USB Headset Splitter

Connect two Quick-Disconnect (QD) USB headsets to a single PC or softphone using our USB headset Y-lead training cables. Ideal for supervisor training, agent shadowing, and call monitoring in call centers, customer service teams, and remote coaching environments.

Perfect for: Call center trainers • Team supervisors • Quality assurance staff • Small business coaching

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How USB Training Splitter Cables Work

The Technical Solution for Dual Headset Training

Our USB Y-lead training cables solve a critical power limitation problem. When you try to connect two standard USB headsets directly together, there's insufficient power to run both devices effectively.

Here's how our splitter solution works:

Single USB connection to your PC or laptop
Two QD ports for connecting Quick-Disconnect headsets
Adequate power distribution to both headsets simultaneously
Instant supervisor participation - listen in or join conversations

Important: This solution only works with headsets that have QD (Quick-Disconnect) plugs halfway down the cable. Fully-wired USB headsets cannot be connected together for training purposes due to power limitations.

Step-by-Step Setup Guide

Plug the USB Y-lead into your computer's USB port
Connect your trainer headset to one QD port
Connect your trainee headset to the second QD port
Configure your softphone (Teams, Zoom, etc.) to recognize the device
Both users can hear the call; supervisor controls speaking via mute/unmute

Training Applications & Use Cases

Who Benefits from USB Headset Splitters?

Call Center Environments:

Supervisor training for new agents on live customer calls
Quality assurance monitoring and real-time feedback
Side-by-side coaching during peak periods
Performance evaluation with instant guidance

Small Business Teams:

Customer service training with immediate support
Sales call coaching and deal closure assistance
Technical support mentoring for complex issues
Remote team collaboration on client calls

Training Organizations:

Professional development programs
Customer service certification courses
Communication skills development
Real-world practice with expert oversight

USB Training Splitter Products & Packages

Individual Y-Lead Cables

Product	Price (Inc. VAT)	Description
USB-A Headset Training Cable - Y Lead	£55.00	Y-lead solution for connecting two QD USB headsets to one PC. Compatible with Poly/Plantronics/Streamline Pro headset brands, plug-and-play setup.
Yealink USB-A headset training cable/Y lead	£45.00	Optimized for Yealink wired headsets ONLY. Compatible with YHS, UH models
USB-C Headset training cable/Y lead	£45.00	Connects any Poly/Plantronics/Streamline pro headsets to a compatible USB-C port for training.

Complete Training Packages

For businesses needing a complete solution, explore our USB Training Headset Bundles which include:

Two professional QD headsets
USB Y-lead training cable
Individual USB cables for standalone use
Setup guide and technical support

View Complete Training Packages →

Compatibility & Technical Requirements

Compatible Headset Types:

Any USB headset with QD (Quick-Disconnect) capability
Plantronics CS/DuoSet series with QD
Jabra BIZ series with QD
Sennheiser Circle series with QD
Streamline Pro series with QD

Software Compatibility:

Microsoft Teams
Zoom Business
Skype for Business
All major softphone applications
PC-based phone systems
Unified Communications (UC)

System Requirements:

Windows 10/11 or macOS
Available USB port
Softphone or UC application
Administrative rights for audio device setup

Frequently Asked Questions

Technical Questions

Can I use this splitter with non-QD headsets?

No, the USB Y-lead only works with headsets that have Quick-Disconnect (QD) plugs. Headsets wired directly to the USB connector cannot be connected together due to insufficient power distribution.

Will this work with my existing softphone system?

Yes, once connected, your operating system recognizes the Y-lead as a single audio device, making it compatible with Teams, Zoom, and all major softphone applications. Basically, it's plug n play (in most cases)

How do we control who speaks during training?

The supervisor can mute/unmute their microphone using the softphone controls or in-line headset buttons. Only one microphone is typically active at a time to prevent audio conflicts.

Is there a USB-C headset training lead available?

Yes, there are links at the bottom of the page to a standard USB-C (the smaller USB) training leads/cables.

Business Questions

Do you offer bulk pricing for large call centers?

Yes, we provide volume discounts for orders of 10+ (Y leads) and 4+units for training bundles. Contact our team for custom pricing and implementation support.