Always here to help in any way we can for both pre and post purchase!
Frequently asked questions!
Always here to help in any way we can for both pre and post purchase!
Free Trial Info
How do I organise a free “no obligation” headset trial?
How does the headset trial work?
1. Tell us the brand and model of your telephone or type of device you are connecting to
e.g. Cisco or Computer, smartphone etc.
2. Tell us if you prefer wired or wireless
"We are the UK's Headset experts, we will always explain the advantages of each headset model to you, ensure it is completely compatible with your phone and answer any questions or queries you may have"
3. Once you have chosen the correct headset for your phone, we will get it to you by courier, the next day FREE of charge!
Do I have to pay for anything upfront?
No, it is a free trial with no obligation. However, we do insist you are a UK or Ireland registered business with a traceable online presence and can provide full contact information including a land line and domain based email (ie @bbc.co.uk) No free email addresses (yahoo, Gmail etc)
What are the terms and conditions of my free trial?
Click here for the full terms and conditions
Can I keep the trial units for longer?
Yes, of course. We understand sometimes you need more time. Simply contact us by phone or email and we will arrange an extension.
What happens if I lose, damage or fail to return the trial units?
All free trial items sent via secure courier or registered mail which are lost, damaged or not returned within 14 days of the end of the trial will be invoiced for their retail value plus carriage.
When will I receive my order?
Orders received online or over the phone before 3pm and which are in stock will be sent on a “next working day” service.
Orders received on Friday after 3pm normally will be shipped Monday for delivery Tuesday
If your item isn’t in stock you will be notified of when it is out for delivery.
How will I receive my order?
We and our distributors use a “next day” secure courier service. Your goods will require a proof of signature once you receive them. Please telephone us if you have any concerns on 0800 644 0424
Do you provide free delivery?
UK mainland and Northern Ireland over £100 free under £100: Next working day £5.95 3-5 working days £3.95 Republic of Ireland and Western Europe flat fee £20
Do you ship to Europe?
I haven’t received my order, what do I do?
Call us on 0800 644 0424 or email us at firstname.lastname@example.org
What methods of payment do you accept?
We accept all major credit and debit cards online and over the phone
BACS payment (goods delivered when funds have been received)
Cheques (goods delivered when funds have been received)
Can I ask to be invoiced for my goods?
If you are already a customer, we will simply invoice you by email any subsequent repeat orders. Please note if it is your first order, we do ask that you provide instant payment by debit/credit card or BACS (goods sent when your funds reach our account)
How do I get in touch with your accounts department?
How do I get a copy receipt/paid invoice?
Do you provide a secure online payment facility?
All online transactions are PCI compliant and are secured through Shopify's own merchant account with full SSL protection
Can I order over the phone?
Yes, its often a better way to order that way as we can provide impartial advice on the best products for your requirements. Telephone us on 0800 644 0424
Volume discounts & pricing
Do you offer volume discounts for headsets?
Yes, enter in the amount of headsets you require and your new discounted price will be shown. Discounts start at 4 units and go up from there. If you are a corporate customer who require large numbers 100+, then please telephone our corporate and contact centre team on 0161 830 6818
Do you charge VAT on your goods?
Under UK law, all products are VAT applicable. VAT is clearly shown at the checkout stage. Please note if you are a none VAT registered business in the UK or Northern Ireland you still have to pay the VAT which is charged. Headsets4business Ltd are VAT registered.
Can I claim UK VAT back if I am within the European Union?
Please speak to your accounts representative or seek advice from the appropriate department within your own country. All products sold online will have VAT added to
Returns & Warranty
What is the 100% “no quibble” satisfaction guarantee?
Exactly what it says, if the goods you receive fail to please you in any way, please return them within 7 working days where we will provide a prompt and full refund and or offer you alternative products wherever possible. Goods must be returned in all original packaging, undamaged and in a resalable condition.
How and when do I get my refund?
Refunds are provided usually within 24 hours of return of the goods in the condition as laid out in our full terms and conditions here
What happens if I change my mind?
if the goods you receive fail to please you in any way, please return them within 7 working days where we will provide a prompt and full refund and or offer you alternative products wherever possible. Goods must be returned in all original packaging, undamaged and in a resalable condition.
What is the procedure to return a headset if it’s faulty?
Please email or call us to let us know what you are returning and from where as we can then provide you with a returns number.
Goods originally shipped from distribution will have to be posted by you back to the distributor with the returns number we provide you with and at your cost.
Items sent direct from Headsets4business can be posted back (with a compliments slip) by secure courier or registered Royal Mail with proof of delivery (signed for) to protect you and us to:
86 Stamford St East
Ashton under Lyne
If you are unsure where your returning your items to, please telephone us on 0800 644 0424
What does “in a resalable” condition mean?
Resalable means in an undamaged condition with all packaging intact and all accessories, spare parts etc. in the box. We reserve the right to charge for any item returned as damaged or not in a resalable condition.
How long is a typical headset warranty?
Warranties on headsets are clearly shown at product page level online and in the box when you receive the item. Typically 12 months or 2 years depending on the item.
What is NOT covered on my headset warranty?
Headset warranties do not cover damage which is clearly misuse, excessive force or neglect. All headsets returned under warranty are checked by the manufacturer. Any headsets that are deemed as void of warranty will not be repaired or replaced. See full terms and conditions here
Technical Support & Help
How do I get help if I need it?
Telephone 0800 644 0424 (Mon-Fri 8.30am - 5pm)
Live Help Chat button situated on every web page (Mon-Fri 8.30am - 5pm)
How do I get technical product support?
Telephone us on 0800 644 0424
Sennheiser / EPOS technical support 07919 487 589
Plantronics technical support 0800 41 00 14
Streamline Pro technical support 0800 644 0424
if in doubt - call us on 0800 644 0424
STILL HAVE ANY QUESTIONS?
+44 0161 830 6818
or 0800 644 0424