The UK call centre market continues to go from strength to strength. The Call centre manager’s job is to ensure that there agents get the right type of headset for the job so as not to upset the productivity of the agent.
There are, as usual, two schools of thought when it comes to call centre headsets.
Budget entry level headsets – V – High End professional headsets
Budget Call Centre Headsets
There is absolutely nothing wrong with budget headsets, it is a complete myth in our opinion that they won’t last or the sound is not as good. In our experience, many small to medium size contact centres use entry level headsets because they are relatively cheap to replace when they are deliberately damaged or stolen (this happens a lot when there is a lot of staff turnover!)
High End professional Call Cetre Headsets
It is true that these headset do tend to be better made, i.e. better plastics used, more robust, as they are designed to be man handled on a daily basis and usually (but not always) the technology used can be specially designed for the job. E.G. Headsets used for softphone call centres and some other IP platforms do tend to require increased amplification and wideband technology is often required to help this.
Headsets4business are a UK Call Centre headset specialists offering effective advice and consultancy to new and established Call centre managers. Our headsets are tried and tested in small, medium and large scale Contact centres. If you are looking for discount pricing on UK Call Centre headsets, H4B can help, we supply wired and wireless call centre headsets to NHS, MOD, Police, Air force etc Through to small – medium size Call Centres that typically have 5- 25 seats
If you would like any further advice on call centre headset procurement or any other related query, please speak ask for Darren or David on Headsets4business telephone number 0800 644 0424 – we are here to help!