integration with office apps (don’t forget its Microsoft who owns Skype) and a monthly cost of course.


So, that is Skype for business and Skype for the majority, but what has this got to do with a headset supplier I hear you cry?

headsets at work
Well, as I mentioned earlier, Skype have created a robust and for the most part, a very reliable communications platform. But then some people rely on a web cam with a mic to make a call (even a serious business call! If they do use a USB headset, it’s often the cheapest quality one they can find in one of the big electronic sheds (you know who they are) basically serious business people need serious business tools….

The problem:

If you use a “cheap” (read: quality, build, component & price) USB headset for Skype or any other PC-MAC softphone application, then you are doing yourself and the person you are talking to a huge injustice. Because so many things are affected with a cheap USB headset.

They are:

1. General call quality

(Basically, cheap components mean cheap call quality)

2. Noise cancelling microphone

(If it’s not seriously filtering out the background noise, it sounds awful to the person calling you and leaves the wrong impression. Not good on a business call is it?)

3. Build quality

This where it gets serious (that is if you are serious about the relationship and communication you have with your customers)
Build quality is everything and especially what’s inside, technology wise.


The technology used in mid to high end UC or Unified Communication headsets is serious stuff. There are so many things that the technology has to overcome when a call is being sent over an IP connection rather than the old fashioned copper wires. Every major commercial phone & software company like Avaya, Cisco, Mitel, Polycom and of course Microsoft (MS Lync) has a UC application. They have invested many millions in this technology and the uptake may be slower than originally planned but it’s gaining ground.

OK so now that we have hopefully helped you “wake up and smell the coffee” to quality USB headsets, let’s see what the best USB headsets are on the market!
Obviously we are not going to go down the cheap route (if you have read this far, you will know why)

So let’s jump straight into the 2 main markets:

Mid-market – where most business is done and the High end market where only the very best will do. We haven’t even mentioned the differences between wired or wireless USB and will leave that for another blog post but here are our recommendations for both:

See all the recommended wired and wireless Skype & UC headsets here!

*P.S. if you are considering purchasing several USB headsets for your business and would like to trial these headsets for free, please contact headsets4business on 0800 644 0424 and we can arrange that for you.

So there you have it!
Skype and softphone applications have come a long way but please don’t forget – so have the headsets that do a professional job. It is essential to ensure all your communication with prospects and customers is always of the best possible quality.

Headsets Are an Office Essential

3 Reasons Why Headsets Are an Office Essential

There is still a percentage of people who simply don’t like wearing headsets of any kind, wired or wireless, this appears to be coming less and less of an issue these days as it seems everywhere you turn these you see someone using a headset or headphones (beats and gaming headsets spring to mind).

For those people who still point blank refuse to wear a headset, it’s worth pointing out there are three really important considerations to be aware of with headset use. Hopefully after this you will understand just why you should invest in headsets in your call centre.

Why should you consider upgrading to Headsets in your business?

Upgrading from desk phones to soft phones is a part of advancing in technology. The digital world is progressing year on year and if your office takes pride in what they do, then ensure you have the most advanced equipment to do the job. Not only will switching to headsets free up desk-space making for a tidier office, but it will also increase productivity, giving your employees more time to do more important aspects of their job.


Health and Safety

The first one is health and safety, this isn’t political correctness gone mad, this is fact! Lots of people still try and hold their phone between their shoulder and side of their head and over a period of time are far more likely to get some form of repetitive strain injury or R S I as it’s more commonly known.

Oh and if you’re a regular smart phone or mobile phone user and especially in office time on a works mobile, then the radiation emitted should be of concern so wireless headsets or wired headsets are a great alternative to having your brain lightly fried.



Saleswoman using a headset at work

Secondly you tend to find the people who start wearing a headset very quickly realise that becoming hands-free when on the telephone provides so much more freedom to multitask i.e. take notes, type information about the person calling etc. and a few weeks later, think headsets are the best thing ever and wished they would have used one earlier.

Not only is it beneficial to be hands-free to take notes but also being able to freely move around and carry out hand gestures can be a great confidence boost whilst communicating through VoIP. Many people use hand gestures a lot when speaking and this is a great sign of enthusiasm and emotional investment, therefore why limit this when you’re on the phone? Using a headset maximises this prospect and, often helps people to feel in control with the ability to move and make hand gestures this often reflects enthusiasm and confidence on the phone.



Lastly is “aesthetics”, which always seems to play a part also. People care about how they look to others(more than they should!) and don’t want a headset getting in the way of that, even in a work environment. So once you’ve been told you have to wear a headset, it’s then essential that you get the right type of headset that fits you and makes you feel comfortable wearing.


So now you are hopefully better informed on the wonders of headset use, it’s now time to show you the different types of headset that should fit with everyone’s expectations, practical considerations, preference and dare I say it “ego”.


Wired headset (over the head with a headband) *image shows Streamline ProV Wired Headset for use on PC Computer

Streamline Pro-V wired headset


Wireless headsets (over the head and over the ear, in most cases) *image shows Sennheiser DW office Wireless headset with Remote answering

sennheiser dw office headset



Sales persons in a call centre

What are the Most Comfortable Office Headsets and Why?

As a leading headset supplier in the UK and throughout Europe, I wish I had a pound for every customer who asked the question:

“What is the most comfortable office headset that you sell?” The answer is a simple one – it depends!

But there are three important considerations that should determine your choice of headset, they are:


If this is your number one priority, i.e. you must have the lightest possible headset then wireless headsets are probably the best way forward for you. Many of the world’s top wireless headset manufacturers claim to have the lightest wireless headset and to be fair they are very light and as long as you purchase a high quality wireless you can’t go far wrong.


Design/Build quality

It’s a plain and simple fact that some headsets are just not comfortable, they may be too heavy for some people, they may dig into the top of your head with prolonged use and this is especially true of men with little or no hair or even people who have a larger head. Comfort through better design can play a big role in your choice of headset.


Personal preference

All the major headset manufacturers are acutely aware that one size never fits all and so there are several wearer options you can choose from to see which fits you best, they are:


Ear hook – where the headset is worn over the ear via a simple plastic loop which goes around the outer part of the ear.
Note *This can open up more choice issues as there are two types of ear hook just to confuse things

In the ear – are headsets where the ear piece fits in the ear canal
On the ear – like a standard headset which sits on the outside of the ear with a leatherette or foam outer cushion.


Example of an “in the ear” wearing option with the Plantronics CS540

Plantronics CS540 headset

Example of the “on the ear” wearing option with the Sennheiser DW office

sennheiser dw office headset


Headband – The most popular wearing style of headsets is without doubt the headband but as mentioned earlier, the biggest problem with headbands is rubbing on the top of the head with excessive use.


In our experience the only company and headset manufacturer who has applied some simple but effective logic to this issue is Sennheiser. All their higher end headsets have ergonomic and well-designed padding to protect the head for long periods of use. This does add some extra weight to the headset but our customers tell us they are without doubt the most comfortable.


An example of a wired headset we recommend: Sennheiser Sc630-660 headset

Sennheiser SC 630 wired headset


So now you know why it depends! We are happy to provide recommendations for your personal preference so don’t hesitate to give us a call and ask a few questions, on 0800 644 0424.