best polycom vvx headsets

Best headsets for Polycom VVX IP Phones

Without doubt the most successful brand of IP phone has to be the Polycom VVX series. Polycom have created an extremely well made series of IP phones. And with any new and successful IP phone, smart businesses will be looking to find the best headset for Polycom VVX phones.

So the big question is:
Which are the best headsets for Polycom VVX

OK, so before we get into wired and wireless options of professional & compatible headsets , let’s look at the benefits of what Polycom have achieved when connecting a headset to VVX models.

One of the biggest advantages has to be the “plug and play” simplicity across all the Polycom range when plugging in a wired headset. All Polycom VVX IP phones take a standard RJ 11 square standard headset plug. This makes life really easy as you just plug it in and away you go.

Unlike many other IP phones out there where you have to program the phone to accept the headset in order for it to work so a big tick for Polycom for making it such a simple process .

Top Tip*
When I said a standard RJ11 square type headset plug, I am still referring to a unique type of lead that will only work on certain types of phone (basically, its not the plug, it’s the wiring configuration in the lead)

OK let’s look at:

The top 3 best wired headsets for Polycom VVX series (all models)

The following headsets have been chosen as they have become the best- selling wired headsets for every single model of Polycom IP phones (not just VVX but every series). We let our customers tell us what’s the best!

OK, we have chosen a budget, a mid-range and a higher end VVX compatible headset so it covers pretty much, something for everybody looking for a professional wired noise cancelling headset for their Polycom desk phone.

  1. The Streamline Pro VX series -from £79+VAT
    Streamline ProVX-M professional telephone headset

This is a mid-range wired headset which is very popular in call centre and other noisy environments as it has a superior noise cancelling microphone on the boom. (PS all our headsets a noise cancelling but the Pro VX is at the top of range when it comes to filtering out peripheral noise)

It’s available in both 1 ear & 2 ear versions and has a quick disconnect lead so you can simply add any bottom lead that you require if you decide to change your phone in the future. But VVX models all take the same standard lead. The price includes a free bottom lead worth £15 & a 2 year warranty and free next working day delivery.

  1. The Streamline Pro V – from £59+VAT
    Streamline ProV 1 ear headset with headset cable

The next cab off the rank is the Streamline ProV which is our budget starter headset but make no mistake this is a professional , noise cancelling and again, a very capable headset which can be used in any environment.

This also comes with a free bottom lead quick worth £15 & quick disconnect plug and a 12 month warranty.


  1. The Sennheiser SC630 / SC660 – From £120 + VAT

And finally our third choice and best seller has to be the Sennheiser SC 630 and SC 660. For those looking for an absolute top notch “all singing all dancing” high quality piece of kit then the Sennheiser SC630 SC660 is definitely worth considering. Anyone familiar with the Sennheiser brand will know that they are famous for music production microphones used in film and the music industry so there headsets matchup to their impeccable stable of music production microphones etc

All of the above headsets that were recommended are suitable for any environment, noisy Or otherwise & are more than capable of putting up with the rigours of every day working life and guaranteed 100% compatible with every model of Polycom VVX IP telephone.

Best Wireless Headsets For Polycom VVX IP phones

OK, so if wired isn’t your thing and you’re looking for something a little less connected to your desk then why not push the boat out and opt for a wireless headset solution then these 3 wireless headsets will happily work with all the VVX models.

Like the wired headsets above we have chosen these because they have been proven in the field to be of high quality noise cancelling ability, all come with a 2 year warranty & 100% compatible guaranteed with all Polycom VVX phone models.

1. The Sennheiser DW office from £166+VAT
sennheiser dw office headset

DW office is our best-selling wireless headset for Polycom IP phones regardless of the model or series because they offer the “best in class” noise cancelling, Omni Directional microphones ensuring that all exterior noise is filtered out so the caller only hears the person wearing the headset.

Our customers tell us that the DW office is without doubt one of the clearest sounding headsets available. It’s only downside that we can think of is it is only available as a one ear version.

Note* (chance to save some more money here…£40 quid actually!)
For a limited period both Sennheiser DW Office and DW Pro wireless headsets (see next headset below) are available with a free EHS or “electronic hook switch” which will enable you to remotely answer a call from your headset while you are away from your desk. Sennheiser have created a simple plug and play EHS lead compatible with every Polycom VVX phone and it will save you £40 plus VAT –

Staying with Sennheiser because they make such good products and are always “cutting edge” when it comes to technology and the latest processes to ensure you get a precise & clear sounding telephone call without the hiss and buzz often associated by other cheaper wireless headsets. (you get what you pay for folks..)

2. The Sennheiser DW Pro 1 and Pro 2 from £195 + VAT
Sennheiser DW Pro1 and Pro2 Wireless Headset 

As you may have guessed, the DW Pro 1 and Pro 2 are available as both one ear and 2 ear versions or “monaural and binaural” if you want to get technical.

These headsets are very similar to the DW Office and the same industry standard noise cancelling that you would expect from a manufacturer like Sennheiser, the only main difference apart from having a 2 year option is the design which comes down to the individual and what they prefer and that my friend is……obviously up to you!

And finally, last but definitely not least is a different brand, yes! – I kid you not!

3. The Jabra 920 wireless headset £168 +VAT

For the last recommended wireless headset for all Polycom VVX models we’ve chosen the Jabra 920 which like the Sennheiser models above include excellent noise cancelling 2 year warranty and also EHS compatible like both Sennheiser models and very simple to set up on your Polycom VVX IP phone.

The Jabra 920 is available as one ear and 2 ear BUT Jabra don’t have the fantastic free EHS lead worth £40+ VAT that sennheiser have so if Jabra is your thing then you would need to buy the EHS lead seperately.


*Top tip (of the money saving kind…)

Free No Obligation Headset Trials – Or…. Try Before You Buy!

If you’re looking to purchase 4 or more headsets (wired or wireless ) then why not take advantage of our free absolutely no obligation headset trial it’s easy to set up in most cases you can have your wireless headset to try 4 week the next working day delivered by secure courier. our customers tell us its the best way to ensure you get the headset that is the right fit for you!

More information on free trials here – set up your free trial today!

Volume Discount (buy more, save more…)

Headsets4business offer a generous volume discount on 4 or more headsets (wired and wireless) and the quickest way the find out your discount is simply too add 4 or more to your basket and go to the checkout where you will see your new lower price. + free delivery obviously (by secure courier, based on a next working day) If you require more than 20 heeadsets then please call us on 0800 644 0424 or 0161 830 6818 Mon-Fri 9-5pm

Now like most people if you’re just trying to get information on the best products I’m sure you will probably have even more questions.

As you can imagine we get asked the same questions day in day out so why not visit our FAQ page here but don’t worry if you can’t find your answer. Just contact us here.

If you need to find more information from Polycom – visit the official Polycom VVX website here


Mancunians, why do 90% of our customers from everywhere but Manchester

MANCUNIANS – Why is it that well over 90% of our customers come from everywhere BUT Manchester?

When we are a Manchester based & Manchester owned business…..

My name is Darren Page from Headsets4business and It never ceases to amaze us at our office in Ashton under Lyne that of our 8000 customers, only a tiny fraction are local Manchester based businesses! It’s not like we are selling some unique high-end B2B product that wouldn’t be of interest to you because all we do is help businesses big and small to become more productive by utilising wired & wireless telephone headsets – that’s it, that’s what we do. No “rocket science” there is there?

It’s just the strangest thing, after more than 11 years of helping UK wide companies like Rolls Royce, Boeing, Hargreaves Lansdown, Yopa & the NHS etc through to one person start-ups who work from home, we struggle to attract Manchester based businesses! (in fact North West businesses really!)
Now I’m pretty sure if you’re like me you are encouraged & want to “buy local” After all us Mancunians have a history of sticking together, don’t we?. I bet there have been times when you have struck up an instant conversation in some far-flung part of the world with a fellow Northerner, just because they are a “Northerner”

At one point we thought this lack of Mancunian customers may be about our customer service so we invested in Trust Pilot to see what people really think and say about us. But it wasn’t that because our current customers have been great at sharing what they like (and occasionally dislike) have a look here if you like: (by the way, we highly recommend it for any business who wants a truly independent review system)

Anyway, basically it taught us there are 3 things that our customers always want to know:

  1. Will the headset be compatible with my desk phone, PC or Mobile?
  2. Can I send it back if I don’t like it for a refund or exchange?
  3. And If I’m looking to buy several headsets, can I have a no obligation free headset trial to ensure its what I need?

The answer is YES to all 3, in fact, there is a 4th which also made us stop and think
4. How can I find out which type of headset is correct for my device?

So we created an instant headset finder tool which quickly sorts out what headset will work on your device or devices. If that’s of any use its here:

Now if everyone else is telling us that’s what they want and expect, I cant see fellow Mancunians and North West businesses being that different surely?

So all that’s left to say is:
If you are a Manchester or North West based business and you may be considering helping you or your staff become more productive, would you be willing to give us a try at some point? And consequently, if you are offering a reciprocal service or product that in return, we would have use of then get in touch and let’s stick together like all Mancunians should do!

P.S. If you need help in any way, a query, something you are unsure about, headset compatibility in your work place then contact us on 0161 830 6818 (we don’t bite)

Sennheiser SDW 5000 Review – SDW 5015 & SDW 5016

Sennheiser SDW 5000 Review 

Finally, it’s time for the new Sennheiser SDW 5000 review. Those clever people at Sennheiser have released their latest flagship wireless headset. The Sennheiser SDW5000 wireless range is now the new high-tech kid on the block. Currently, it comes as one ear only and in 2 variants: SDW 5016 & SDW 5015

UPDATED: Video Review July 2018

What will the Sennheiser SDW series work on?

The Sennheiser SDW 5016  – works on PC, Desk & Mobile and the Sennheiser SDW 5015 – works on PC & Desk phone only (but it is upgradable – see further down the page)

Sennhesier SDW 516 wireless headset from the Sennheiser SDW 5000 review
















The Sennheiser SDW 5016 wireless headset? – buy it here!

Note* there are more variants to come in the near future so we will keep you in the loop, as they become available. 

So let’s look at the main contender which is the SDW5016 (see image above)

Sennheiser is working on the reliable basis that modern workers now have three things on their desk: 

a PC  

a Desk Phone 

and definitely…. a mobile or smartphone.  

This variation will happily work on all three at the same time and some…… 

Sennheiser SDW 515 & SDW 516 connects to PC, desk phones and mobile smart phones







Like most wireless headset manufacturers Sennheiser is starting to listen to their customers on what they actually want, rather than what Sennheiser think they need.  

Sennheiser SDW 5000 Review part 2

Why would you buy a Sennheiser SDW 5016 or SDW 5015?

A classic example of that is something as simple as a busy light on the headset to show your colleagues around you that you are on a call. which is now standard on both SDW 5015 and SDW 5016 versions.  if its “red” your busy and “blue, your not!

Busy light on the Sennheiser SDW 5000 wireless headset










What wearer positions are on offer?

Like most other high-end wireless headsets Sennheiser have covered all three main wearer positions so you get a headband a neckband and over the ear, ear hook which covers just about every personal wearing preference. 

sennhesier SDW 5000 range wireless headset has 3 wearer positions















What else is new that’s actually useful?

Okay so far so good. So let’s get into the nitty-gritty of genuine benefits to the user. Sennheiser realises that hot desking is becoming more and more common in normal working environments and have addressed this with a very clever and smart base station. The first is the ability to use any of the SDW 5000 range of headsets on any base station for desk sharing and conferencing. 

You just simply place any headset on a base and it will pair in seconds! 

This also allows a very flexible approach for training people while using these headsets as you can mix and match the type of headset whilst training someone from a single base. 

Sennheiser SDW 5000 review - range base station
















Can it be used with any other useful Sennheiser product?

Talking of conferencing, Sennheiser has also realised that there has been a huge increase in people using their mobile phones for conferencing and have provided the added ability to connect the Sennheiser SP 20 speakerphone to plug directly into the new base station. This allows any user to quickly use the whole system as a conferencing solution. 

Softphone flexibility at your fingertips!

Both variations SDW 5015 and SDW 5016 are Skype for business optimised and certified. Again as Sennheiser have seen the increase in Skype for business use in all manners of working environments 

The Sennheiser SDW 5000 range is UC optimised for the main softphone applications such as Avaya, Cisco & Polycom etc ensuring that all softphone applications are well covered and offering the usual high standard of sound quality that Sennheiser is so famous for. 

What’s the call quality like?

Let’s now look at voice quality in the SDW 5000 range. As already mentioned Sennheiser is the sound quality specialists when it comes to headsets with their main background firmly entrenched in high-end music production,  so you would expect a very clear and crisp sound quality in any conversation and that is exactly what you get. 

Sennheiser has placed two very clever microphones on the end of the boom. This provides best in class noise cancellation again as you would expect from Sennheiser and own voice detection where only your voice is amplified and all other exterior voices of noise interruption are filtered out at a much higher level than you would be considered normal. 

Security has been taken to an all new level!

One other area that Sennheiser is very eager to advertise is security. It seems these days that every other day there is a breach of security or interception of peoples conversations from various sources. 

Both Sennheiser SDW 5015 and SDW 5016 variants have 128 military encryption built-in so all conversations are encrypted and cannot be intercepted. As far as we know this is a first in wireless headset technology and I’m sure, a welcome addition due to the very sensitive nature of certain conversations. 

Do you need a degree to set it up and change settings?

And finally, Sennheiser has been very keen to make all settings as simple as possible and have now applied a very simple to use cloud-based application (Pro-Manager) where you can change any personal settings very quickly. We may be getting used to cloud-based applications but again it seems Sennheiser are ahead of the race when it comes to creating a high-end, very simple to use a  quality wireless headset. 

Upgrading and future proofing comes as standard

Sennheiser are fully aware that everyone’s business requirements & headset requirements change on a regular basis which is why they have provided two variants as already mentioned the 5015 which provides PC and desk phone use only, unlike the 516 which works on pic, desk and mobile but the SDW 5015 still has the ability to be upgraded via a Bluetooth mini USB dongle which simply slots into the side of the base station and provides instant mobile or smart phone use. 

Sennheiser SDW 5000 Review part 3

So who are Sennheiser aiming the SDW 5000 range at? 

Not surprisingly high-end wireless headset with triple connectivity come at a high-end price. However, Sennheiser realises that flexibility in the workplace is going to be worth the initial investment as this is likely to help with productivity in the long run and simply swapping between devices at the touch of a button is surely going to have an appeal. 

Top 5 questions we get asked about the SDW range 

Is it EHS compatible?
Absolutely, like all Sennheiser wireless headsets, if you require remote answering while away from your desk & you have an EHS compatible phone then yes!
Ps if you don’t you can also use a lifter to do the same job.

How long is the warranty?
It’s 2 years on a repair or replace basis 

Will the SDW 5016 or SDW 5015 be compatible with my phone, PC and desk phone?
Yes in 95% of cases, it’s just plug n play. 

How does the sennhesier SDW 5016 connect to my mobile?

Can I return the headset if I’m not happy with it?
Absolutely, we have a 30 day “no quibble” returns policy. Just return it in a resaleable condition and with all accessories/original packaging and we will happily refund your money or find you an alternative product – the choice is yours!


Sennheiser SDW 5000 “How to” videos (links open Youtube videos)

How to make conference calls on the Sennheiser SDW 5015 & SDW 5016

How to transfer calls on the Sennheiser SDW 5000 wireless headset

How to handle calls on the SDW 5015 & SDW 5016

How to accept and reject incoming calls
as well as manage multiple calls.

How to connect different devices on the Sennheiser SDW 5015 & SDW 5016

How to assemble the headband on the Sennheiser SDW 500 range


Show me the products!

Intereseted in the Sennheiser SDW 5015 wireless headset? – buy it here!

The Sennheiser SDW 5016 wireless headset? – buy it here!

The Health Benefits of Wireless Headsets

For a lot of people who work in offices, it’s not unusual to suffer from constant aches and pains. Issues with the neck, shoulders and back are extremely common, with some problems leading to more serious and chronic health conditions in the long term.

Luckily, a lot of these frustrating health hazards can be easily resolved by making the switch to wireless headsets. It’s an easy and efficient way to improve the wellbeing of your employees (and yourself!).

If you’re looking to purchase wireless headsets for your workplace, here are just some of the health benefits they provide to you.

Wireless Headsets Help to Reduce Bad Posture

One of the main complaints from people working in jobs that require them to use telephones regularly throughout the day, is the negative effect that it has on their posture.

Most traditional telephones are not ergonomically designed. This means that a lot of people tend to slant whilst holding the phone up to their ear for a prolonged period of time, or put strain on their body by cradling it between the neck and ears. Not only can this lead to temporary back and neck pain, it also encourages people to adopt a poor posture – something that can lead to chronic neck and back issues later on.

Wireless headsets help to stop this from happening. Being hands free, they allow the user to remain sitting up straight whilst talking.

Wireless Headsets Encourage People to Move Around More Often

Office jobs require employees to sit down for prolonged periods of time, something that has been said to be bad for their health and wellbeing in the long run.

Whilst sitting down is an unavoidable part of the job when working from a desk, you can encourage your staff to move around more often through the introduction of wireless headsets.

By giving them the option to move around whilst still remaining connected on the call, employees are less likely to suffer from any serious health risks.

Wireless Headsets Help With Noise Reduction in the Workplace

Most workplaces are noisy. This is definitely true for offices, especially those that have lots of people working in a small space. It can be a nightmare when everyone is attempting to use the phone at the same time – both hearing and making yourself heard can be difficult.

However, noisy workplaces can also be bad for the health. Loud noises can have a damaging effect to the hearing of employees over the long term. This is one of the main reasons for why most wireless headsets include noise reduction technology.

They help to isolate the user from background noise, allowing them to adjust the volume to a safe level that is comfortable and healthy for the ears.

Wireless Headsets Reduce Some of the Stress on Your Employees

Along with the physical health benefits mentioned above, wireless headsets have also been praised for the way that they can reduce stress for office and call centre workers. This is because they make people a lot more productive.

Stress can have a detrimental effect on your health and your body. For a lot people, stress at work is caused through not having too much work and not enough time to complete it. This is something that wireless headsets can help to reduce!

They allow you to get on with other work whilst speaking on the phone, thus allowing you to reduce your workload and therefore eliminate added stress. Their ergonomic design also means they can be worn without any hassle.



Looking to make the leap from traditional telephones to wireless headsets? Check out our products online, or please feel free to give us a call to discuss your options.

3 Benefits of Using Headsets in the Office

For anyone who works in a busy and noisy office environment, it’s likely that you will have experienced the frustration of trying to speak to a customer or client on the phone.

Colleagues chatting loudly around you can make listening and speaking on the phone near impossible, which isn’t ideal when attempting to talk about something important. Unfortunately, a noisy office isn’t the only problem with using a standard phone day in and day out. They can limit your ability to move around, take notes and sit comfortably.

Luckily, there is an easy solution. By investing in headsets for the workplace, you can improve both the productivity and health of you and your employees! There are lots of different reasons for why modern offices are investing in headsets – here are just some of the benefits.


They Improve the Quality of Communication

As mentioned above, speaking on the phone in a busy environment can dramatically reduce the quality of communication. It doesn’t matter how much you strain to hear everything being said, you’re always going to miss parts of the conversation due to the number of different conversations happening around you. And no one likes being asked to repeat what they’ve said – especially when asked more than once!

Headsets ensure the microphone remains in the same position at all times – you are free to move your head freely without compromising on quality and volume. Sound is optimised and amplified for both people in the conversation, which means it’s unlikely that either of you will miss any important information.
An added benefit of headsets is that they cover both ears, which makes it a lot easier to block out the surrounding noise. If this doesn’t seem to help, a lot of headsets also come with the added benefit of noise cancellation technology.


They Increase Workplace Productivity

Improving productivity within the workplace is something on the forefront of every employers mind. Fortunately, investing in headsets is one way of making this happen quickly and effectively.

They allow you to use your hands at the same time as speaking on the phone, making it easy to take notes – typed or otherwise – without worrying about dropping the phone. You can even get on with other things when on a call that doesn’t require your full attention – increasing productivity and reducing workload.

Wireless headsets are even better – you can move around the office freely. This means you can grab extra resources if needed without having to shout across the room for help.


They Are Better For Your Health

Desk phones are notorious for being uncomfortable, made even worse when attempting to type or write notes alongside it. Over time, this can lead to poor posture, cramping, and if not acted on, chronic neck and back pain. Constantly holding a phone up to your face can also result in reduced blood flow to the arms, which can easily lead to serious conditions such as Carpel Tunnel Syndrome.

So is the solution to invest in headsets?

Headsets have been found to reduce muscle tension in the neck, upper back and shoulders. The lightweight nature of them means that the wearer will barer register that they are wearing them, taking the strain off of the neck and shoulders. They also come in a number of different styles, letting you choose how and where it is the most comfortable.

By giving you the ability to move away from your desk, headsets also play a part in improving health within the workplace – you don’t have to be chained to your desk for 7 hours a day.

They also reduce stress by giving you the freedom to get more work done during the day and therefore, as mentioned above, increasing your productivity.

It’s important to ensure all communication with your customers or clients is of the highest quality. Contact us today to find out how we can help you make this happen in your workplace.


Plantronics headsets buy back scheme – £10 off every H4B wired headset

Buy any Headsets4Business wired headset and receive £10.00 “buy back” credit on every headset you purchase by exchanging your old Plantronics headsets.

 Plantronics headsets buy back scheme | Get £10 buy back on Plantronics wired headsets

This is a strictly limited time offer….

Which Plantronics headsets can I exchange? 

Plantronics H251 voice tube

Plantronics H261 voice tube

Plantronics H251N

Plantronics H261N

Plantronics HW251N

Plantronics HW261N

Plus….we only need the headset top, not the bottom cable!

How does it work?

Buy any wired headsets4business headsets (online or over the phone) & once we’ve delivered your new headsets, just send us your old Plantronics headsets.
Once received, we’ll send you a credit note for £10.00 per headset for you to offset against your invoice for the new headsets………….Simple


If you have another headset brand e.g. Jabra, Sennheiser etc E-Mail us now or phone us on 0800 644 0424 to see what your old headsets are worth

Will I still get the volume discounts if I use the buy back scheme?

Yes- absolutely!
Example – buy 10 new H4B wired headsets and receive your £100 volume discount, send us 10 old Plantronics headsets from the list above and you save another £100 – A massive £200 saving for your business – its a no brainer isnt it?

When does the Plantronics “buy back” promotion finish?

You will need to place an order for your new headsets 30th June latest.

Can I try the new Headsets4business wired headsets before deciding to buy?

Yes, of course – We will be delighted to send you a trial headset. Our customers tell us that the comfort and noise cancelling technology is often much better when compared to Plantronics.
So if you are considering a change of headset, please request a trial now

What do I do now?

  1. Order your wired headsets online (link below) or over the phone on free phone 0800 644 0424
  2. OR…Organise your free headset trial E-Mail us Here! to request a trial or call us and we can arrange the whole thing in minutes.
  3. Once you receive your new H4B headsets, send us your old Plantronics headsets back to us and we will send you £10 credit for every headset you send to offset against your invoice for the new headset(s)



Plantronics Headsets versus Streamline Pro

Plantronics Headsets versus Streamline Pro

Have a look at this short video which is mainly aimed at the Contact Centre market but it clearly shows “resellers” that there are equivalent & better headset alternatives out there to Plantronics.

This video shows you why the Streamline ProVX-M and ProVX-B is a worthy opponent to Plantronics. Headsets4business are exclusive UK suppliers of the Streamline Pro series of headset.

How to build sales & drive extra margin with headsets!

David Whitehead from Headsets4Business believes many dealers who don’t sell headsets are missing out on extra margin simply through neglect or failing to ask the right questions

Neglecting the opportunity is largely down to two perceptions.

  1. The first is that headsets are complicated. There are lots of different types of headset, and different connecting cables. Dealers think it’s complicated and all too easy to supply the wrong product.
  2. The second perception is that headsets have become a commoditised consumable and therefore the margin just isn’t there.

Both these perceptions are myths,
a headset sale is remarkably simple, and if you supply the right product, dealer margin is very good.

After neglect, failure to ask the right question is the major mistake.

Simply asking your customer or prospect if he or she needs or wants any headsets just doesn’t cut it. The questions you ask need to be discussion provoking and you need your customer to departmentalise their business when you discuss headsets. The obvious benefits of health & well-being and increased productivity will be the deal makers, and the departments that will benefit the most will become clearly apparent. We work closely with our partners so they understand which questions to ask in order to make the sale.

In addition, it’s important to know when to ask the questions,

and with our proven strategy you get three bites at the cherry. Relevant questions about headsets should be asked pre-sale, at point of sale, and if necessary post sale (project management stage)

Asking the correct question at the right stages of the process will achieve great results.

You have to integrate this into your overall sales process. So if you are primarily selling a telephone system, headsets become a natural part of the process. You would naturally find out which extensions want a voice mail box, or a DDI number; headsets should be no different, they should be a natural part of the sales and project management process.

David adds,
dealers want to know how much extra margin they can make by adding headsets to their portfolio.

  • Research done with our resellers tells us an average profit return on a telephone system sale is circa £80.00 to £100.00 per extension.
  • Profits of at least £20.00 per headset (even on an entry level wired headset) are achievable. So if a dealer sold a headset with every extension (an extra £20 profit per extension) their margin would increase by 20% – 25%.
  • If they supplied headsets for half of the extensions, they would make an extra 10% – 12.5%.

Multiply this extra margin across your annual system sales,

and combine this with the opportunity to sell into your existing customer base, and you will have a serious increase in profit.

So don’t miss out, because if you do you can be assured that someone else is selling headsets to your customers!

Become a H4B smart reseller today here



Top 2 headset frustrations

Sales persons in a call centre

1. Compatibility: It won’t work!

Compatibility is without a doubt, the biggest headset frustration.
Why? well the main one is not knowing which is the correct bottom lead for your particular phone, especially if it’s a wired headset
Did you know there are 12 different types of lead?
and they can look identical to each other or with wireless headsets its knowing the correct setting for your phone model.

You can then add to the above frustrations, all the different “headset mode” settings that your phone may need to be switched to, so it communicates with the headset.

Most of the people we work with have had issues with “compatibility”. Having the knowledge & knowing the quirky things your phone & headset may throw up at you is the key to a “frustration free” headset experience.

Good job, therefore, Headsets4business know exactly how to guarantee your headset is compatible.

2. Noise Cancelling: Why am I listening to the people sat next to you?

Have you ever rang into a call centre and you can hear the people who are sat either side of the agent who is talking to you?

I know I have and it’s a pain in the backside, it also makes it difficult understanding what the agent is trying to explain to you.

OK, the answer isn’t new, its “NC or noise cancelling” but so many companies don’t invest in professional “noise cancelling” headsets. The Streamline ProVX has ultra noise cancelling in the microphone and using a headset with great Noise Cancelling, you are guaranteed to be listening to the agent and not the whole contact centre floor!

The technology simply but effectively filters out most “exterior noise”
Noise cancelling is for the benefit of the person calling in, it’s not for the agent wearing the headset. You would be amazed how many businesses think Noise Cancelling is for the headset wearer.
P.P. S
If you are in a busy and noisy environment and wearing a headset, the best solution is to use a 2 ear or binaural noise cancelling headset. This allows both ears to hear the caller, its louder and provides much better concentration.

There you have the top 2 headset frustrations we get “day in and day out” but there is always a solution (if you know what you are doing)

What’s your current headset frustration? – let us know and we will do our very best to help

The best headsets for Cisco 7800 series phones

Best headsets for Cisco 7800 series compatible headsets










How to find the best headsets for Cisco 7800 series of IP phones.

Cisco has long dominated the IP phone market (alongside Avaya of course) with its ever popular 7900 series and the later SPA models. But there are new kids on the block with the NEW Cisco 7800 series of IP phone. There are three headset compatible models in the range which are:

Cisco 7821 IP phone
Cisco 7841 IP phone
Cisco 7861 IP phone

Regardless of which of these 3 models you have, there are several highly recommended and compatible wired or wireless headset available.

Wired headsets compatible with Cisco 7821, 7841, 7861 IP telephones

Streamline proVX-M professional wired headset









the same rules apply here, as always, when looking for a headset. They are:

  1. They must be robustly made and designed to withstand all day use
  2. Must be comfortable and lightweight
  3. Must have great noise cancelling built into the microphone
  4. Easy to set up (basically “plug n play”) and tried and tested in the field

The golden rule – “Only ever use a quality headset on a quality phone”

Why? -Because Cisco go to great lengths to ensure the technology, firmware etc. built into the new Cisco 7800 series is absolutely the best available. This guarantees you the sound quality over any commercial VOIP network. If you add a cheap (sub £50) headset then you just undo the quality and reliability that Cisco have spent developing their phones.
Luckily for you, headsets4business don’t (and wont) ever sell “cheap headsets” – buy cheap buy twice as the old “but true” saying goes.

Recommended wired headsets for Cisco 7821, 7841 & 7861 are:

Entry level
Streamline ProV & ProV2
Mid level
Streamline ProVX-M and VX-B
Top level
Sennheiser SC630-660
Why have these headsets been recommended?

  1. They are 100% compatible and come with the correct Cisco bottom lead to work on your 7800 series IP phones
  2. They have been tried and tested on all previous Cisco series models (7900 – SPA etc.)
  3. They cover all the rules mentioned above.

Wireless headsets compatible with Cisco 7800 series IP phones

Sennheiser DW Pro1 and Pro2 Wireless Headset










Before we get into the wireless, make sure you make full use of the features that wireless headsets offer, especially when it comes to the new Cisco 7800 series. Because all 3 models 7821, 7841 & 7861 are EHS compliant (EHS = “Electronic Hook Switch” for remote answering).

Basically remote answering is available by simply adding a compatible EHS cable. To make it really easy, the recommended wireless headsets below have links to their equivalent EHS leads required for remote answering while you are away from your desk.

Note* If you don’t need remote answering facility, it’s simple, just buy the headset only and answer a call via the keypad on your Cisco phone.

Recommended wireless headsets for Cisco 7821, 7841 & 7861 are:

Mid level
Sennheiser DW Office
EHS lead required:
CEHS-C101 EHS cable

Plantronics CS540
EHS lead required:
APC-41 EHS cable

High End
Sennheiser DW Pro1-2
EHS lead required:
CEHS-C101 EHS cable

Notice there are no “entry level” wireless shown or recommended above?
That’s for a very good reason, in our experience, there is no such thing as an “entry level” wireless headset that has proven itself and covers the rules already mentioned. The lower end of wireless headset have proven to be very unreliable, tinny sound quality with poor noise cancelling. They simply get returned so everyone loses out.
So please remember, you get what you pay for folks!

Do you have a comment or a question about Cisco 7800 series compatible headsets?
Leave a comment below, or call us on UK 0800 644 0424 or finally contact us via the website.