How to set up Polycom VVX Phone electronic hook switch for Sennheiser EPOS wireless headsets?

 

Setting up a Polycom VVX phone electronic hook switch or “EHS” lead for EPOS / Sennheiser wireless headsets is super easy

Most Polycom VVX models are EHS or “electronic hook switch” compatible. Put simply and without using the “headset techno jargon”

It simply allows you to remotely answer any phone call, via your EPOS Sennheiser wireless headset, when you are away from your desk.

Here is a list of Polycom VVX phones which are EHS compatible with wireless headsets
Polycom VVX 1500 Polycom VVX 500 Polycom VVX 600 Polycom VVX 400 Polycom VVX 410
Polycom VVX 310 Polycom VVX 300 Polycom VVX 101 Polycom VVX 201 Polycom VVX 411
Polycom VVX 301 Polycom VVX 401 Polycom VVX 501 Polycom VVX 601 Polycom VVX 311
Polycom VVX 611 Polycom VVX D60 Polycom VVX 501 HD Polycom VVX 150
Polycom VVX 250 Polycom VVX 350 Polycom VVX 450

So..let’s set up Polycom VVX Phone electronic hook switch

What will you need?
1. An EPOS / Sennheiser wireless headset (we love the DW Office and SDW wireless but its up to you obviously)
2. The correct EPOS Sennheiser EHS lead/cable which is the CEHS-PO 01
CEHS-PO 01 electronic hook switch for polycom vvx ip phones
By the way….With this CEHS-PO 01 lead you can:

  • Answer and end calls
  • Ring tone in headset
  • Mute Control from headset
  • Converts Polycom EHS commandos into DHSG standard used in Secom wireless products

Before we start you are going to have need the correct settings for your EPOS / sennheiser wireless headset which are found on the back/underneath of the base station or charger station

Underneath it looks like this (or similar)

epos sennheiser wireless settings

The Dip switch (that’s the long row of tiny white switches) MUST be set to number 1 switch to the down position (tip* use the end of  pen to do this) – all the rest should be in the up position.

The ABC switch set to A (hey there is only 3 to choose from so you wont mess it up)

Polycom VVX Phone EHS settings are found using the phones actual display

  1. Access the main menu and choose “Settings” see below (it has a COG icon in Orange)

choose settings on vvx phone

2. Select “Basic” (its the first one on the list)

choose basic in settings

3. Select “Preferences”

choose preferences

4. Select “headset”

choose headset

5. Choose “Headset memory” and ensure its “Enabled”

6. Click the back button (bottom right) to take you back one step (move to step 7)

choose memory

 

7. Select “Hookswitch mode” (middle one)

choose hookswitch mode

8. And finally select EPOS / Sennheiser

choose sennheiser

So how easy was that to set up Polycom VVX Phone electronic hook switch? Really easy hey!

>>>>>>>>>> Need advice on any EHS or wireless headset related issues, cant find what you are looking for – call us UK/IRE (only) Mon-Friday 9-5 on 0161 830 6818

Headsets4business have a dedicated page showing all types of compatible wired and wireless headsets for the Polycom VVX Phones

Have a look at the official EPOS/Sennheiser website on this subject here

 

How to connect a headset to a phone with no headset port

How to connect a headset to a phone with no headset port?

How to connect a headset to a phone with no headset port – jack?

In this modern age of High Tec telephony, IP phones, SIP phones etc, it may surprise you that at headsets4business we are still asked on a regular basis:

How do I connect a headset to my phone if it doesn’t have a headset jack?
Basically somewhere to plug the headset into if there is no dedicated jack or port.

how to connect a headset to a phone with no headset port

The common myth out there is you simply cannot connect a headset to a phone like that BUT this is complete rubbish, it may be a great way for some unscrupulous telecoms suppliers to get them to upgrade to a more modern phone, I don’t know?

So why would the phone manufacturers make a phone that doesn’t accept a headset?

Well on the commercial side of things, AKA Business Phones what tends to happen is they will bring out a range of phones from bog standard basic often used for a hotel lobby or in a hardly used room through to high end “all singing all dancing” top of the range for CEO’s etc

So…it’s probably no surprise that the cheaper end are often snapped up by employers thinking they can put them anywhere and will work the same.

And yes they will, up to a point. Until someone wants to connect a headset. So there you have it

Lets get back to the How rather than the Why?

How do I connect a wired headset to a phone with no headset jack/port?

  1. Simply unplug the curly cord (the one that has the receiver on the end) from its socket under or at the back of the phone and place the receiver & cord on the desk (you will still need it, even though its just been disconnected)
  2. Plug your wired headset into the same socket that the curly cord was plugged into
  3. Now place the receiver back on the phone
    (Why do this? Because the button on the phone that the receiver sits on needs to be held down to connect/answer a call)
  4. Ok so you have 2 things: your receiver sat back on the phone as normal (but not plugged into anything & your headset plugged in to the same jack)
  5. To answer any incoming call while wearing the headset, once the phone rings: lift the receiver as you would normally BUT put it down on the desk at the side.
  6. This will depress the button on the phone & connect the call to your headset
  7. To make a call while wearing the headset, lift the receiver off the phone and as the headset is now acting as the receiver, you will hear the dial tone, dial as normal and replace the receiver back down once you have finished

OK if that doesn’t make sense, David Whitehead from Headsets4business has made you a quick instructional video on how to just that:

This video is also available now on You Tube here

So after all that you may now need a headset after all for that new phone with no headset jack right?

Quickest way is our main wired headset department, every headset comes with the correct bottom lead required to connect to your phone (with or without a headset jack/port)

or if you prefer wireless headset then go here

FAQ’s on this subject:

  1. My wired headset has a USB jack on the end but wont fit in the square type plug, what do I do?
    Answer: If your wired headset has a QD or quick dissconnect plug half way down the wire then you can simply disconnect it and get an RJ45 bottom cable/lead with a square plug from us. If it doesnt then you will need to purchase a headset that does.
    Top tip* always choose a Quick Disconnect type connection headset if possible, that way if you ever change the phone, you only need to change the bottom lead and NOT the whole headset!
  2. Which headset is better, wired or wireless?
    Answer: completely depends on your requirements. For instance if you are always away from your desk then wireless, if not then wired will suit your needs just as well & its usually cheaper!
  3. Can I just swap out my phone for a model that has a dedicated headset jack?
    Answer: Absolutely, just ensure that the headset bottom lead or cable is the correct one for your new phone. You can have a square type jack/plug but it may be configured differently – use the headset finder here to ensure you have the correct lead.

Got a question on connecting a headset to a phone? – call us on 0800 644 0424 Mon-Fri 9am-5pm

poly losing market share?

Why has Plantronics (Poly) market share started to crumble?

Plantronics as you may or may not know were recently bought out by Polycom, famous for their VVX IP desk phones, conferencing technology & unified communications platforms.

In the headset industry, Plantronics for the last 25 years have held the Top spot and market share worldwide for business headsets

….until now!

Plantronics may have been bought out by Polycom but as a brand their market share in our view & our personal opinion has started to wane.

So…

Why have Plantronics started to lose so much market traction?

The obvious answer would be increased competition from other manufacturers especially the likes of Jabra, Sennheiser / EPOS & Streamline headsets who in our opinion often offer a much higher quality product or at a minimum, an equivalent product with better features and more importantly, increased benefits to the end consumer, namely you!

Plantronics have always dominated the contact centre space but again increased competition, has over the last 5 years been eating away at their dominance in that sector . Many of the Contact centres And I T managers have now realised that there are alternative products which offer far greater build quality, something which is paramount in a contact centre environment due to the very nature and rugged way headsets are often handled by agents.

And the new products are also highly price competitive compared with Plantronics.

The two single biggest problems that any Call centre or IT manager looking after a contact centre will tell you are:

  1. Noise cancelling for the person calling in (I’m sure we’ve all heard what other agents are talking about when you call a large call centre rather than the agent themselves
  2. Secondly due to the sheer peripheral noise that surrounds any contact centre agent it makes it very difficult for them to concentrate on a call.

In our experience these 2 major problems have only been partially answered, mainly the first one of better noise cancelling in the microphone of the headset wearer which basically filters out ( or should do) The noise of other agents in the call centre for the people calling in.

You could argue that this is more important as there is nothing worse than trying to listen to a contact centre agent but the constant noise surrounding them doesn’t help a conversation flow .

At Headsets 4 business we know after talking to hundreds of contact centre & IT managers that keeping their agents productive and happy goes a long way to ensuring they not only stay in the job as it’s considered a very transient type of employment in some cases.

But providing them with quality headsets that help reduce peripheral noise around them & protecting them from their own environment will also go a long way 2 ensuring they can concentrate on our calls when we ring in to that call centre.

In our opinion Plantronics or Poly products have failed to cover both these major issues, especially with wired headsets , Whereas the New Streamline ProV-XL ultra-noise cancelling headset will help to reduce both these issues and is price competitive against Plantronics equivalent contact centre models.

The all new Ultra Noise Cancelling ProV-XL

ProV-XL cisco jabber compatible headset

 

The feedback has been super positive, from contact centre and IT managers & the agents who are wearing them (often all day) and the ultra-noise cancelling microphone makes light work of cancelling out any peripheral noise for the caller – job done

The Streamline ProV-XL wired contact centre headset has increased the size, shape and design of the ear cushions In such a way that it helps to reduce noise for the wearer. Arguably a first in headset technology.

On the wireless side of things, no manufacturer not Plantronics not Jabra, in fact, nobody comes close to the sheer build quality, noise cancellation and longevity of Sennheiser / EPOS wireless headsets. As more and more large scale contact centres & large office environments move over to a UC softphone base we are seeing an upsurge in enquiries for wireless headsets and every time without fail we recommend Sennheiser / EPOS.

The Sennheiser / EPOS DW Pro1 Wireless

Sennheiser / EPOS DW Pro single ear wireless headset

Sennheiser / EPOS have proved themselves time and time again in the field, as a company they are consistently tweaking and improving not only their noise cancelling technology but also the ability to connect to multiple devices across multiple platforms at the same time.

When we have surveyed contact centre and IT managers about their use of Plantronics products alike, it’s very rare they say:

“we use them because they are the best”

rather we use them because….”well we have always done”

So basically it’s become a learned behaviour or a culture in some contact centres to only use Plantronics or Poly headsets.

To finish off then, I’m sure if we asked the question:

if we could provide you with a wired and or wireless headset with better noise cancelling in the microphone and better reduction of peripheral noise for the wearer,

Would that be of interest to you?

They typically you would say yes.

if that’s you, then why not take advantage of a free no obligation trial of the Streamline ProV-XL or the selected group of Sennheiser / EPOS wireless products we recommend. It’s the simplest & quickest way to ensure you get the right headset for the right job.

Interested?
Click here now to set up your free trial

Have a question that needs answering? – call us on 0800 644 0424 Mon-Fri 9am-5pm

Previous Post:
Has Plantronics completely lost the plot?

looking for noise cancelling headsets that do the job?

Sennheiser / EPOS’s best headsets for Polycom VVX 601

Sennheiser / EPOS’s best headsets for Polycom VVX 601 & VVX 600

If you are a fan of Sennheiser / EPOS (and at H4B we are) and the proud owner/user of a VVX 601 or VVX 600 then you are probably wondering what Sennheiser / EPOS’s best headsets for Polycom VVX 601 & VVX 600 are? The Polycom VVX 601 and VVX 600 IP desk phones are the jewel in Polycom’s Crown. And for any high end IP desk phone then a surely a fully compatible and quality headset presumably will be required?

P.S. Polycom are now called “Poly” anyway, moving on…

Sennheiser / EPOS have long been the choice due to 3 very important things

  1. Sound quality
  2. Build quality
  3. Sennheiser / EPOS’s ability to produce phenomenal noise cancelling technology

The wired & wireless headset choices below consist of 4 different types of connection to any Polycom VVX 600 or VVX 601 IP Phone: Again Polycom have given these 2 models the ability to connect pretty much any headset to it.

They are:

  • Standard wired (which is still the most popular choice)
  • Standard wired USB ( lesser used on desk phones until recently but gaining traction now)
  • DECT wireless (DECT is the technology used in a cordless phones in the home, so great coverage, this also makes up the most popular wireless headset connection for this mode
  • Bluetooth connection. Very few of Polycom VVX models have true Bluetooth connectivity.

best headsets for Polycom VVX 601 – Standard Wired Headsets

Sennheiser / EPOS SC 630 & 660

Sennheiser / EPOS SC 630 Snom Compatible Headset

What do we think about the DW Office for use on VVX 600 & VVX 601?
If you are looking for an extremely high quality and high end wired headsets then don’t ignore the SC 630, its been specifically designed for heavy all day use, especially in call centres. with Sennheiser / EPOS you may pay a higher price what get it back in product shelf life.

Standard wired USB headsets

Sennheiser / EPOS SC 130/ 160 USB

 

sennheiser sc 130 usb noise cancelling headset

 

  • Looks as good in the office as on the daily commute With sleek contemporary design and bendable boom arm that folds discreetly into the headband
  • Sennheiser / EPOS HD stereo* sound For calls or listening to music while working
  • Flexible device connectivity With options of 3.5 mm jack**, USB-A or USB-C
  • Price from £34.00 – see it here

 

Wireless DECT Headsets

DW Office

 

  • Unique Premium Design – Crafted for comfort
  • High Comfort Wearing Styles – Choose between ear hook and headband wearing style
  • Sennheiser / EPOS HD Voice Clarity – Wideband sound for a more natural experience
  • Comes in different models: standard desk phone only, desk & PC (via USB) & UC (via USB) only
  • Price from £166 – see it here

What do we think about the DW Office for use on VVX 600 & VVX 601?
As we said right at the beginning all this article this is our best selling wireless headset not just for the VVX 601 but for the whole of the Polycom VVX IP Phone models – enough said!

best headsets for Polycom VVX 601 – Bluetooth Connection Headsets

The Presence UC (also ML version available)

Sennheiser / EPOS Prescence Headset

 

  • Unique SpeakFocus™ technology – 3 digital microphones ensures optimal speech clarity
  • WindSafe™ technology – reduces wind noise in outdoor situations for crystal clear communication
  • Plug and play compatibility with UC platforms for ease of use and leading performance
  • quality headset, wont break the bank and still offers good noise cancellation
  • Price £85.00 – see it here

What do we think about the Presence for use on Polycom VVX 601?
Ordinarily, we wouldn’t recommend this kind of smaller over the ear type Bluetooth as they are more akin to mobile phones, however this Sennheiser / EPOS Presence is a very high quality piece of kit, its been around for a while which proves itself as a product.

Sennheiser / EPOS MB Pro

Sennheiser / EPOS MB Pro 1 wireless headset on base station & charger

 

  • Flexible and mobile solution – MB Pro is designed to provide the business professionals the flexibility and mobility to communicate in the offices and on the move.
  • Intuitive answer/end feature – by placing the headset on/off the charger stand – the user is able to answer and end a call directly without further call management.

What do we think about the MB Pro 1&2 for use on Polycom VVX 600/601?
Its the next stage up from a Presence really, lightweight, really simple to set up and really easy to use plus comes in single or double ear, looks and feels like a standard sized headset (because it is, just happens to be bluetooth connection)

In summary

Now that we have shown you the best selling headsets from Sennheiser / EPOS and the different connection types, what do you think are Sennheiser / EPOS’s best headsets for Polycom VX 601 & VVX 601?

 

  1. Headsets4business have a dedicated page showing all types of compatible wired and wireless headsets for the VVX 601 IP Phone Which includes USB headsets
    Have a look at the main Polycom VVX 601 IP Phone page now here  
  2. Need a Polycom VVX comparison chart for all VVX models?
  3. Have a question regarding Sennheiser / EPOS & Polycom VVX 601 / VVX 600 phones? – Contact us

 

Top 3 Sennheiser / EPOS Wireless USB headsets for Polycom VVX 411

Sennheiser / EPOS Wireless USB Headsets For Polycom VVX 411

Sennheiser / EPOS Wireless USB Headsets For Polycom VVX 411 IP Phones

Businesses who have followed us for a while @ headsets 4 business will probably know that we are massive fans of Sennheiser / EPOS wireless usb headsets, simply because they make, in our opinion the best wireless headsets in the world and there USB headsets for Polycom vvx 411 IP phones are no exception.

The following 3 Sennheiser / EPOS headsets are compatible with every VVX model of IP Phone but work especially well on the Polycom vvx 411 model via its USB port on the rear of the Phone .

 

Sennheiser / EPOS DW office wireless USB headset UC version

The first and our best selling model is the DW office UC version which connects via a USB Jack. This headset has proved itself so many times over the years and luckily for you and us Sennheiser / EPOS created something really special.

sennheiser dw office usb for polycom vvx 411

see the DW Office Product here

Sennheiser / EPOS DW pro series wireless USB headset

Like its predecessor the DW office the Sennheiser / EPOS DW Pro wireless headset – USB (UC Version) is also packed with Sennheiser / EPOS’s cutting edge technology and shines with it’s class leading noise cancelling ability and unrivalled build quality.

sennheiser dw pro wireless usb headset for polycom vvx 411 ip phone

see the DW Pro product here

Sennheiser / EPOS MB Pro USB wireless Bluetooth headsets

One of Sennheiser / EPOSs more recent additions to the wireless USB headset arena is the MB Pro series which uses a USB dongle (see image below) Rather than using dect technology. The dongle is basically a tiny USB Jack that simply slots into your Polycom vvx 411 IP phone and then the MB pro headset connects to the Phone via “Bluetooth” using the USB dongle.

sennheiser mb pro wireless usb headset for polycom vvx 411

see the MB Pro here

Sennheiser / EPOS MB Pro Connect via this bluetooth dongle

sennheiser mb pro bluetooth usb dongle

At the end of the day, like any decision it’s going to come down to a personal choice of what works for you and what fits in your working environment.

The 3 Sennheiser / EPOS USB headsets we have selected are the products we would reccommend for anyone looking for a compatible wireless USB headset for their Polycom VVX 411 IP phone. This is purely based on Sennheiser / EPOS’s ability to produce quality sound, extremely good build quality and offer the latest in noise cancelling microphone technology.

One caveat* With the MB Pro USB wireless Bluetooth headset, there is a difference with the distance you can leave your desk compared with the more common and more popular DECT versions like DW Pro and DW office already mentioned. In most cases though this shouldn’t matter if you are only going to be a short distance away from your Polycom VVX 411 IP Phone. According to Sennheiser / EPOS it’s around 35 metres for Bluetooth (MB Pro) whereas the DECT versions can do 55-135 metres.

Here is what Sennheiser / EPOS say:

“Walk and talk where you want with an extended wireless rang. Experience quality sound on the move as you roam around the office. Wireless freedom extends your working range so you’re always in contact with your phone. In a typical office building DW Office gives you a radius of up to 55 m and up to 180 m in line of sight”

Fancy a Free Headset Trial?

If you have any questions regarding any of these 3 products from Sennheiser / EPOS please feel free to contact us and remember we offer “free no obligation headset trials” if you are considering purchasing several headsets, its the best way to ensure you get the correct USB wireless headset for you.

See the rest of the official DW Office official page here
https://en-au.sennheiser.com/wireless-headset-office-hands-free-dect-dw

>>>>>>>>>>

Headsets4business have a dedicated page showing all types of compatible wired and wireless headsets for the VVX 411 IP Phone

Have a look at the main Polycom VVX 411 IP Phone page now here   

 

best wireless headsets for polycom vvx 411 vvx 410

The Best Wireless Headsets for Polycom VVX 411 & VVX 410 Phones

The Best Wireless Headsets for Polycom VVX 411 & VVX 410 Phones

Finding a suitable wireless (or cordless if you prefer)headsets for your Polycom VVX 411 VVX 410 IP phones can be a daunting task if you dont know what exactly you are looking for, often it’s a simple upgrade from a wired headset. Usually because they dont like being tied to their desk via the headset.

So here are a few simple questions you need to be asking yourself to ensure you get the right kind of cordless / wireless headset for your VVX 411 VVX 410 Phone.

The first thing is the space that you work in.

  1. Is it a particularly noisy environment?
    (as there is nothing worse than the caller hearing everything going on around you)
  2. Do you leave your desk often during your normal day?
    (if you have to manually check files rather than via your PC or MAC then wireless is a good idea)
  3. Do you receive multiple phone calls on a regular basis throughout the day?

Answer yes to any of the above questions then wireless is definitely the right choice.

Now let’s talk about the facts surrounding wireless headsets that you may or may not be aware of

Fact 1> Wireless headsets are NOT truly wireless

Lots of our customers think a wireless headset is 100% “completely wireless” when, the only wireless bit is the connection between the actual headset that you are wearing and the base station that the headset connects or “docks” to.

Everything else has wires from the base station (charger etc) into the back of your Polycom VVX 411 VVX 410 IP Phone. This includes the mains lead because the battery is in the actual headset you are wearing but the charger & base station is powered by a mains plug.

Also if you opted for “remote answering” via an EHS or “electronic hook switch” , that’s also wired into the base station charger etc.  so really a “wireless headset” isn’t that wireless after all but let’s not forget, the most important bit is. It’s called DECT technology.

This bit allows the freedom and ability to walk away from your desk while simultaneously having a conversation wirelessly via the headset you are wearing, which after all is the whole reason for having a wireless anything really isnt it?

Are there plusses and minuses of wireless headsets for your Polycom VVX 411 VVX 410 IP desk Phone?

The Minus first:

The Price
Wireless headsets in some cases cost double what a wired headset costs. So the question is:

Why are they so expensive?

It’s the technology and electronic components inside that hikes up the price for a wireless headset

Same thing goes for battery life – bestselling wireless headsets like The Sennheiser / EPOS DW office or DW Pro headsets will last a full 8 hour working day without any issue, but dont forget to charge it when you leave your desk at lunch or when you go home because your shiny new wireless headset will be dead as a Dodo the next day.

Set up – Important information – read the bloody instruction manuals and set up guide. But don’t worry we have gone to great lengths to provide simple easy to follow set up instructions and videos quickly set up any wireless headset.

The Plus

Over all freedom to move around the office, engaging in a conversation completely wirelessly has to be worth the increase in wireless headset prices, surely?

Noise cancelling Microphones – Every wired & wireless headset we sell and is compatible with your Polycom vvx 411 VVX 410 IP phones offer noise cancelling, the technology is built into the microphone on your headset helping to filter out most peripheral noise for the caller (not you!)

Warranty – wireless headset manufacturers give a minimum of 2 years repair or replace warranty to ensure should anything go wrong they will be there to repair or replace the headset. However, if you abuse your wireless headset (like chewing the end of the mic or using it to stir your coffee with – yes that happens!)then your warranty will be worthless and you will have to pay for the repair or replacement so be warned.

So in a nut shell, if you have a noisy office, calls coming through thick and fast, you are always on the move in the office AND you can cope with the increase in cost then wireless is definitely for you.

Do you want to see our top selling wireless headsets for Polycom VVX 411 now folks? Of course you do and here they are:

Wireless headsets for Polycom VVX 410 & VVX 411 IP phones

plus..

Headsets4business have a dedicated page showing all types of compatible wired and wireless headsets for the VVX 411 IP Phone

Have a look at the main Polycom VVX 411 IP Phone page now here   

Need more official help from Polycom? – Visit Polycom UK

which headset work with polycom phones

What headsets work with Polycom Phones?

What headsets work with Polycom Phones?

If you are looking at getting a compatible wired or wireless headset for your Polycom phone then the first thing you need to be aware of is there are many different types of Polycom phone models and each come with many different types of headset connection.

Polycom use 4 types of headset connection across the whole series:

  1. RJ9 square type jack
    (this headset connection works with all Polycom phones)
  2. Wireless or cordless using DECT technology
    (this headset connection works with all Polycom phones)
  3. Wireless or cordless using Bluetooth
    (only Polycom VVX 600 VVX 601 has Bluetooth compatibility)
  4. USB type A
    (this headset connection works on VVX 401, VVX 410, VVX 411, VVX 450, VVX 500, VVX 501, VVX 600 & VVX 601)

 

So the good news is:

All Polycom phone models are headset compatible (for both wired & wireless headsets)
So now you know which headsets work with Polycom phones – prety much all of them!

The main series of phones are:

Polycom VVX – latest series
(uses all 4 connections across the range but each model varies on how many types of headset connection there are on each individual model – *see below)
Polycom SoundPoint
(will accept standard wired RJ9 and DECT wireless headsets only)
Polycom CX
(will accept standard wired RJ9 and DECT wireless headsets only)

Now you know that all Polycom series and models work with pretty much any headset, its time to choose the right one for the job (your job obviously)

 

*What headsets work with Polycom VVX IP Phones?

VVX Wired Headsets – using RJ9 headset jack

All the following models will work with a standard wired headset:
VVX 101, VVX 201, VVX 250, VVX 150, VVX 1500, VVX 300, VVX 301, VVX 310, VVX 311
VVX 350, VVX 400, VVX 401, VVX 410, VVX 411, VVX 450, VVX 500, VVX 501, VVX 600 & VVX 601

Note*Please be aware that most square type headset jacks look the same but the wiring configuration inside is different for different brands and models of Phone. if you buy a wired headset that has a quick disconnect plug halfway down then you have to ensure that it is the correct bottom lead and wiring configuration. Polycom VVX models use the most common type of bottom cable called a U10-P

 

ProV-XL Ultra Noise Cancelling Wired Headsett from £71+VAT

ProVX Noise Cancelling Wired Headset from £70+VAT

ProV Noise Cancelling Wired Headset from £50+VAT

See all our wired headsets that work with Polycom VVX

VVX Wireless Headsets: DECT type

All the following models will work with a wireless DECT headset:
VVX 101, VVX 201, VVX 250, VVX 150, VVX 1500, VVX 300, VVX 301, VVX 310, VVX 311
VVX 350, VVX 400, VVX 401, VVX 410, VVX 411, VVX 450, VVX 500, VVX 501, VVX 600 & VVX 601

Note*
DECT is not to be confused with “Bluetooth” as that is a completely different technology. DECT is commonly used in cordless phones in the home where you can walk around and talk wirelessly. This is the most common way to connect wirelessly to Polycom VVX models and can work up to 100 metres plus from your desk phone. Its super reliable and offers great call quality.

 

VVX Wired Headsets: USB

The following models will work with a USB headset:

VVX 401, VVX 410, VVX 411, VVX 450, VVX 500, VVX 501, VVX 600 & VVX 601

Note* The original intention was for the USB port to be used for media & storage applications rather than “headsets” that said

The following USB headsets work with VVX:

Sennheiser / EPOS SC 135 USB headset from £29+VAT

Sennheiser / EPOS SC 165 2 ear USB headset from £35+VAT

Sennheiser / EPOS SC 130 USB Headset from £34+VAT

VVX Wireless Headsets: Bluetooth

The following VVX models are compatible with Bluetooth wireless headsets:
VVX 600, VVX 601

Note* Polycom only recommend certain Bluetooth headset brands and models

See all our Bluetooth headsets work with VVX:

Sennheiser / EPOS MB Pro Bluetooth for Polycom VVX 601 IP phone from £105+VAT

Sennheiser / EPOS MB 360 Bluetooth – Polycom VVX 601 IP phone £145+VAT

Jabra Evolve 75 Bluetooth Polycom VVX 6011 from £175+VAT

 

Have a look at the main Polycom VVX Headsets page now here   

Visit Polycom’s Official Website phone product page

Polycom VVX 411 Compatible Headset Guide

So you were looking for suitable compatible headset for your Polycom VVX 411 IP Phone right?

Well the first thing to make really clear is this IP Phone will accept just about any wired or wireless headset.

The whole of the Polycom vvx series of IP phones have been specifically designed to accept 3 different types of headset (actually its 4 if you have a Polycom vvx 601, see note*)

They are:

  1. wired headsets with a RJ 9 square type plug
  2. wired USB headsets with a standard USB type A plug
  3. and wireless dect headsets

note * the fourth one that’s missing and is only for the Polycom vvx 601 IP Phone are Bluetooth headsets. The 601 model is the only model that has the ability to accept a Bluetooth headset.

Don’t get confused here:

Lots of People think all wireless headsets are using Bluetooth technology to wirelessly connect to your vvx 411 Phone, just to clarify that isnt the case. Most wireless professional headsets use DECT technology (exactly the same as a cordless Phone in the home that you can wander down the garden and still not lose a call)

 

 Wired headsets for vvx 411

There are lots of things to consider when choosing a wired headset for your Polycom vvx IP Phone. to the untrained eye they all look the same and have the same RJ 9 square plug at the end but the wiring configuration is different for different brands and models of Phone. if you buy wired headset that has a qd or quick disconnect plug halfway down then you have to insure that it is the correct bottom lead an wiring configuration. Luckily Polycom have chosen the most common type of bottom cable called a U10-P

So if you see a super cheap wired headset with the right kind of Jack on the end it doesn’t necessarily mean it will work on your Polycom vvx 411 IP Phone unless it has U10-P configuration.

It’s worth noting that all our wired headsets for Polycom come with the correct bottom lead, they are noise cancelling and most come with a 2 year re pair or replace warranty

ProVX wired headset for Snom

see our top wired compatible headsets here

 

USB compatible headsets for Polycom vvx 411

it’s only relatively recently that Polycom and other major IP Phone brands have started putting in USB connectivity on their IP phones. obviously this offers even more choice when it comes to looking for Polycom compatible headsets.

USB headsets a wired and unlike the qd type mentioned above, configuration is not a problem as they operate a plug and play software which loads the second you plug your USB headsets into your vvx 411 IP Phone.

so what’s the difference between a standard wired headset and a standard USB wired headset and which should you choose?

typically the USB headsets tend to be more competitive on price but don’t have the flexibility of being able to disconnect the bottom section if you ever decide to use your headset on another Phone. whereas with a wired qd type headset you would simply choose the correct bottom lead and swap the USB section out. You could argue that the qd is more future proof.

sennheiser sc 130 usb noise cancelling headset

see our top 3 USB recommended headsets here

Wireless DECT headsets for Polycom vvx 411 (some say “cordless” rather than “wireless”)

Where wireless headsets are concerned, this is where Polycom vvx series IP phones really shine as not only are they 100% compatible with every model but also you can add a remote answer capability called “EHS” which stands for electronic hook switch.

Basically, the ability to remotely answer your call via your headset when you are away from your desk. it’s amazing how many People think a wireless headset will do that automatically but if you do require remote answering you will need an EHS lead. these products are optional but really useful if you are away from your desk at regular intervals.

headsets for business recommend Sennheiser / EPOS professional noise cancelling wireless headsets for all the Polycom vvx series but especially the vvx 411 IP Phone.

a best selling Sennheiser / EPOS DW Office wireless headset
Sennheiser / EPOS DW Office Cisco compatible headset

see all our Top Polycom compatible recommended wireless headsets here

 

Headsets4business have a dedicated page showing all types of compatible wired and wireless headsets for the VVX 411 IP Phone

Have a look at the main Polycom VVX 411 IP Phone page now here   

 

VVX 411 headset set up

Polycom VVX 411 headset setup – How to?

Setting up your VVX 411 to accept any headset is (in most cases) super easy.

Lets get started:

The Polycom VVX 411 IP phone will accept 3 different types of headset:

  1. Standard Wired Headset with an RJ9 square type jack
  2. Standard wired USB headset with a USB type A (the traditional larger USB plug)
  3. A wireless DECT headset + EHS lead or cable (otional for remote answering)

Note* – The Polycom VVX 411 does NOT accept bluetooth headsets!

We get asked a lot if you can just do a work around and simply just plug a USB dongle in to the USB port then pair a bluetooth headset to that BUT thats not what Polycom recommend and they know there phones so dont do it folks…(you have been warned!)

1. How to connect a wired Headset with RJ9 jack

First of all before we start if you do read the official Polycom user guide for the vvx 411 IP Phone then a standard wired headset is classed as an analogue headset . Just so you know

on the rear of the Phone there are several jacks But only one RJ 9 and this does have the headset icon above it so it really is as simple as just plugging the headset Jack into the RJ 9 slot.

Polycom VVX 411 set up guide

let’s talk about standard wired headset use

When you first plug in your analogue wired headset the headset key should glow green in colour this is simply just to tell you it’s connected. After you connect a headset to your vvx 411 IP Phone you can set up your Phone to use the headset automatically when answering and placing calls

How to place or answer calls

Polycom VVX 411 place calls

 

How to enable your headset to answer all calls automatically

To use this feature, you must enable and activate Headset Memory Mode.

  • Navigate to Settings > Basic > Preferences > Headset > Headset Memory.
  • From the Headset Memory Mode screen, select Enabled.
  • Press the headset key twice.The headset key flashes to indicate that Headset Memory Mode is now activated.
  • All calls placed or answered on your phone use your headset automatically.
  • Note:If you experience audio or echo issues during calls, such as feedback of your voice or of their own voice, you need to enable echo cancellation on your phone.

Top tip* Switching to the speakerphone or the handset deactivates headset memory mode, press the headset key twice to get back

2. How to connect a wired USB Headset with type A USB jack

Sennheiser / EPOS SC 130 USB wired headset for Cisco Jabber

Simply plug your USB wired headset into the only USB port at the back of the Phone. once USB headset is connected and in use the headset key on your front keypad will start to glow blue in colour.

Top tip 1* if you use a USB headset and an analogue headset at the same time the USB headset is used automatically for all calls

Top tip 2*- If your phone does not detect the USB headset when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator.

3. How to connect a wireless DECT Headset to your VVX 411

When using a wireless dect headset with or without an electronic hook switch or EHS as it’s called then please use your headset documentation and basic set up guide that came with your wireless headset.

Once you have your headset set up you may require the use of an electronic hook switch for remote answering. depending on the brand e.g. Sennheiser / EPOS, Jabra, Plantronics etc.

You will need to change the options for your specific headset model. these are:

Jabra headsets
change the headset mode to DHSG on the headset base unit. For details, refer to your headset documentation or contact Jabra support.

Plantronics headsets
change the coarse receive level to 3 and the transmit level to B on the headset base unit. For details, refer to the guide that comes with your headset.

Sennheiser / EPOS headsets
set the first DIP switch labelled 1 (DHSG) to the down position on the back of the headset base unit. For additional details, see your headset’s documentation or contact Sennheiser / EPOS support.

4. How to enable EHS for Polycom VVX 411

After you set the base unit options for your headset and connect your headset to your phone, you can enable EHS.

  • Connect your headset and EHS adapter to your phone.
  • See the Quick Start Guide for your phone on Polycom Voice Support for information on connecting a headset to your phone.
  • Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode.For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Headset > Hookswitch Mode.
  • Select one of the below modes for your specific headset:
  • Choose Jabra if an EHS-compatible Jabra headset is attached with an EHS cable or adapter.
  • Choose Plantronics if an EHS-compatible Plantronics headset is attached with an EHS cable or adapter.
  • Choose Sennheiser / EPOS if an EHS-compatible Sennheiser / EPOS headset is attached with an EHS cable or adapter.
  • If your phone does not have a menu selection for Sennheiser / EPOS, select Jabra instead.
  • Choose Regular Mode (default) if another headset is attached

Interested in setting up Polycom VVX phones ehs in more detail? – go here

>>>>>>>>>>

Headsets4business have a dedicated page showing all types of compatible wired and wireless headsets for the VVX 411 IP Phone

Have a look at the main Polycom VVX 411 IP Phone page now here   

 

wireless headset for polycom vvx 601 ip phone

Wireless Headsets for Polycom VVX 601 IP Phone

The choice of wireless headsets for Polycom vvx 601 IP phones is incredible, so when you’re in the market for upgrading from a wired headset to a *cordless or wireless headset (*people call them both but I prefer wireless) you need to be aware of the Pros and Cons of how to choose the correct wireless headset for your VVX 601 Phone.

So what should you be aware of and what should you be considering when searching for the right type of wireless headset?

The first thing is your environment that you work in.

  • is it noisy?
  • Do you often leave your desk?
  • Do you find that when you do leave your desk, your Phone always rings ?

If the answer is yes to the above then wireless is definitely the right choice. before we go any further let’s just dismiss some myths about wireless headsets that you may or may not be aware of

Are wireless headsets truly wireless?

lots of our customers think a wireless headset should be just that, “completely wireless” well that’s not true because the only wireless bit is the connection between the actual headset that you are wearing and the charger/base station that the headset connects to.

From there on in everything else has to be wired into the back of your Polycom vvx 601 IP Phone. This includes the power cable because the battery is in the actual headset you are wearing but the charger & base station is powered by AC mains (ie: with a plug )

Swiftly followed by the connection lead between the base station and you’re VVX 601 IP Phone

Also if you choose an EHS or electronic hook switch , yes you guessed right, that’s also connected with a wire.  so quite quickly you’re so called “wireless headset” isn’t that wireless after all but let’s not get ahead of ourselves….

The most important thing is the freedom and ability to walk away from your desk while simultaneously having a conversation wirelessly via the headset you are wearing, which after all is the whole reason for having a wireless anything really isnt it?

So let’s look at the pros and cons of owning a wireless headset 4 your Polycom vvx 601 IP desk Phone

let’s start with the cons first

  1. the number one has to be price because wireless headsets in most cases cost double what a wired headset costs. One the most common questions we get asked is why are they so expensive? – the answer is simple: technology and what goes into making a wireless headset
  2. battery life – typically most quality built wireless headsets like Sennheiser / EPOS DW office or DW pro headsets will last a typical working day without any issue, but like anything that is battery operated if you forget to charge it when you leave your headset will be pretty useless when you start work the next day so don’t leave them on your desk off the charger and that includes lunchtime as well.
  3. Set up – If you are one of those People and you know who you are who doesn’t bother with stupid things like instruction manuals then setting up a wireless headset can be quite problematic. but don’t worry we have gone to great lengths to provide simple easy to follow set up instructions and videos to show anyone, regardless of their ability to read an instruction manual or not as the case may be to quickly set up the wireless headset.

let’s talk about the pros

  1. freedom – we have already covered this but just the phenomenal ability to be walking around the office and freely engaging in a conversation completely wirelessly has to be worth the extra cost.
  2. Noise cancelling – all our professional wired headsets for Polycom vvx 601 IP phones are all noise cancelling, the technology is in the microphone on your headset I’m will filter out most exterior noise for the caller
  3. Warranty – due to the cost of wireless headsets all manufacturers give a minimum of 2 years repair or replace warranty to insure should anything go wrong they will be there too repair or replace the headset. there is a caveat to that however, if you misuse or abuse your wireless headset (trust me on this it happens a lot ) then your warranty could be voided and you will have to pay for the repair or replacement so be warned.

Are you ready to find a wireless headset for your Polycom vvx 601 IP desk Phone?

Have a look at our dedicated page of suitable and more importantly compatible wireless headsets for your Polycom Phone