Polycom VVX 411 Compatible Headset Guide

So you were looking for suitable compatible headset for your Polycom VVX 411 IP Phone right?

Well the first thing to make really clear is this IP Phone will accept just about any wired or wireless headset.

The whole of the Polycom vvx series of IP phones have been specifically designed to accept 3 different types of headset (actually its 4 if you have a Polycom vvx 601, see note*)

They are:

  1. wired headsets with a RJ 9 square type plug
  2. wired USB headsets with a standard USB type A plug
  3. and wireless dect headsets

note * the fourth one that’s missing and is only for the Polycom vvx 601 IP Phone are Bluetooth headsets. The 601 model is the only model that has the ability to accept a Bluetooth headset.

Don’t get confused here:

Lots of People think all wireless headsets are using Bluetooth technology to wirelessly connect to your vvx 411 Phone, just to clarify that isnt the case. Most wireless professional headsets use DECT technology (exactly the same as a cordless Phone in the home that you can wander down the garden and still not lose a call)


 Wired headsets for vvx 411

There are lots of things to consider when choosing a wired headset for your Polycom vvx IP Phone. to the untrained eye they all look the same and have the same RJ 9 square plug at the end but the wiring configuration is different for different brands and models of Phone. if you buy wired headset that has a qd or quick disconnect plug halfway down then you have to insure that it is the correct bottom lead an wiring configuration. Luckily Polycom have chosen the most common type of bottom cable called a U10-P

So if you see a super cheap wired headset with the right kind of Jack on the end it doesn’t necessarily mean it will work on your Polycom vvx 411 IP Phone unless it has U10-P configuration.

It’s worth noting that all our wired headsets for Polycom come with the correct bottom lead, they are noise cancelling and most come with a 2 year re pair or replace warranty

ProVX wired headset for Snom

see our top wired compatible headsets here


USB compatible headsets for Polycom vvx 411

it’s only relatively recently that Polycom and other major IP Phone brands have started putting in USB connectivity on their IP phones. obviously this offers even more choice when it comes to looking for Polycom compatible headsets.

USB headsets a wired and unlike the qd type mentioned above, configuration is not a problem as they operate a plug and play software which loads the second you plug your USB headsets into your vvx 411 IP Phone.

so what’s the difference between a standard wired headset and a standard USB wired headset and which should you choose?

typically the USB headsets tend to be more competitive on price but don’t have the flexibility of being able to disconnect the bottom section if you ever decide to use your headset on another Phone. whereas with a wired qd type headset you would simply choose the correct bottom lead and swap the USB section out. You could argue that the qd is more future proof.

sennheiser sc 130 usb noise cancelling headset

see our top 3 USB recommended headsets here

Wireless DECT headsets for Polycom vvx 411 (some say “cordless” rather than “wireless”)

Where wireless headsets are concerned, this is where Polycom vvx series IP phones really shine as not only are they 100% compatible with every model but also you can add a remote answer capability called “EHS” which stands for electronic hook switch.

Basically, the ability to remotely answer your call via your headset when you are away from your desk. it’s amazing how many People think a wireless headset will do that automatically but if you do require remote answering you will need an EHS lead. these products are optional but really useful if you are away from your desk at regular intervals.

headsets for business recommend Sennheiser professional noise cancelling wireless headsets for all the Polycom vvx series but especially the vvx 411 IP Phone.

a best selling Sennheiser DW Office wireless headset
Sennheiser DW Office Cisco compatible headset

see all our Top Polycom compatible recommended wireless headsets here




VVX 411 headset set up

Polycom VVX 411 headset setup – How to?

Setting up your VVX 411 to accept any headset is (in most cases) super easy.

Lets get started:

The Polycom VVX 411 IP phone will accept 3 different types of headset:

  1. Standard Wired Headset with an RJ9 square type jack
  2. Standard wired USB headset with a USB type A (the traditional larger USB plug)
  3. A wireless DECT headset + EHS lead or cable (otional for remote answering)

Note* – The Polycom VVX 411 does NOT accept bluetooth headsets!

We get asked a lot if you can just do a work around and simply just plug a USB dongle in to the USB port then pair a bluetooth headset to that BUT thats not what Polycom recommend and they know there phones so dont do it folks…(you have been warned!)

1. How to connect a wired Headset with RJ9 jack

First of all before we start if you do read the official Polycom user guide for the vvx 411 IP Phone then a standard wired headset is classed as an analogue headset . Just so you know

on the rear of the Phone there are several jacks But only one RJ 9 and this does have the headset icon above it so it really is as simple as just plugging the headset Jack into the RJ 9 slot.

Polycom VVX 411 set up guide

let’s talk about standard wired headset use

When you first plug in your analogue wired headset the headset key should glow green in colour this is simply just to tell you it’s connected. After you connect a headset to your vvx 411 IP Phone you can set up your Phone to use the headset automatically when answering and placing calls

How to place or answer calls

Polycom VVX 411 place calls


How to enable your headset to answer all calls automatically

To use this feature, you must enable and activate Headset Memory Mode.

  • Navigate to Settings > Basic > Preferences > Headset > Headset Memory.
  • From the Headset Memory Mode screen, select Enabled.
  • Press the headset key twice.The headset key flashes to indicate that Headset Memory Mode is now activated.
  • All calls placed or answered on your phone use your headset automatically.
  • Note:If you experience audio or echo issues during calls, such as feedback of your voice or of their own voice, you need to enable echo cancellation on your phone.

Top tip* Switching to the speakerphone or the handset deactivates headset memory mode, press the headset key twice to get back

2. How to connect a wired USB Headset with type A USB jack

Sennheiser SC 130 USB wired headset for Cisco Jabber

Simply plug your USB wired headset into the only USB port at the back of the Phone. once USB headset is connected and in use the headset key on your front keypad will start to glow blue in colour.

Top tip 1* if you use a USB headset and an analogue headset at the same time the USB headset is used automatically for all calls

Top tip 2*- If your phone does not detect the USB headset when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator.

3. How to connect a wireless DECT Headset to your VVX 411

When using a wireless dect headset with or without an electronic hook switch or EHS as it’s called then please use your headset documentation and basic set up guide that came with your wireless headset.

Once you have your headset set up you may require the use of an electronic hook switch for remote answering. depending on the brand e.g. Sennheiser, Jabra, Plantronics etc.

You will need to change the options for your specific headset model. these are:

Jabra headsets
change the headset mode to DHSG on the headset base unit. For details, refer to your headset documentation or contact Jabra support.

Plantronics headsets
change the coarse receive level to 3 and the transmit level to B on the headset base unit. For details, refer to the guide that comes with your headset.

Sennheiser headsets
set the first DIP switch labelled 1 (DHSG) to the down position on the back of the headset base unit. For additional details, see your headset’s documentation or contact Sennheiser support.

4. How to enable EHS for Polycom VVX 411

After you set the base unit options for your headset and connect your headset to your phone, you can enable EHS.

  • Connect your headset and EHS adapter to your phone.
  • See the Quick Start Guide for your phone on Polycom Voice Support for information on connecting a headset to your phone.
  • Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode.For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Headset > Hookswitch Mode.
  • Select one of the below modes for your specific headset:
  • Choose Jabra if an EHS-compatible Jabra headset is attached with an EHS cable or adapter.
  • Choose Plantronics if an EHS-compatible Plantronics headset is attached with an EHS cable or adapter.
  • Choose Sennheiser if an EHS-compatible Sennheiser headset is attached with an EHS cable or adapter.
  • If your phone does not have a menu selection for Sennheiser, select Jabra instead.
  • Choose Regular Mode (default) if another headset is attached



Headsets4business have a dedicated page showing all types of compatible wired and wireless headsets for the VVX 411 IP Phone

Have a look at the main Polycom VVX 411 IP Phone page now here   


wireless headset for polycom vvx 601 ip phone

Wireless Headsets for Polycom VVX 601 IP Phone

The choice of wireless headsets for Polycom vvx 601 IP phones is incredible, so when you’re in the market for upgrading from a wired headset to a *cordless or wireless headset (*people call them both but I prefer wireless) you need to be aware of the Pros and Cons of how to choose the correct wireless headset for your VVX 601 Phone.

So what should you be aware of and what should you be considering when searching for the right type of wireless headset?

The first thing is your environment that you work in.

  • is it noisy?
  • Do you often leave your desk?
  • Do you find that when you do leave your desk, your Phone always rings ?

If the answer is yes to the above then wireless is definitely the right choice. before we go any further let’s just dismiss some myths about wireless headsets that you may or may not be aware of

Are wireless headsets truly wireless?

lots of our customers think a wireless headset should be just that, “completely wireless” well that’s not true because the only wireless bit is the connection between the actual headset that you are wearing and the charger/base station that the headset connects to.

From there on in everything else has to be wired into the back of your Polycom vvx 601 IP Phone. This includes the power cable because the battery is in the actual headset you are wearing but the charger & base station is powered by AC mains (ie: with a plug )

Swiftly followed by the connection lead between the base station and you’re VVX 601 IP Phone

Also if you choose an EHS or electronic hook switch , yes you guessed right, that’s also connected with a wire.  so quite quickly you’re so called “wireless headset” isn’t that wireless after all but let’s not get ahead of ourselves….

The most important thing is the freedom and ability to walk away from your desk while simultaneously having a conversation wirelessly via the headset you are wearing, which after all is the whole reason for having a wireless anything really isnt it?

So let’s look at the pros and cons of owning a wireless headset 4 your Polycom vvx 601 IP desk Phone

let’s start with the cons first

  1. the number one has to be price because wireless headsets in most cases cost double what a wired headset costs. One the most common questions we get asked is why are they so expensive? – the answer is simple: technology and what goes into making a wireless headset
  2. battery life – typically most quality built wireless headsets like Sennheiser DW office or DW pro headsets will last a typical working day without any issue, but like anything that is battery operated if you forget to charge it when you leave your headset will be pretty useless when you start work the next day so don’t leave them on your desk off the charger and that includes lunchtime as well.
  3. Set up – If you are one of those People and you know who you are who doesn’t bother with stupid things like instruction manuals then setting up a wireless headset can be quite problematic. but don’t worry we have gone to great lengths to provide simple easy to follow set up instructions and videos to show anyone, regardless of their ability to read an instruction manual or not as the case may be to quickly set up the wireless headset.

let’s talk about the pros

  1. freedom – we have already covered this but just the phenomenal ability to be walking around the office and freely engaging in a conversation completely wirelessly has to be worth the extra cost.
  2. Noise cancelling – all our professional wired headsets for Polycom vvx 601 IP phones are all noise cancelling, the technology is in the microphone on your headset I’m will filter out most exterior noise for the caller
  3. Warranty – due to the cost of wireless headsets all manufacturers give a minimum of 2 years repair or replace warranty to insure should anything go wrong they will be there too repair or replace the headset. there is a caveat to that however, if you misuse or abuse your wireless headset (trust me on this it happens a lot ) then your warranty could be voided and you will have to pay for the repair or replacement so be warned.

Are you ready to find a wireless headset for your Polycom vvx 601 IP desk Phone?

Have a look at our dedicated page of suitable and more importantly compatible wireless headsets for your Polycom Phone


best usb headset for polycom vvx 601 ip phone

Best USB Headsets For Polycom VVX 601 Phones

Okay so you invest in a Top quality IP Phone like the Polycom VVX 601 and then decide what type of USB headset Should I buy?

Well as you may or may not know, Polycom vvx series in most models, can accept 4 , yes 4 different types of headset.

They are…

  1. Wired USB headsets
  2. Standard square plug type wired headsets
  3. Wireless DECT headsets
  4. and Bluetooth headsets

So as you can see, Polycom have provided multiple ways of connecting a headset to your VVX 601 IP Phone.

But we want to talk about USB headsets and more importantly:

How do you choose the best USB headset and what, if any, are the pros and cons, of using a USB wired headset?

The most important thing to consider when choosing a suitable USB wired headset for your Polycom VVX 601 is quality and as you probably are aware quality comes at a price or does it ?

The new SC range from Sennheiser have developed a really high quality and well built series of USB wired headsets with the added advantage of they won’t break the bank and compared with alternative wired headsets which have a standard square type of plug on , you could argue they offer better value for money.

Sennheiser are renowned for their quality when it comes to sound, build and noise cancelling. they seem to have packed all 3 into the new SC range.

There aren’t many cons where USB of this quality is concerned and there are far more pros, the main ones we have already covered above, The other main advantage of using a USB headset for your Polycom vvx 601 IP Phone is that they are all “plug and play” technology which basically means you plug them in, Sennheiser automatically downloads the drivers onto your device (PC, Computer, laptop etc..) and away you go!

Headsets4business have a dedicated page showing all types of compatible wired and wireless headsets for the VVX 601 IP Phone Which includes USB headsets

Have a look at the main Polycom VVX 601 IP Phone page now here   


sennheiser usb c headsets

USB C Headsets – How USB Type C is impacting the headset market.

USB C Headsets – The cross over between Business & Leisure has started

It seems like we were never going to see a change in USB type-A, you know that popular and very chunky robust USB jack plug which seemed to fit nearly every PC, Laptop, Printer etc.
But then seemingly out of know where, USB C suddenly started to make tracks into pretty much all devices but especially small peripherals like smart phones and now, it’s moved on to headsets, USB C headsets that is!

Ok so before we start, the big question:

Why is USB Type-C becoming the new “normal” in USB?

usb type c

Basically, the previous USB Type-A & Type-B (the other chunky one) have had to work by being “backwards compatible” with the use of multiple adapters with different ends. You probably have a box full in the office or at home. I know I have.

Whereas Type-C is intended to replace both and is designed to be small enough to not require any adapters. The intention being, it will completely replace all other existing  USB plus it’s a lot smaller, sleeker & mobile phone designers get given more space to play with.

Note* Geek warning! – Don’t confuse USB “standards” like USB 2.0 etc with USB “types”, the standard represents its speed and ability to transfer data where as the type refers to the shape and size of plug at the end.

Ok back to USB headsets…..

So what’s the impact on the existing USB headset market?

Well, like all innovation, Savvy headset manufacturers have already launched USB headsets with the C type connector because they know its going to fit “everything” if not right now, it will in a matter of months if not a year or so.

Take Sennheiser, they seem to have stolen a march on their competitors.

They have introduced the Sennheiser SC100 range and all are USB-C headsets

sennheiser sc 165 usb c headset

They’ve covered all the bases here for anyone needing connection to PC, Laptop or mobile. These noise cancelling headsets can be supplied with either standard USB type A, the new C-Type USB, and 3.5 mm jack pin.

All variants are available as a monaural or binaural (that’s one ear or two for the plain speakers amongst us)

Note* did you know that most of the new smartphones will shortly be being made without the 3.5mm round pin headset/headphone port and being replaced with…you guessed it, a USB-C

USB headsets cross over into Business and leisure

sennheiser sc 100 fold up usb c headsets

The SC100’s clever design enables this range to cross over into the leisure market. A discreet fold away boom arm transforms the headset into a great looking set of headphones. The superb rich Sennheiser sound makes them great for listening to music when not being used for business. They also have a fold flat ear cup design which makes them easily portable.

The new Sennheiser usb c headsets come in several flavours and come in at a very competitive price.

See all 6 Sennheiser SC100 seris usb c headset here

To find out more about USB C headsets, the Sennheiser SC100 or any other headset questions you may have you can contact the team at Headsets4Business on 0161 830 6818 or email sales@headsets4business.co.uk

P.S. if you really want to know more about usb c then have a look at Trusted Reviews.com:

USB-C: Everything you need to know


Best selling wireless headsets

Official – The top selling wireless headsets are…

Believe it or not BUT, it’s not easy working out the best selling wireless headsets!

I hear you ask, well it all depends on what you want it to do (and your budget as wireless come at a price) Mainly due to the fact that the technology used in them is state of the art, oh yeh and no wires obviously!

But if you were to “corner me” and ask – which is the best wireless headset ?
based on:
1. Quality – Build & Sound that is!
2. Value for money
3. Over all connection technology
4. Been there and proved itself in the field


these 4 are The best sellers! – if you have ever thought of moving up to wireless then these wont let you down!

1.Sennheiser DW Office

    Sennheiser DW Office wireless headset

Our best selling wireless headset over all (that’s official), Sennheiser sound and noise cancelling quality at its best. This headset never fails to impress and from £166 + VAT.

View it online

2. The New JPL Element X500
JPL Element X500 wireless headset
This has to be in the value for money corner, at £130 + VAT for a desk phone only version, it’s our best priced professional wireless for those who are looking after the dosh

View it online

3. Sennheiser SDW 5016
Sennheiser SDW 5016 Wireless headset
Now this is purely for those who want a wireless to connect to everything: AT THE SAME TIME!
Desk Phone – Mobile Phone – PC Computer – even a Speakerphone £242 + VAT

View it online

4. Plantronics CS540
Plantronics CS540
Its been around for a while and there’s good reason for that, it does what it says on the tin! Always popular with the ladies as its light weight and great for all day use. £167 + VAT

View it online

So there you have it folks, our best selling wireless with something for every one (we hope!)
PS If you would like a free no obligation headset trial on any of the above headsets, then you can organize it yourself super quick here
Have a question? – leave it in the comments below or call us on 0800 644 0424 or 0161 830 6818
Darren Page
Headsets4business Ltd UK
contact centres: what a waist of money

Contact Centres: What a waste of money!

Here at headsets4Business, we love contact centres, we have loads of fantastic customers from this sector. As regular buyers of headsets, they are the lifeblood of our business and core to the ongoing success of our company……

Savvy contact centres that use Headsets4Business to supply their headsets are in the know! They get great headsets and they also save money!

Other contact centres using an age old common brand (you know the one we mean) continue to buy what they’ve always bought! They probably aren’t aware of just how much money they are wasting by not looking at alternative headset brands. Taking a free trial of one of our Streamline Pro series or Sennheiser headsets is the easiest way to choose a new headset brand, and to save money too.

We have a great range of wired headsets which are compatible with all desktop phones or for direct connection to your PC’s or Laptops by USB.

Or if you don’t want wires, we offer a high tech range of robust wireless headsets, again capable of connecting to any device you have in your contact centre.

We know everything there is to know about headsets but that’s not enough. Equally as important is our understanding of your industry. We understand contact centres, we appreciate your pressures, the SLA’s and the day to day priorities of busy contact centre professionals.

The way we serve you is geared around this understanding. You can contact us by multiple methods whichever suits you best. There will be someone here to take your call, reply to your email or respond to your live chat request. If there’s a problem it’s sorted out quickly with no fuss and with your absolute minimum involvement, allowing you to get on with your job.

There are lots of other benefits in choosing H4B Ltd as supplier, you can read about them here.


Is it time for a change?
Is it time to stop wasting money?

You can set up your free no obligation headset trial here https://www.headsets4business.co.uk/free-headset-trial/

If you want tough, resilient headsets that give crystal clear speech, and you’d like to make some savings as well, please get in touch……..0800 644 0424

Don’t be a money wasting Contact Centre!

best polycom vvx headsets

Best headsets for Polycom VVX IP Phones

Without doubt the most successful brand of IP phone has to be the Polycom VVX series. Polycom have created an extremely well made series of IP phones. And with any new and successful IP phone, smart businesses will be looking to find the best headset for Polycom VVX phones.

So the big question is:
Which are the best headsets for Polycom VVX

OK, so before we get into wired and wireless options of professional & compatible headsets , let’s look at the benefits of what Polycom have achieved when connecting a headset to VVX models.

One of the biggest advantages has to be the “plug and play” simplicity across all the Polycom range when plugging in a wired headset. All Polycom VVX IP phones take a standard RJ 11 square standard headset plug. This makes life really easy as you just plug it in and away you go.

Unlike many other IP phones out there where you have to program the phone to accept the headset in order for it to work so a big tick for Polycom for making it such a simple process .

Top Tip*
When I said a standard RJ11 square type headset plug, I am still referring to a unique type of lead that will only work on certain types of phone (basically, its not the plug, it’s the wiring configuration in the lead)

OK let’s look at:

The top 3 best wired headsets for Polycom VVX series (all models)

The following headsets have been chosen as they have become the best- selling wired headsets for every single model of Polycom IP phones (not just VVX but every series). We let our customers tell us what’s the best!

OK, we have chosen a budget, a mid-range and a higher end VVX compatible headset so it covers pretty much, something for everybody looking for a professional wired noise cancelling headset for their Polycom desk phone.

  1. The Streamline Pro VX series -from £79+VAT
    Streamline ProVX-M professional telephone headset

This is a mid-range wired headset which is very popular in call centre and other noisy environments as it has a superior noise cancelling microphone on the boom. (PS all our headsets a noise cancelling but the Pro VX is at the top of range when it comes to filtering out peripheral noise)

It’s available in both 1 ear & 2 ear versions and has a quick disconnect lead so you can simply add any bottom lead that you require if you decide to change your phone in the future. But VVX models all take the same standard lead. The price includes a free bottom lead worth £15 & a 2 year warranty and free next working day delivery.

  1. The Streamline Pro V – from £59+VAT
    Streamline ProV 1 ear headset with headset cable

The next cab off the rank is the Streamline ProV which is our budget starter headset but make no mistake this is a professional , noise cancelling and again, a very capable headset which can be used in any environment.

This also comes with a free bottom lead quick worth £15 & quick disconnect plug and a 12 month warranty.


  1. The Sennheiser SC630 / SC660 – From £120 + VAT

And finally our third choice and best seller has to be the Sennheiser SC 630 and SC 660. For those looking for an absolute top notch “all singing all dancing” high quality piece of kit then the Sennheiser SC630 SC660 is definitely worth considering. Anyone familiar with the Sennheiser brand will know that they are famous for music production microphones used in film and the music industry so there headsets matchup to their impeccable stable of music production microphones etc

All of the above headsets that were recommended are suitable for any environment, noisy Or otherwise & are more than capable of putting up with the rigours of every day working life and guaranteed 100% compatible with every model of Polycom VVX IP telephone.

Best Wireless Headsets For Polycom VVX IP phones

OK, so if wired isn’t your thing and you’re looking for something a little less connected to your desk then why not push the boat out and opt for a wireless headset solution then these 3 wireless headsets will happily work with all the VVX models.

Like the wired headsets above we have chosen these because they have been proven in the field to be of high quality noise cancelling ability, all come with a 2 year warranty & 100% compatible guaranteed with all Polycom VVX phone models.

1. The Sennheiser DW office from £166+VAT
sennheiser dw office headset

DW office is our best-selling wireless headset for Polycom IP phones regardless of the model or series because they offer the “best in class” noise cancelling, Omni Directional microphones ensuring that all exterior noise is filtered out so the caller only hears the person wearing the headset.

Our customers tell us that the DW office is without doubt one of the clearest sounding headsets available. It’s only downside that we can think of is it is only available as a one ear version.

Note* (chance to save some more money here…£40 quid actually!)
For a limited period both Sennheiser DW Office and DW Pro wireless headsets (see next headset below) are available with a free EHS or “electronic hook switch” which will enable you to remotely answer a call from your headset while you are away from your desk. Sennheiser have created a simple plug and play EHS lead compatible with every Polycom VVX phone and it will save you £40 plus VAT –

Staying with Sennheiser because they make such good products and are always “cutting edge” when it comes to technology and the latest processes to ensure you get a precise & clear sounding telephone call without the hiss and buzz often associated by other cheaper wireless headsets. (you get what you pay for folks..)

2. The Sennheiser DW Pro 1 and Pro 2 from £195 + VAT
Sennheiser DW Pro1 and Pro2 Wireless Headset 

As you may have guessed, the DW Pro 1 and Pro 2 are available as both one ear and 2 ear versions or “monaural and binaural” if you want to get technical.

These headsets are very similar to the DW Office and the same industry standard noise cancelling that you would expect from a manufacturer like Sennheiser, the only main difference apart from having a 2 year option is the design which comes down to the individual and what they prefer and that my friend is……obviously up to you!

And finally, last but definitely not least is a different brand, yes! – I kid you not!

3. The Jabra 920 wireless headset £168 +VAT

For the last recommended wireless headset for all Polycom VVX models we’ve chosen the Jabra 920 which like the Sennheiser models above include excellent noise cancelling 2 year warranty and also EHS compatible like both Sennheiser models and very simple to set up on your Polycom VVX IP phone.

The Jabra 920 is available as one ear and 2 ear BUT Jabra don’t have the fantastic free EHS lead worth £40+ VAT that sennheiser have so if Jabra is your thing then you would need to buy the EHS lead seperately.


*Top tip (of the money saving kind…)

Free No Obligation Headset Trials – Or…. Try Before You Buy!

If you’re looking to purchase 4 or more headsets (wired or wireless ) then why not take advantage of our free absolutely no obligation headset trial it’s easy to set up in most cases you can have your wireless headset to try 4 week the next working day delivered by secure courier. our customers tell us its the best way to ensure you get the headset that is the right fit for you!

More information on free trials here – set up your free trial today!

Volume Discount (buy more, save more…)

Headsets4business offer a generous volume discount on 4 or more headsets (wired and wireless) and the quickest way the find out your discount is simply too add 4 or more to your basket and go to the checkout where you will see your new lower price. + free delivery obviously (by secure courier, based on a next working day) If you require more than 20 heeadsets then please call us on 0800 644 0424 or 0161 830 6818 Mon-Fri 9-5pm

Now like most people if you’re just trying to get information on the best products I’m sure you will probably have even more questions.

As you can imagine we get asked the same questions day in day out so why not visit our FAQ page here but don’t worry if you can’t find your answer. Just contact us here.

If you need to find more information from Polycom – visit the official Polycom VVX website here


Sennheiser SDW 5000 Review – SDW 5015 & SDW 5016

Sennheiser SDW 5000 Review 

Finally, it’s time for the new Sennheiser SDW 5000 review. Those clever people at Sennheiser have released their latest flagship wireless headset. The Sennheiser SDW5000 wireless range is now the new high-tech kid on the block. Currently, it comes as one ear only and in 2 variants: SDW 5016 & SDW 5015

UPDATED: Video Review July 2018

What will the Sennheiser SDW series work on?

The Sennheiser SDW 5016  – works on PC, Desk & Mobile and the Sennheiser SDW 5015 – works on PC & Desk phone only (but it is upgradable – see further down the page)

Sennhesier SDW 516 wireless headset from the Sennheiser SDW 5000 review
















The Sennheiser SDW 5016 wireless headset? – buy it here!

Note* there are more variants to come in the near future so we will keep you in the loop, as they become available. 

So let’s look at the main contender which is the SDW5016 (see image above)

Sennheiser is working on the reliable basis that modern workers now have three things on their desk: 

a PC  

a Desk Phone 

and definitely…. a mobile or smartphone.  

This variation will happily work on all three at the same time and some…… 

Sennheiser SDW 515 & SDW 516 connects to PC, desk phones and mobile smart phones







Like most wireless headset manufacturers Sennheiser is starting to listen to their customers on what they actually want, rather than what Sennheiser think they need.  

Sennheiser SDW 5000 Review part 2

Why would you buy a Sennheiser SDW 5016 or SDW 5015?

A classic example of that is something as simple as a busy light on the headset to show your colleagues around you that you are on a call. which is now standard on both SDW 5015 and SDW 5016 versions.  if its “red” your busy and “blue, your not!

Busy light on the Sennheiser SDW 5000 wireless headset










What wearer positions are on offer?

Like most other high-end wireless headsets Sennheiser have covered all three main wearer positions so you get a headband a neckband and over the ear, ear hook which covers just about every personal wearing preference. 

sennhesier SDW 5000 range wireless headset has 3 wearer positions















What else is new that’s actually useful?

Okay so far so good. So let’s get into the nitty-gritty of genuine benefits to the user. Sennheiser realises that hot desking is becoming more and more common in normal working environments and have addressed this with a very clever and smart base station. The first is the ability to use any of the SDW 5000 range of headsets on any base station for desk sharing and conferencing. 

You just simply place any headset on a base and it will pair in seconds! 

This also allows a very flexible approach for training people while using these headsets as you can mix and match the type of headset whilst training someone from a single base. 

Sennheiser SDW 5000 review - range base station
















Can it be used with any other useful Sennheiser product?

Talking of conferencing, Sennheiser has also realised that there has been a huge increase in people using their mobile phones for conferencing and have provided the added ability to connect the Sennheiser SP 20 speakerphone to plug directly into the new base station. This allows any user to quickly use the whole system as a conferencing solution. 

Softphone flexibility at your fingertips!

Both variations SDW 5015 and SDW 5016 are Skype for business optimised and certified. Again as Sennheiser have seen the increase in Skype for business use in all manners of working environments 

The Sennheiser SDW 5000 range is UC optimised for the main softphone applications such as Avaya, Cisco & Polycom etc ensuring that all softphone applications are well covered and offering the usual high standard of sound quality that Sennheiser is so famous for. 

What’s the call quality like?

Let’s now look at voice quality in the SDW 5000 range. As already mentioned Sennheiser is the sound quality specialists when it comes to headsets with their main background firmly entrenched in high-end music production,  so you would expect a very clear and crisp sound quality in any conversation and that is exactly what you get. 

Sennheiser has placed two very clever microphones on the end of the boom. This provides best in class noise cancellation again as you would expect from Sennheiser and own voice detection where only your voice is amplified and all other exterior voices of noise interruption are filtered out at a much higher level than you would be considered normal. 

Security has been taken to an all new level!

One other area that Sennheiser is very eager to advertise is security. It seems these days that every other day there is a breach of security or interception of peoples conversations from various sources. 

Both Sennheiser SDW 5015 and SDW 5016 variants have 128 military encryption built-in so all conversations are encrypted and cannot be intercepted. As far as we know this is a first in wireless headset technology and I’m sure, a welcome addition due to the very sensitive nature of certain conversations. 

Do you need a degree to set it up and change settings?

And finally, Sennheiser has been very keen to make all settings as simple as possible and have now applied a very simple to use cloud-based application (Pro-Manager) where you can change any personal settings very quickly. We may be getting used to cloud-based applications but again it seems Sennheiser are ahead of the race when it comes to creating a high-end, very simple to use a  quality wireless headset. 

Upgrading and future proofing comes as standard

Sennheiser are fully aware that everyone’s business requirements & headset requirements change on a regular basis which is why they have provided two variants as already mentioned the 5015 which provides PC and desk phone use only, unlike the 516 which works on pic, desk and mobile but the SDW 5015 still has the ability to be upgraded via a Bluetooth mini USB dongle which simply slots into the side of the base station and provides instant mobile or smart phone use. 

Sennheiser SDW 5000 Review part 3

So who are Sennheiser aiming the SDW 5000 range at? 

Not surprisingly high-end wireless headset with triple connectivity come at a high-end price. However, Sennheiser realises that flexibility in the workplace is going to be worth the initial investment as this is likely to help with productivity in the long run and simply swapping between devices at the touch of a button is surely going to have an appeal. 

Top 5 questions we get asked about the SDW range 

Is it EHS compatible?
Absolutely, like all Sennheiser wireless headsets, if you require remote answering while away from your desk & you have an EHS compatible phone then yes!
Ps if you don’t you can also use a lifter to do the same job.

How long is the warranty?
It’s 2 years on a repair or replace basis 

Will the SDW 5016 or SDW 5015 be compatible with my phone, PC and desk phone?
Yes in 95% of cases, it’s just plug n play. 

How does the sennhesier SDW 5016 connect to my mobile?

Can I return the headset if I’m not happy with it?
Absolutely, we have a 30 day “no quibble” returns policy. Just return it in a resaleable condition and with all accessories/original packaging and we will happily refund your money or find you an alternative product – the choice is yours!


Sennheiser SDW 5000 “How to” videos (links open Youtube videos)

How to make conference calls on the Sennheiser SDW 5015 & SDW 5016

How to transfer calls on the Sennheiser SDW 5000 wireless headset

How to handle calls on the SDW 5015 & SDW 5016

How to accept and reject incoming calls
as well as manage multiple calls.

How to connect different devices on the Sennheiser SDW 5015 & SDW 5016

How to assemble the headband on the Sennheiser SDW 500 range


Show me the products!

Intereseted in the Sennheiser SDW 5015 wireless headset? – buy it here!

The Sennheiser SDW 5016 wireless headset? – buy it here!

The Health Benefits of Wireless Headsets

For a lot of people who work in offices, it’s not unusual to suffer from constant aches and pains. Issues with the neck, shoulders and back are extremely common, with some problems leading to more serious and chronic health conditions in the long term.

Luckily, a lot of these frustrating health hazards can be easily resolved by making the switch to wireless headsets. It’s an easy and efficient way to improve the wellbeing of your employees (and yourself!).

If you’re looking to purchase wireless headsets for your workplace, here are just some of the health benefits they provide to you.

Wireless Headsets Help to Reduce Bad Posture

One of the main complaints from people working in jobs that require them to use telephones regularly throughout the day, is the negative effect that it has on their posture.

Most traditional telephones are not ergonomically designed. This means that a lot of people tend to slant whilst holding the phone up to their ear for a prolonged period of time, or put strain on their body by cradling it between the neck and ears. Not only can this lead to temporary back and neck pain, it also encourages people to adopt a poor posture – something that can lead to chronic neck and back issues later on.

Wireless headsets help to stop this from happening. Being hands free, they allow the user to remain sitting up straight whilst talking.

Wireless Headsets Encourage People to Move Around More Often

Office jobs require employees to sit down for prolonged periods of time, something that has been said to be bad for their health and wellbeing in the long run.

Whilst sitting down is an unavoidable part of the job when working from a desk, you can encourage your staff to move around more often through the introduction of wireless headsets.

By giving them the option to move around whilst still remaining connected on the call, employees are less likely to suffer from any serious health risks.

Wireless Headsets Help With Noise Reduction in the Workplace

Most workplaces are noisy. This is definitely true for offices, especially those that have lots of people working in a small space. It can be a nightmare when everyone is attempting to use the phone at the same time – both hearing and making yourself heard can be difficult.

However, noisy workplaces can also be bad for the health. Loud noises can have a damaging effect to the hearing of employees over the long term. This is one of the main reasons for why most wireless headsets include noise reduction technology.

They help to isolate the user from background noise, allowing them to adjust the volume to a safe level that is comfortable and healthy for the ears.

Wireless Headsets Reduce Some of the Stress on Your Employees

Along with the physical health benefits mentioned above, wireless headsets have also been praised for the way that they can reduce stress for office and call centre workers. This is because they make people a lot more productive.

Stress can have a detrimental effect on your health and your body. For a lot people, stress at work is caused through not having too much work and not enough time to complete it. This is something that wireless headsets can help to reduce!

They allow you to get on with other work whilst speaking on the phone, thus allowing you to reduce your workload and therefore eliminate added stress. Their ergonomic design also means they can be worn without any hassle.



Looking to make the leap from traditional telephones to wireless headsets? Check out our products online, or please feel free to give us a call to discuss your options.