Here’s a special message for every headset wearer who needs to reduce background noise around them…, but can’t find the best solution.
Hi, it’s Darren here from Headsets4business and if your trying to reduce background noise then pay very close attention to this!
Many Contact centre agents & other headset wearers suffer from the idea that its just not possible to help eliminate noise for the headset wearer and provide noise cancellation for the caller at the same time.
But nothing could be further from the truth.
And if you’re a contact centre agent who wants a headset that provides better noise cancellation for them and the caller, then THIS is new product could be exactly what you have been looking for.
I’d like to introduce you to the Streamline “ProV-XL” Ultra Noise Cancelling Headset which helps you reduce background noise.
The “ProV-XL” is designed to provide:
Up to a 40% reduction in ambient noise with the ProV-XL for the wearer
It has an Ultra noise cancelling microphone so the caller doesnt hear people around you
A real boost in volume
Clearer and crisp conversation
For years, the headset manufacturers have been designing headsets around being “minimal & cool” rather than practical. The Streamline ProV-XL has been developed purely to help solve every problems in a noisy environment! Simply by adding a sound cushioned and much larger ear pad (see image above) significantly helps reduce peripheral noise for the wearer. then the ultra noise cancelling microphone using the latest technology kicks in to help the caller. After all there is nothing worse than hearing everyone around the person you are talking to BUT not them!
And what makes this headset even better?
You can seriously concentrate on every important call now.
And best of all… you’ll start seeing results immediately once you are on a call with a “ProV-XL” OH and…. it costs less than the big boys.
So again, if you’re a contact centre agent who needs a headset that provides better noise cancellation for them and the caller, understand this:
headset Technology has moved on for Contact Centre’s, its now possible to help solve all your main headset problems with 1 single product
Your covered with a 2 year full warranty
The ProVXL works on any desk phone or softphone for PC
USB C Headsets – The cross over between Business & Leisure has started
It seems like we were never going to see a change in USB type-A, you know that popular and very chunky robust USB jack plug which seemed to fit nearly every PC, Laptop, Printer etc.
But then seemingly out of know where, USB C suddenly started to make tracks into pretty much all devices but especially small peripherals like smart phones and now, it’s moved on to headsets, USB C headsets that is!
Ok so before we start, the big question:
Why is USB Type-C becoming the new “normal” in USB?
Basically, the previous USB Type-A & Type-B (the other chunky one) have had to work by being “backwards compatible” with the use of multiple adapters with different ends. You probably have a box full in the office or at home. I know I have.
Whereas Type-C is intended to replace both and is designed to be small enough to not require any adapters. The intention being, it will completely replace all other existing USB plus it’s a lot smaller, sleeker & mobile phone designers get given more space to play with.
Note* Geek warning! – Don’t confuse USB “standards” like USB 2.0 etc with USB “types”, the standard represents its speed and ability to transfer data where as the type refers to the shape and size of plug at the end.
Ok back to USB headsets…..
So what’s the impact on the existing USB headset market?
Well, like all innovation, Savvy headset manufacturers have already launched USB headsets with the C type connector because they know its going to fit “everything” if not right now, it will in a matter of months if not a year or so.
Take Sennheiser, they seem to have stolen a march on their competitors.
They have introduced the Sennheiser SC100 range and all are USB-C headsets
They’ve covered all the bases here for anyone needing connection to PC, Laptop or mobile. These noise cancelling headsets can be supplied with either standard USB type A, the new C-Type USB, and 3.5 mm jack pin.
All variants are available as a monaural or binaural (that’s one ear or two for the plain speakers amongst us)
Note* did you know that most of the new smartphones will shortly be being made without the 3.5mm round pin headset/headphone port and being replaced with…you guessed it, a USB-C
USB headsets cross over into Business and leisure
The SC100’s clever design enables this range to cross over into the leisure market. A discreet fold away boom arm transforms the headset into a great looking set of headphones. The superb rich Sennheiser sound makes them great for listening to music when not being used for business. They also have a fold flat ear cup design which makes them easily portable.
The new Sennheiser usb c headsets come in several flavours and come in at a very competitive price.
To find out more about USB C headsets, the Sennheiser SC100 or any other headset questions you may have you can contact the team at Headsets4Business on 0161 830 6818 or email email@example.com
P.S. if you really want to know more about usb c then have a look at Trusted Reviews.com:
Despite what you may have read, wired headsets still make up the majority of headset sales in the UK but…..
It is changing, however cost will always be a driver and wired are always cheaper than wireless (in 99% of cases) so they still hold the top preference.
Based on the same criteria as the wireless then – what are the top selling wired headsets?
1. Quality – Build & Sound that is!
2. Value for money
3. Technology – Noise cancelling etc
4. Been there and proved itself in the field
Then… these 4 are The best sellers! – if it’s time for a change then these wired headsets are our top recommendation.
Officially our best selling wired Pro headset over the last 5 years or so, Why? Robust, QD Plug, great sound and superior noise cancelling. Used in the UK’s top Contact Centres.This headset is a true work horse and comes in at just £79 + VAT for a mono
This spot is our value for money corner, at £59 + VAT , it’s our best priced professional wired headset and comes with a QD plug and noise cancelling microphone. There are others but this has proved itself time and time again.
The Connect is a new kid on the block, it has the same qualities as the others but has one redeaming feature that people often ask for
ITS GOT BIGGER EAR PADS. Great for helping to reduce ambient background noise in any room from £70 + VAT
Not for the budget conscience but oozes pure build quality and amazing noise cancelling filtering. If your calls are super important to your business (arent they all?) then this SC 630 wont let you down at £120 + VAT
Believe it or not BUT, it’s not easy working out the best selling wireless headsets!
I hear you ask, well it all depends on what you want it to do (and your budget as wireless come at a price) Mainly due to the fact that the technology used in them is state of the art, oh yeh and no wires obviously!
But if you were to “corner me” and ask – which is the best wireless headset ?
1. Quality – Build & Sound that is!
2. Value for money
3. Over all connection technology
4. Been there and proved itself in the field
these 4 are The best sellers! – if you have ever thought of moving up to wireless then these wont let you down!
1.Sennheiser DW Office
Our best selling wireless headset over all (that’s official), Sennheiser sound and noise cancelling quality at its best. This headset never fails to impress and from £166 + VAT.
A heated headset launched by Headsets4business is tipped to be a huge success.
The innovative new headset needs no external power supply or battery pack. It takes sufficient power from its connection to a regular office telephone or PC to keep the ear pads heated at a very comfortable 28 degrees centigrade.
The headsets have been specifically developed for chilly contact centres, cold early morning starts and agents who suffer with the common condition of “aures frigus”. The traditional leatherette ear pads have been replaced with woollen ones, and for a small supplement they can be upgraded to luxurious extra warm cashmere.
Commenting after the results from an extensive survey, David Whitehead from Headsets4Business says’ “there’s nothing like this available right now, and we expect this headset to fill a huge gap in the market. Our research suggests the new headsets will be particularly suited to those agents tasked with making significant numbers of cold calls”
“If sales go as forecast, there are further plans to launch an air-conditioned variant in time for summer 2019. It’s anticipated that this version will be the perfect solution for those agents working in a hot desking environment.”
Here at headsets4Business, we love contact centres, we have loads of fantastic customers from this sector. As regular buyers of headsets, they are the lifeblood of our business and core to the ongoing success of our company……
Savvy contact centres that use Headsets4Business to supply their headsets are in the know! They get great headsets and they also save money!
Other contact centres using an age old common brand (you know the one we mean) continue to buy what they’ve always bought! They probably aren’t aware of just how much money they are wasting by not looking at alternative headset brands. Taking a free trial of one of our Streamline Pro series or Sennheiser headsets is the easiest way to choose a new headset brand, and to save money too.
We have a great range of wired headsets which are compatible with all desktop phones or for direct connection to your PC’s or Laptops by USB.
Or if you don’t want wires, we offer a high tech range of robust wireless headsets, again capable of connecting to any device you have in your contact centre.
We know everything there is to know about headsets but that’s not enough. Equally as important is our understanding of your industry. We understand contact centres, we appreciate your pressures, the SLA’s and the day to day priorities of busy contact centre professionals.
The way we serve you is geared around this understanding. You can contact us by multiple methods whichever suits you best. There will be someone here to take your call, reply to your email or respond to your live chat request. If there’s a problem it’s sorted out quickly with no fuss and with your absolute minimum involvement, allowing you to get on with your job.
There are lots of other benefits in choosing H4B Ltd as supplier, you can read about them here.
Without doubt the most successful brand of IP phone has to be the Polycom VVX series. Polycom have created an extremely well made series of IP phones. And with any new and successful IP phone, smart businesses will be looking to find the best headset for Polycom VVX phones.
So the big question is:
Which are the best headsets for Polycom VVX?
OK, so before we get into wired and wireless options of professional & compatible headsets , let’s look at the benefits of what Polycom have achieved when connecting a headset to VVX models.
One of the biggest advantages has to be the “plug and play” simplicity across all the Polycom range when plugging in a wired headset. All Polycom VVX IP phones take a standard RJ 11 square standard headset plug. This makes life really easy as you just plug it in and away you go.
Unlike many other IP phones out there where you have to program the phone to accept the headset in order for it to work so a big tick for Polycom for making it such a simple process .
When I said a standard RJ11 square type headset plug, I am still referring to a unique type of lead that will only work on certain types of phone (basically, its not the plug, it’s the wiring configuration in the lead)
OK let’s look at:
The top 3 best wired headsets for Polycom VVX series (all models)
The following headsets have been chosen as they have become the best- selling wired headsets for every single model of Polycom IP phones (not just VVX but every series). We let our customers tell us what’s the best!
OK, we have chosen a budget, a mid-range and a higher end VVX compatible headset so it covers pretty much, something for everybody looking for a professional wired noise cancelling headset for their Polycom desk phone.
This is a mid-range wired headset which is very popular in call centre and other noisy environments as it has a superior noise cancelling microphone on the boom. (PS all our headsets a noise cancelling but the Pro VX is at the top of range when it comes to filtering out peripheral noise)
It’s available in both 1 ear & 2 ear versions and has a quick disconnect lead so you can simply add any bottom lead that you require if you decide to change your phone in the future. But VVX models all take the same standard lead. The price includes a free bottom lead worth £15 & a 2 year warranty and free next working day delivery.
The next cab off the rank is the Streamline ProV which is our budget starter headset but make no mistake this is a professional , noise cancelling and again, a very capable headset which can be used in any environment.
This also comes with a free bottom lead quick worth £15 & quick disconnect plug and a 12 month warranty.
And finally our third choice and best seller has to be the Sennheiser SC 630 and SC 660. For those looking for an absolute top notch “all singing all dancing” high quality piece of kit then the Sennheiser SC630 SC660 is definitely worth considering. Anyone familiar with the Sennheiser brand will know that they are famous for music production microphones used in film and the music industry so there headsets matchup to their impeccable stable of music production microphones etc
All of the above headsets that were recommended are suitable for any environment, noisy Or otherwise & are more than capable of putting up with the rigours of every day working life and guaranteed 100% compatible with every model of Polycom VVX IP telephone.
Best Wireless Headsets For Polycom VVX IP phones
OK, so if wired isn’t your thing and you’re looking for something a little less connected to your desk then why not push the boat out and opt for a wireless headset solution then these 3 wireless headsets will happily work with all the VVX models.
Like the wired headsets above we have chosen these because they have been proven in the field to be of high quality noise cancelling ability, all come with a 2 year warranty & 100% compatible guaranteed with all Polycom VVX phone models.
DW office is our best-selling wireless headset for Polycom IP phones regardless of the model or series because they offer the “best in class” noise cancelling, Omni Directional microphones ensuring that all exterior noise is filtered out so the caller only hears the person wearing the headset.
Our customers tell us that the DW office is without doubt one of the clearest sounding headsets available. It’s only downside that we can think of is it is only available as a one ear version.
Note* (chance to save some more money here…£40 quid actually!)
For a limited period both Sennheiser DW Office and DW Pro wireless headsets (see next headset below) are available with a free EHS or “electronic hook switch” which will enable you to remotely answer a call from your headset while you are away from your desk. Sennheiser have created a simple plug and play EHS lead compatible with every Polycom VVX phone and it will save you £40 plus VAT –
Staying with Sennheiser because they make such good products and are always “cutting edge” when it comes to technology and the latest processes to ensure you get a precise & clear sounding telephone call without the hiss and buzz often associated by other cheaper wireless headsets. (you get what you pay for folks..)
As you may have guessed, the DW Pro 1 and Pro 2 are available as both one ear and 2 ear versions or “monaural and binaural” if you want to get technical.
These headsets are very similar to the DW Office and the same industry standard noise cancelling that you would expect from a manufacturer like Sennheiser, the only main difference apart from having a 2 year option is the design which comes down to the individual and what they prefer and that my friend is……obviously up to you!
And finally, last but definitely not least is a different brand, yes! – I kid you not!
For the last recommended wireless headset for all Polycom VVX models we’ve chosen the Jabra 920 which like the Sennheiser models above include excellent noise cancelling 2 year warranty and also EHS compatible like both Sennheiser models and very simple to set up on your Polycom VVX IP phone.
The Jabra 920 is available as one ear and 2 ear BUT Jabra don’t have the fantastic free EHS lead worth £40+ VAT that sennheiser have so if Jabra is your thing then you would need to buy the EHS lead seperately.
*Top tip (of the money saving kind…)
Free No Obligation Headset Trials – Or…. Try Before You Buy!
If you’re looking to purchase 4 or more headsets (wired or wireless ) then why not take advantage of our free absolutely no obligation headset trial it’s easy to set up in most cases you can have your wireless headset to try 4 week the next working day delivered by secure courier. our customers tell us its the best way to ensure you get the headset that is the right fit for you!
Headsets4business offer a generous volume discount on 4 or more headsets (wired and wireless) and the quickest way the find out your discount is simply too add 4 or more to your basket and go to the checkout where you will see your new lower price. + free delivery obviously (by secure courier, based on a next working day) If you require more than 20 heeadsets then please call us on 0800 644 0424 or 0161 830 6818 Mon-Fri 9-5pm
Now like most people if you’re just trying to get information on the best products I’m sure you will probably have even more questions.
When we are a Manchester based & Manchester owned business…..
My name is Darren Page from Headsets4business and It never ceases to amaze us at our office in Ashton under Lyne that of our 8000 customers, only a tiny fraction are local Manchester based businesses! It’s not like we are selling some unique high-end B2B product that wouldn’t be of interest to you because all we do is help businesses big and small to become more productive by utilising wired & wireless telephone headsets – that’s it, that’s what we do. No “rocket science” there is there?
It’s just the strangest thing, after more than 11 years of helping UK wide companies like Rolls Royce, Boeing, Hargreaves Lansdown, Yopa & the NHS etc through to one person start-ups who work from home, we struggle to attract Manchester based businesses! (in fact North West businesses really!)
Now I’m pretty sure if you’re like me you are encouraged & want to “buy local” After all us Mancunians have a history of sticking together, don’t we?. I bet there have been times when you have struck up an instant conversation in some far-flung part of the world with a fellow Northerner, just because they are a “Northerner”
At one point we thought this lack of Mancunian customers may be about our customer service so we invested in Trust Pilot to see what people really think and say about us. But it wasn’t that because our current customers have been great at sharing what they like (and occasionally dislike) have a look here if you like: https://uk.trustpilot.com/review/www.headsets4business.co.uk (by the way, we highly recommend it for any business who wants a truly independent review system)
Anyway, basically it taught us there are 3 things that our customers always want to know:
Will the headset be compatible with my desk phone, PC or Mobile?
Can I send it back if I don’t like it for a refund or exchange?
And If I’m looking to buy several headsets, can I have a no obligation free headset trial to ensure its what I need?
The answer is YES to all 3, in fact, there is a 4th which also made us stop and think
4. How can I find out which type of headset is correct for my device?
Now if everyone else is telling us that’s what they want and expect, I cant see fellow Mancunians and North West businesses being that different surely?
So all that’s left to say is:
If you are a Manchester or North West based business and you may be considering helping you or your staff become more productive, would you be willing to give us a try at some point? And consequently, if you are offering a reciprocal service or product that in return, we would have use of then get in touch and let’s stick together like all Mancunians should do!
P.S. If you need help in any way, a query, something you are unsure about, headset compatibility in your work place then contact us on 0161 830 6818 (we don’t bite)
Finally, it’s time for the new Sennheiser SDW 5000 review. Those clever people at Sennheiser have released their latest flagship wireless headset. The Sennheiser SDW5000 wireless range is now the new high-tech kid on the block. Currently, it comes as one ear only and in 2 variants: SDW 5016 & SDW 5015
UPDATED: Video Review July 2018
What will the Sennheiser SDW series work on?
The Sennheiser SDW 5016 – works on PC, Desk & Mobile and the Sennheiser SDW 5015 – works on PC & Desk phone only (but it is upgradable – see further down the page)
Note*there are more variants to come in the near future so we will keep you in the loop, as they become available.
So let’s look at the main contender which is the SDW5016 (see image above)
Sennheiser is working on the reliable basis that modern workers now have three things on their desk:
a Desk Phone
and definitely…. a mobile or smartphone.
This variation will happily work on all three at the same time and some……
Like most wireless headset manufacturers Sennheiser is starting to listen to their customers on what they actually want, rather than what Sennheiser think they need.
Sennheiser SDW 5000 Review part 2
Why would you buy a Sennheiser SDW 5016 or SDW 5015?
A classic example of that is something as simple as a busy light on the headset to show your colleagues around you that you are on a call. which is now standard on both SDW 5015 and SDW 5016 versions. if its “red” your busy and “blue, your not!
What wearer positions are on offer?
Like most other high-end wireless headsets Sennheiser have covered all three main wearer positions so you get a headband a neckband and over the ear, ear hook which covers just about every personal wearing preference.
What else is new that’s actually useful?
Okay so far so good. So let’s get into the nitty-gritty of genuine benefits to the user. Sennheiser realises that hot desking is becoming more and more common in normal working environments and have addressed this with a very clever and smart base station. The first is the ability to use any of the SDW 5000 range of headsets on any base station for desk sharing and conferencing.
You just simply place any headset on a base and it will pair in seconds!
This also allows a very flexible approach for training people while using these headsets as you can mix and match the type of headset whilst training someone from a single base.
Can it be used with any other useful Sennheiser product?
Talking of conferencing, Sennheiser has also realised that there has been a huge increase in people using their mobile phones for conferencing and have provided the added ability to connect the Sennheiser SP 20 speakerphone to plug directly into the new base station. This allows any user to quickly use the whole system as a conferencing solution.
Softphone flexibility at your fingertips!
Both variations SDW 5015 and SDW 5016 are Skype for business optimised and certified. Again as Sennheiser have seen the increase in Skype for business use in all manners of working environments
The Sennheiser SDW 5000 range is UC optimised for the main softphone applications such as Avaya, Cisco & Polycom etc ensuring that all softphone applications are well covered and offering the usual high standard of sound quality that Sennheiser is so famous for.
What’s the call quality like?
Let’s now look at voice quality in the SDW 5000 range. As already mentioned Sennheiser is the sound quality specialists when it comes to headsets with their main background firmly entrenched in high-end music production, so you would expect a very clear and crisp sound quality in any conversation and that is exactly what you get.
Sennheiser has placed two very clever microphones on the end of the boom. This provides best in class noise cancellation again as you would expect from Sennheiser and own voice detection where only your voice is amplified and all other exterior voices of noise interruption are filtered out at a much higher level than you would be considered normal.
Security has been taken to an all new level!
One other area that Sennheiser is very eager to advertise is security. It seems these days that every other day there is a breach of security or interception of peoples conversations from various sources.
Both Sennheiser SDW 5015 and SDW 5016 variants have 128 military encryption built-in so all conversations are encrypted and cannot be intercepted. As far as we know this is a first in wireless headset technology and I’m sure, a welcome addition due to the very sensitive nature of certain conversations.
Do you need a degree to set it up and change settings?
And finally, Sennheiser has been very keen to make all settings as simple as possible and have now applied a very simple to use cloud-based application (Pro-Manager) where you can change any personal settings very quickly. We may be getting used to cloud-based applications but again it seems Sennheiser are ahead of the race when it comes to creating a high-end, very simple to use a quality wireless headset.
Upgrading and future proofing comes as standard
Sennheiser are fully aware that everyone’s business requirements & headset requirements change on a regular basis which is why they have provided two variants as already mentioned the 5015 which provides PC and desk phone use only, unlike the 516 which works on pic, desk and mobile but the SDW 5015 still has the ability to be upgraded via a Bluetooth mini USB dongle which simply slots into the side of the base station and provides instant mobile or smart phone use.
Sennheiser SDW 5000 Review part 3
So who are Sennheiser aiming the SDW 5000 range at?
Not surprisingly high-end wireless headset with triple connectivity come at a high-end price. However, Sennheiser realises that flexibility in the workplace is going to be worth the initial investment as this is likely to help with productivity in the long run and simply swapping between devices at the touch of a button is surely going to have an appeal.
Top 5 questions we get asked about the SDW range
Is it EHS compatible? Absolutely, like all Sennheiser wireless headsets, if you require remote answering while away from your desk & you havean EHS compatible phone then yes!
Ps if you don’t you can also use a lifter to do the same job.
How long is the warranty? It’s 2 years on a repair or replace basis
Will the SDW 5016 or SDW 5015 be compatible with my phone, PC and desk phone? Yes in 95% of cases, it’s just plug n play.
How does the sennhesier SDW 5016 connect to my mobile?
Can I return the headset if I’m not happy with it?
Absolutely, we have a 30 day “no quibble” returns policy. Just return it in a resaleable condition and with all accessories/original packaging and we will happily refund your money or find you an alternative product – the choice is yours!
Sennheiser SDW 5000 “How to” videos (links open Youtube videos)
For a lot of people who work in offices, it’s not unusual to suffer from constant aches and pains. Issues with the neck, shoulders and back are extremely common, with some problems leading to more serious and chronic health conditions in the long term.
Luckily, a lot of these frustrating health hazards can be easily resolved by making the switch to wireless headsets. It’s an easy and efficient way to improve the wellbeing of your employees (and yourself!).
If you’re looking to purchase wireless headsets for your workplace, here are just some of the health benefits they provide to you.
Wireless Headsets Help to Reduce Bad Posture
One of the main complaints from people working in jobs that require them to use telephones regularly throughout the day, is the negative effect that it has on their posture.
Most traditional telephones are not ergonomically designed. This means that a lot of people tend to slant whilst holding the phone up to their ear for a prolonged period of time, or put strain on their body by cradling it between the neck and ears. Not only can this lead to temporary back and neck pain, it also encourages people to adopt a poor posture – something that can lead to chronic neck and back issues later on.
Wireless headsets help to stop this from happening. Being hands free, they allow the user to remain sitting up straight whilst talking.
Wireless Headsets Encourage People to Move Around More Often
Office jobs require employees to sit down for prolonged periods of time, something that has been said to be bad for their health and wellbeing in the long run.
Whilst sitting down is an unavoidable part of the job when working from a desk, you can encourage your staff to move around more often through the introduction of wireless headsets.
By giving them the option to move around whilst still remaining connected on the call, employees are less likely to suffer from any serious health risks.
Wireless Headsets Help With Noise Reduction in the Workplace
Most workplaces are noisy. This is definitely true for offices, especially those that have lots of people working in a small space. It can be a nightmare when everyone is attempting to use the phone at the same time – both hearing and making yourself heard can be difficult.
However, noisy workplaces can also be bad for the health. Loud noises can have a damaging effect to the hearing of employees over the long term. This is one of the main reasons for why most wireless headsets include noise reduction technology.
They help to isolate the user from background noise, allowing them to adjust the volume to a safe level that is comfortable and healthy for the ears.
Wireless Headsets Reduce Some of the Stress on Your Employees
Along with the physical health benefits mentioned above, wireless headsets have also been praised for the way that they can reduce stress for office and call centre workers. This is because they make people a lot more productive.
Stress can have a detrimental effect on your health and your body. For a lot people, stress at work is caused through not having too much work and not enough time to complete it. This is something that wireless headsets can help to reduce!
They allow you to get on with other work whilst speaking on the phone, thus allowing you to reduce your workload and therefore eliminate added stress. Their ergonomic design also means they can be worn without any hassle.
Looking to make the leap from traditional telephones to wireless headsets? Check out our products online, or please feel free to give us a call to discuss your options.