When you're choosing between EPOS and Jabra headsets, you're looking at two of the most respected names in professional audio. Both brands have earned their reputation through years of innovation, but they take different approaches to solving your workplace communication challenges.
After testing headsets from both manufacturers extensively, we've found that EPOS excels in call centre environments and intensive office use, while Jabra dominates the hybrid work and mobile professional space. But which brand truly delivers the best value for your specific needs?
For a complete overview of all EPOS models and how they compare to other leading brands, see our EPOS Headsets UK Guide.
The Tale of Two Audio Giants
Both EPOS and Jabra have fascinating origin stories that shaped their current approaches to professional audio. EPOS emerged from Sennheiser Communications in 2020, combining decades of both Danish & German engineering expertise and audiophile-grade sound quality to the business world. Meanwhile, Jabra has been pioneering wireless communication technology since 1983, starting with car phone solutions and evolving into today's sophisticated business headsets.
This heritage difference shows in their products. EPOS tends to focus on premium audio quality and innovative features like BrainAdapt™ technology, while Jabra prioritizes practical functionality, seamless connectivity, and user-friendly design.
EPOS: The Audio Engineering Powerhouse
EPOS headsets represent the pinnacle of Denmark's audio engineering applied to business communications. The brand's EPOS headsets showcase three distinct series, each designed for specific professional environments.
What Makes EPOS Special
BrainAdapt™ Technology Revolution EPOS's most significant innovation is BrainAdapt™ technology, designed to reduce cognitive load during long calls. Clinical studies show this technology can reduce listening effort by up to 40% in noisy environments - a game-changer for call centre agents and intensive phone users. You can learn more about this technology in our comprehensive EPOS BrainAdapt™ technology guide
Premium Audio Heritage
With roots in Sennheiser's audiophile division, EPOS headsets deliver exceptional sound quality that goes beyond basic business needs. Their 40mm drivers and super wideband audio ensure every conversation sounds natural and clear.
Specialized Series for Different Needs
- IMPACT Series: Built for call centres and intensive office environments with features like hybrid Active Noise Cancellation (ANC) and all-day comfort design
- ADAPT Series: Engineered for hybrid workers with *long battery life (*wireless only -up to 30+ hours) and multi-device connectivity. Adapt also has wired USB headsets in the series. like 130T or 165T which offers both USB & 3.5mm dual connection.
- EXPAND Series: Conference speakerphones for meeting rooms and collaboration spaces. (basically from 1 person to 20+)
The IMPACT series, in particular, represents EPOS's revolutionary approach to call centre headset technology, offering specialized solutions for customer service environments. Especially the 1000 series which offer high end wireless Bluetooth with ANC (some models)
Jabra: The Connectivity and Convenience Champion
Jabra has built its reputation on making professional communication as seamless as possible. The Jabra Evolve2 series represents the brand's current flagship line, offering solutions for every type of professional user.
Jabra's Winning Formula
Evolve2 Series Excellence The Evolve2 range covers everything from budget-friendly wired models to premium wireless options with advanced Active Noise Cancellation. Each model is designed with specific work scenarios in mind:
- Evolve2 30/40: Wired USB headsets for desk-based professionals
- Evolve2 50/55: Mid-range wireless options with solid ANC and comfort features
- Evolve2 65/75: Premium wireless models with advanced features and longer battery life
- Evolve2 85: Top-tier offering with 10 microphones and cutting-edge ANC technology
Microsoft Teams Integration Mastery Jabra has worked closely with Microsoft to achieve Teams certification across their entire Evolve2 range. This means dedicated Teams buttons, optimized audio settings, and seamless integration with Microsoft's collaboration platform.
Top Tip* Both EPOS & Jabra MS Teams headsets will work on other softphone platforms (UC) even though they offer an alternative UC variant. The only difference is the Teams version has a dedicated button to join a Teams call.
Practical Innovation Focus While EPOS focuses on audio engineering breakthroughs, Jabra concentrates on practical innovations that make daily work easier. Features like 360-degree busy lights, fold-and-go portability, and instant device switching address real workplace challenges.
Head-to-Head Comparison: Key Categories
Audio Quality and Microphone Performance
EPOS Advantage: Superior audio engineering with larger 40mm drivers in premium models. The IMPACT 1000 series features industry-leading microphone technology that scans environments 32,000 times per second for exceptional noise cancellation.
Jabra Advantage: Excellent all-around performance with specialized solutions. The Evolve2 85's 10-microphone array delivers outstanding call quality, while the entire range maintains consistent professional audio standards.
Winner: Slight edge to EPOS for pure audio quality, with the EPOS IMPACT 1061T leading the pack for call centres, but Jabra offers more consistent performance across price points.
Comfort and All-Day Wearability
EPOS Approach: Ultra-lightweight designs (as light as 6.3oz) with memory foam earpads and ergonomic weight distribution. The IMPACT series is specifically engineered for 8+ hour call centre shifts.
Jabra Approach: Revolutionary Air Comfort technology with perforated foam and ergonomic earcup design. Biometric measurements of hundreds of heads inform their design process.
Winner: Both excel, but EPOS has a slight advantage for intensive, all-day use scenarios.
Battery Life and Charging
EPOS Performance:
- IMPACT 1000 Series: 20 hours talk time with wireless charging options
- ADAPT Series: Up to 30 hours battery life with quick charge capabilities
Jabra Performance:
- Evolve2 65: Up to 35 hours talk time
- Evolve2 85: Up to 30 hours (ANC off) or 20 hours (ANC on)
- Evolve2 75: Outstanding wireless range up to 30 meters
Winner: Jabra edges ahead with longer battery life across most models.
Multi-Device Connectivity
EPOS Solution: Triple connectivity on IMPACT 1000 series - can connect to computer via USB, plus two mobile devices via Bluetooth simultaneously.
Jabra Solution: Advanced Bluetooth Multipoint technology across the Evolve2 range, with seamless switching between laptop and smartphone connections.
Winner: EPOS wins with true triple connectivity, though Jabra's implementation is more user-friendly.
Pricing and Value Analysis
| Price Range | EPOS Options | Jabra Options |
|---|---|---|
| Entry Level | IMPACT 100 Series, basic IMPACT 400 models | Evolve2 30, Evolve2 40 SE |
| Mid-Range | IMPACT 800 ANC, ADAPT 360/560 | Evolve2 55, Evolve2 65 |
| Premium | IMPACT 1000 Series, ADAPT 660 | Evolve2 75, Evolve2 85 |
Both brands offer competitive pricing within their respective categories, but they target slightly different markets. EPOS tends to offer more specialized features at each price point, while Jabra provides broader appeal with consistent quality across the range.
Real-World Use Case Scenarios
The Busy Call Centre: Sarah's Story
Sarah manages customer service for a major UK insurance company. Her team handles 100+ calls daily in a noisy open office environment. After testing both brands:
EPOS IMPACT 1061T: The BrainAdapt™ technology significantly reduced agent fatigue during long shifts. The hybrid ANC blocked office chatter effectively, and the wireless charging stand kept headsets ready throughout busy periods. Try the EPOS IMPACT 1061T for similar intensive environments.
Jabra Evolve2 75: Excellent call quality and comfortable fit, but agents experienced more fatigue during 8+ hour shifts. The 360-degree busy light was popular for preventing interruptions.
Verdict: EPOS won for this intensive call centre environment due to BrainAdapt™ technology and superior all-day comfort.
The Hybrid Professional: Mark's Experience
Mark works as a consultant, splitting time between client offices, home, and co-working spaces. His requirements: portability, long battery life, and seamless device switching.
EPOS ADAPT 660: Outstanding 30-hour battery life and premium ANC. The fold-flat design fit perfectly in his laptop bag, and the audio quality impressed clients during important calls.
Jabra Evolve2 65 Flex: The revolutionary fold-and-go design made it incredibly portable. Instant Bluetooth switching between laptop and mobile was seamless, and the 35-hour battery eliminated charging anxiety. Explore the Jabra Evolve2 65 for mobile professional needs.
Verdict: Jabra edged ahead due to superior portability and more intuitive multi-device switching.
The EPOS vs Jabra Decision Framework
Choose EPOS If You:
- Work in intensive call centre or customer service environments
- Need specialized features like BrainAdapt™ for fatigue reduction
- Prioritize premium audio quality above all else
- Require triple-device connectivity (computer + two mobiles)
- Value Danish engineering and build quality
- Work primarily from a fixed office location
For intensive call centre work, the EPOS IMPACT 1061T ANC offers specialized solutions that can genuinely improve productivity. For detailed guidance on EPOS models, visit our comprehensive hybrid work headsets guide for ADAPT series information.
Choose Jabra If You:
- Work in hybrid or mobile professional environments
- Need maximum portability and travel-friendly design
- Want seamless Microsoft Teams integration
- Prefer longer battery life and extended wireless range
- Value user-friendly features and intuitive operation
- Need consistent performance across different price points
- Work frequently from multiple locations
Top End Winner!
For hybrid workers and mobile professionals, the Jabra Evolve2 85 provides premium features with exceptional portability and Microsoft Teams optimization.
Technical Innovation Showdown
EPOS Innovations
BrainAdapt™ Technology: Reduces cognitive load by up to 40% during long calls Hybrid Adaptive ANC: Automatically adjusts noise cancellation based on environment EPOS AI™: Advanced microphone technology with 32,000 scans per second Super Wideband Audio: Professional-grade sound quality for both calls and music
Jabra Innovations
Air Comfort Technology: Revolutionary comfort design based on biometric head measurements Advanced Multipoint: Seamless switching between multiple connected devices 360-Degree Busy Light: Visible interruption prevention from any angle Microsoft Teams Deep Integration: Native platform optimization with dedicated controls
The Verdict: Different Strengths for Different Needs
After extensive testing, both EPOS and Jabra deliver exceptional professional headsets, but they excel in different areas:
EPOS dominates in:
- Call centre and intensive office environments
- Premium audio quality and engineering
- Specialized features for specific use cases
- All-day comfort during long shifts
Jabra leads in:
- Hybrid work and mobile professional scenarios
- User-friendly design and practical features
- Microsoft Teams integration and compatibility
- Portable, travel-friendly form factors
Making Your Final Choice
The decision between EPOS and Jabra shouldn't be about which brand is "better" overall - both are excellent. Instead, focus on which brand's strengths align with your specific work environment and requirements.
Our Top Recommendations:
- Best for Call Centres: EPOS IMPACT 1061T ANC - BrainAdapt™ technology and wireless charging stand
- Best for Hybrid Work: Jabra Evolve2 85 - Premium ANC and exceptional portability
- Best Value Jabra: Jabra Evolve2 65 - Solid wireless performance with long battery life
- *Best Value EPOS: EPOS IMPACT 860T ANC - Professional ANC features at mid-range pricing.
*The 860T Wired professional headset with superb ANC built in
For intensive call centre work, customer service roles, or situations requiring maximum audio quality, EPOS offers specialized solutions that can genuinely improve productivity and reduce fatigue. The BrainAdapt™ technology and German engineering heritage deliver tangible benefits in demanding environments.
For hybrid workers, mobile professionals, or teams requiring seamless collaboration tools, Jabra's focus on practical innovation and Microsoft Teams integration makes daily work smoother and more efficient.
Both brands offer excellent warranty support, professional-grade build quality, and comprehensive model ranges to suit different budgets. The "wrong" choice would be selecting based on price alone rather than matching the headset's strengths to your specific work requirements.
Ready to make your decision? Explore the complete EPOS headset collection or check out our top picks: EPOS IMPACT 1061T ANC for call centres and Jabra Evolve2 85 for hybrid work to find your perfect professional audio solution.
Whether you choose the Danish engineering excellence of EPOS or the practical innovation of Jabra, you'll be investing in professional communication tools that can transform your work experience. The key is understanding your priorities and choosing the brand that best supports your daily professional challenges.
