poly losing market share?

Why has Plantronics (Poly) market share started to crumble?

Plantronics as you may or may not know were recently bought out by Polycom, famous for their VVX IP desk phones, conferencing technology & unified communications platforms.

In the headset industry, Plantronics for the last 25 years have held the Top spot and market share worldwide for business headsets

….until now!

Plantronics may have been bought out by Polycom but as a brand their market share in our view & our personal opinion has started to wane.

So…

Why have Plantronics started to lose so much market traction?

The obvious answer would be increased competition from other manufacturers especially the likes of Jabra, Sennheiser / EPOS & Streamline headsets who in our opinion often offer a much higher quality product or at a minimum, an equivalent product with better features and more importantly, increased benefits to the end consumer, namely you!

Plantronics have always dominated the contact centre space but again increased competition, has over the last 5 years been eating away at their dominance in that sector . Many of the Contact centres And I T managers have now realised that there are alternative products which offer far greater build quality, something which is paramount in a contact centre environment due to the very nature and rugged way headsets are often handled by agents.

And the new products are also highly price competitive compared with Plantronics.

The two single biggest problems that any Call centre or IT manager looking after a contact centre will tell you are:

  1. Noise cancelling for the person calling in (I’m sure we’ve all heard what other agents are talking about when you call a large call centre rather than the agent themselves
  2. Secondly due to the sheer peripheral noise that surrounds any contact centre agent it makes it very difficult for them to concentrate on a call.

In our experience these 2 major problems have only been partially answered, mainly the first one of better noise cancelling in the microphone of the headset wearer which basically filters out ( or should do) The noise of other agents in the call centre for the people calling in.

You could argue that this is more important as there is nothing worse than trying to listen to a contact centre agent but the constant noise surrounding them doesn’t help a conversation flow .

At Headsets 4 business we know after talking to hundreds of contact centre & IT managers that keeping their agents productive and happy goes a long way to ensuring they not only stay in the job as it’s considered a very transient type of employment in some cases.

But providing them with quality headsets that help reduce peripheral noise around them & protecting them from their own environment will also go a long way 2 ensuring they can concentrate on our calls when we ring in to that call centre.

In our opinion Plantronics or Poly products have failed to cover both these major issues, especially with wired headsets , Whereas the New Streamline ProV-XL ultra-noise cancelling headset will help to reduce both these issues and is price competitive against Plantronics equivalent contact centre models.

The all new Ultra Noise Cancelling ProV-XL

ProV-XL cisco jabber compatible headset

 

The feedback has been super positive, from contact centre and IT managers & the agents who are wearing them (often all day) and the ultra-noise cancelling microphone makes light work of cancelling out any peripheral noise for the caller – job done

The Streamline ProV-XL wired contact centre headset has increased the size, shape and design of the ear cushions In such a way that it helps to reduce noise for the wearer. Arguably a first in headset technology.

On the wireless side of things, no manufacturer not Plantronics not Jabra, in fact, nobody comes close to the sheer build quality, noise cancellation and longevity of Sennheiser / EPOS wireless headsets. As more and more large scale contact centres & large office environments move over to a UC softphone base we are seeing an upsurge in enquiries for wireless headsets and every time without fail we recommend Sennheiser / EPOS.

The Sennheiser / EPOS DW Pro1 Wireless

Sennheiser / EPOS DW Pro single ear wireless headset

Sennheiser / EPOS have proved themselves time and time again in the field, as a company they are consistently tweaking and improving not only their noise cancelling technology but also the ability to connect to multiple devices across multiple platforms at the same time.

When we have surveyed contact centre and IT managers about their use of Plantronics products alike, it’s very rare they say:

“we use them because they are the best”

rather we use them because….”well we have always done”

So basically it’s become a learned behaviour or a culture in some contact centres to only use Plantronics or Poly headsets.

To finish off then, I’m sure if we asked the question:

if we could provide you with a wired and or wireless headset with better noise cancelling in the microphone and better reduction of peripheral noise for the wearer,

Would that be of interest to you?

They typically you would say yes.

if that’s you, then why not take advantage of a free no obligation trial of the Streamline ProV-XL or the selected group of Sennheiser / EPOS wireless products we recommend. It’s the simplest & quickest way to ensure you get the right headset for the right job.

Interested?
Click here now to set up your free trial

Have a question that needs answering? – call us on 0800 644 0424 Mon-Fri 9am-5pm

Previous Post:
Has Plantronics completely lost the plot?

looking for noise cancelling headsets that do the job?

contact centres: what a waist of money

Contact Centres: What a waste of money!

Here at headsets4Business, we love contact centres, we have loads of fantastic customers from this sector. As regular buyers of headsets, they are the lifeblood of our business and core to the ongoing success of our company……

Savvy contact centres that use Headsets4Business to supply their headsets are in the know! They get great headsets and they also save money!

Other contact centres using an age old common brand (you know the one we mean) continue to buy what they’ve always bought! They probably aren’t aware of just how much money they are wasting by not looking at alternative headset brands. Taking a free trial of one of our Streamline Pro series or Sennheiser / EPOS headsets is the easiest way to choose a new headset brand, and to save money too.

We have a great range of wired headsets which are compatible with all desktop phones or for direct connection to your PC’s or Laptops by USB.

Or if you don’t want wires, we offer a high tech range of robust wireless headsets, again capable of connecting to any device you have in your contact centre.

We know everything there is to know about headsets but that’s not enough. Equally as important is our understanding of your industry. We understand contact centres, we appreciate your pressures, the SLA’s and the day to day priorities of busy contact centre professionals.

The way we serve you is geared around this understanding. You can contact us by multiple methods whichever suits you best. There will be someone here to take your call, reply to your email or respond to your live chat request. If there’s a problem it’s sorted out quickly with no fuss and with your absolute minimum involvement, allowing you to get on with your job.

There are lots of other benefits in choosing H4B Ltd as supplier, you can read about them here.

https://www.headsets4business.co.uk/contact-centre-specialist/

Is it time for a change?
Is it time to stop wasting money?

You can set up your free no obligation headset trial here https://www.headsets4business.co.uk/free-headset-trial/

If you want tough, resilient headsets that give crystal clear speech, and you’d like to make some savings as well, please get in touch……..0800 644 0424

Don’t be a money wasting Contact Centre!

Free Headset Trials For Avaya, Cisco, Mitel, Polycom & More – Headsets 4 Business

Free Headset Trials for all offices and Call Centres (Contact Centres), we provide free “no obligation” headset trials on our popular wired and wireless headsets for Avaya, Cisco, Mitel & Polycom IP phones and USB based Softphones (UC – Unified Communications)

If you are a Call Centre manager, IT Manager or a Procurement manager responsible for setting up a Call Centre or busy office, why not take advantage of the Headsets4business Free “No obligation” headset trial.

As the UK’s market leader in headset solutions, we provide expert knowledge and after sales care from a small call centre up to 2000+ agent contact centres.

We offer this service to you ensure you have the right kind of headset, wired or wireless? We are happy to advise you on the best type and model of headset for your particular needs. We provide headsets for every brand and model of desktop and Softphone (PC-USB etc) in the world.

To start your free trial, telephone us on 0800 644 0424

We will ask you:
1. The make and model of the phones you currently use
2. We will advise you on your headset options (completely impartially) telling you the pros and cons of each model and why we think they will be the best solution for you
3. We will get the headsets to you the very next day by secure courier (at our cost)
4. If you are not happy with the headsets in any way, we will pick them up (at your cost) and offer you other models if you so wish.
5. If you are happy with your trial, we will then provide our volume discount pricing structure and guarantee those prices for the next 12 months to ensure ongoing re-orders are not affected by price fluctuations.

So “try before you buy” from the UK’s market leader in headset solutions for business, choose Headsets4business as your Call Centre headset provider on 0800 644 0424

Call Centre Headsets Reviewed: Best Headset

Call centre headsets need to be up to the job! If they are too flimsy in construction they will break, if they are too expensive, it becomes a financial budget issue for the Call centre and or IT manager in charge.

Plantronics headsets have long since been the choice of professional Call and Contact centre with the H251 leading the field for many years. That model has now been replaced with the wideband version HW251 and HW251N (the N being noise cancelling) available from our Plantronics Supraplus headsets dept.

All in all a very good headset but over time the price has become an issue in some call centres who are looking for an alternative product which offers the same quality.

Call Centre Headsets Reviewed

Plantronics HW251 telephone headset | Call Centre Headsets Reviewed

The Streamline Pro series is a small but dedicated selection of headsets specifically designed for commercial call and contact centre use backed up by robust construction, very good sound transmission, noise cancelling (up to 80% reduction which is better than Plantronics in our opinion) and last but not least PRICE!!

Starting at just £39 with an RJ11 headset bottom lead for the Streamline ProV Call Centre Headset – Considered an “entry level” headset by some but sales have rocketed due to the cheap price and robust construction, plus its just plug n play

ProV entry level contact and call centre headset

The best selling call and contact centre headset is without doubt the Streamline ProVX-M Call centre headset and the ProVX-B which is also available as an optional binaural headset. The best thing about this headset is the build quality, it works on every phone and comes with noise cancelling and increased transmission for wideband IP (VOIP) users.

The headset comes with a RJ11 bottom lead as standard but also available as USB for softphone and general PC use, 2.5mm and 3.5mm and HIC – HIP -HIS for our Avaya IP customers.

Professional call centre headset ProVX-M from Streamline Pro Series

Headsets4business specialise in all types of commercial headsets, supplying the UK and Europe with a selection of hand picked and tested wireless and wired telephone and softphone headsets.

Please feel free to contact us on 0844 7362 409 if you require any further information on these or any other headset product.

How to Choose a Call Centre Headset

The UK call centre market continues to go from strength to strength. The Call centre manager’s job is to ensure that there agents get the right type of headset for the job so as not to upset the productivity of the agent.

There are, as usual, two schools of thought when it comes to call centre headsets.

Budget entry level headsets – V – High End professional headsets

Budget Call Centre Headsets

There is absolutely nothing wrong with budget headsets, it is a complete myth in our opinion that they won’t last or the sound is not as good. In our experience, many small to medium size contact centres use entry level headsets because they are relatively cheap to replace when they are deliberately damaged or stolen (this happens a lot when there is a lot of staff turnover!)

Streamline ProV – Monaural Call Centre headset

Call centre budget headset


 

High End professional Call Cetre Headsets

It is true that these headset do tend to be better made, i.e. better plastics used, more robust, as they are designed to be man handled on a daily basis and usually (but not always) the technology used can be specially designed for the job. E.G. Headsets used for softphone call centres and some other IP platforms do tend to require increased amplification and wideband technology is often required to help this.

Streamline ProVX-M Monaural Call Centre headset

Professional Call Centre Headset


Headsets4business are a UK Call Centre headset specialists offering effective advice and consultancy to new and established Call centre managers. Our headsets are tried and tested in small, medium and large scale Contact centres. If you are looking for discount pricing on UK Call Centre headsets, H4B can help, we supply wired and wireless call centre headsets to NHS, MOD, Police, Air force etc Through to small – medium size Call Centres that typically have 5- 25 seats

If you would like any further advice on call centre headset procurement or any other related query, please speak ask for Darren or David on Headsets4business telephone number 0800 644 0424 – we are here to help!