EPOS Professional Headsets & Conferencing FAQ - UK Business Guide

Find answers to the most frequently asked questions about EPOS professional headset and conferencing solutions for UK businesses. From setup to troubleshooting, As an EPOS Official Partner, we cover everything you need to know about the ADAPT, IMPACT, and EXPAND series.

P.S. If you can't find an answer to your question -then contact us

General EPOS Professional Headset Questions

What is EPOS Connect and why do I need it for my business headset?

EPOS Connect is essential free software for professional EPOS headsets that enables device customisation, firmware updates, and unified communications integration. Available for Windows, Mac, Android, and iOS, it provides call controls, audio settings, and platform integration for business applications. Most professional features require EPOS Connect to function properly.

Which EPOS headset series are designed for professional business use?

EPOS offers three main professional series: ADAPT headsets for hybrid workers and mobile professionals, IMPACT headsets for contact centres and intensive calling environments, and EXPAND speakerphones for conference rooms and meeting spaces. Each series is optimised for specific business communication needs.

Are EPOS headsets compatible with Microsoft Teams, Zoom, and other business platforms?

Yes, EPOS professional headsets are certified for Microsoft Teams, Zoom, and major UC platforms. They work with Windows, Mac, Android, and iOS through EPOS Connect software. Business models integrate with platforms like 3CX, Genesys Cloud, and others. Check the official EPOS compatibility guide for specific device requirements. Our Certified Microsoft Teams headsets provides more product choices and information.

What's the typical price range for EPOS professional headsets in the UK?

EPOS professional headsets range from £48-£250+ depending on features and series. EXPAND 40T speakerphones start at £216, ADAPT 660 wireless headsets cost around £259-£300, and premium IMPACT 1000 series models range from £150-£250. Business models cost more due to UC certifications and advanced features.

How do I get warranty support for my EPOS business headset?

EPOS offers standard warranty coverage through authorised UK retailers (H4B are an authorised premium dealer, if you purchased through us - contact us). For EPOS support directly. Keep purchase receipts and document issues with dates and photos for warranty processing. 

EPOS ADAPT Series - Wireless Professional Headsets

What's the difference between EPOS ADAPT 660, 560, and 360 models?

The ADAPT 660 (£227-£300) is the premium over-ear model with adaptive ANC, 30-hour battery, and Microsoft Teams certification. The ADAPT 560 is an on-ear wireless model, while the ADAPT 360 offers over-ear design without ANC. All feature EPOS AI™ technology and multi-device connectivity for professional use. (*prices subject to change)

Why does my ADAPT 660 keep disconnecting from Microsoft Teams?

Common ADAPT 660 Teams connectivity issues include the BTD 800 dongle supporting only Bluetooth 4.2 while the headset uses 5.0. Solutions include installing EPOS Connect software, clearing device pairing lists, ensuring dongle proximity to the computer, and updating firmware through the EPOS Connect application.

Can I use ADAPT headsets via direct Bluetooth with my computer?

ADAPT models support audio output via direct Bluetooth to computers, but microphone input requires the included BTD 800 USB dongle for full PC functionality. The dongle enables HSP/HFP profile support essential for business calling applications and UC platform integration.

How long does the battery last on ADAPT wireless headsets?

The ADAPT 660 provides up to 30 hours battery life (19 hours with ANC enabled). Charging takes approximately 3 hours via the included micro-USB cable. The newer ADAPT 661 variant includes USB-C charging compatibility for modern connectivity standards.

What is EPOS BrainAdapt™ technology in ADAPT headsets?

EPOS BrainAdapt™ is a group of technologies designed to reduce brain fatigue during long calls and meetings. It includes adaptive ANC that adjusts to your environment and audio processing that reduces listening effort. Studies suggest it provides a 35% reduction in listening effort in noisy environments.

EPOS ADAPT Series - Wired Professional Options

What wired ADAPT models are available for business use?

The ADAPT 100 Series offers wired connectivity with minimal design and EPOS stereo sound for calls and multimedia. The ADAPT 165 II provides on-ear, double-sided design with USB connectivity and 3.5mm jack for versatile device compatibility in professional environments.

Do ADAPT wired headsets work with desk phones?

No, they are all USB-A or USB-C although the ADAPT 165 II includes detachable USB cables with in-line call control and 3.5mm jack connectivity for desk phones, mobiles, and tablets. This makes them suitable for multi-device professional environments requiring flexible connectivity options. (But NOT desk phones)

More ADAPT insights: Complete ADAPT series guide for hybrid workers

EPOS IMPACT Series - Wireless Contact Centre Headsets

What makes the IMPACT 1061T different from the 1060T model?

The IMPACT 1061T includes a wireless charging stand, while the 1060T does not. Both models feature EPOS AI™ microphone technology, adaptive ANC (in ANC variants), and Microsoft Teams certification. The 'T' designation indicates Teams certification with dedicated Teams button functionality.

How many devices can I connect simultaneously with IMPACT wireless headsets?

IMPACT 1000 Series headsets support up to 3 simultaneous device connections via multipoint Bluetooth. However, users frequently report auto-switching issues requiring firmware updates through EPOS Connect and careful device pairing management for reliable operation.

Why do I experience volume spikes with my IMPACT headset?

Volume management issues occur when EPOS Connect software auto-switches between audio sources. The software requires manual volume adjustment for each connected device to prevent uncomfortable volume changes. Configure volume levels through EPOS Connect for each paired device separately.

How effective is the ANC on IMPACT business headsets?

IMPACT ANC models feature hybrid adaptive ANC that automatically adjusts noise cancellation based on environment. It's optimised for office environments rather than transportation noise. The ANC functions independently when powered on but disconnected from devices, promoting concentration in open office settings.

What's the battery life for IMPACT wireless headsets?

IMPACT 1000 Series provides 2-3 days of typical business use with approximately 20 hours talk time. Charging takes 1.5 hours via cable or 2.5 hours with wireless charging stand. The headset can continue operating while charging for uninterrupted business use.

EPOS IMPACT Series - Wired Contact Centre Options

Are IMPACT wired headsets durable enough for intensive call centre use?

IMPACT wired headsets are designed for professional call centre environments with industry-leading voice pickup and all-day comfort. However, some users report durability concerns with stress fractures at headband connection points. The lightweight design prioritises comfort over extreme durability.

How comfortable are IMPACT headsets for extended call centre shifts?

IMPACT headsets feature lightweight design (6.3 ounces for wireless models), soft breathable cushions, and headband padding for all-day wearing comfort. The on-ear design may cause discomfort during sessions longer than 1-2 hours, requiring position adjustments and regular breaks.

What makes IMPACT microphone quality superior for business calls?

IMPACT headsets feature EPOS AI™-powered adaptive microphone technology with industry-leading voice pickup. The microphone boom should be positioned 2-3 cm from the mouth corner for optimal performance. Issues typically stem from incorrect positioning or require firmware updates through EPOS Connect.

More IMPACT insights:
Complete IMPACT series guide for call centres
IMPACT 1000 vs 800 comparison

EPOS EXPAND Series - Wireless Conference Solutions

What's the difference between EXPAND 40, 40+, and 40T speakerphones?

The EXPAND 40 (base model) includes only the speakerphone. The EXPAND 40+ adds a Bluetooth USB-C dongle. The EXPAND 40T (£180) includes the dongle plus Microsoft Teams certification with a dedicated Teams button, but works with all UC platforms equally well.

How many people can use an EXPAND 40T in a meeting room?

The EXPAND 40T is designed and optimised for small to medium meeting rooms with up to 8 people. Three beamforming microphones provide 360° voice pickup, while the ultra-low distortion speaker ensures clear audio for remote participants in professional conference settings.

What's the difference between EXPAND 40T and 80T for business conferences?

The EXPAND 80T (£330) supports 7-18 people without expansion mics and up to 32 people with two optional wired expansion microphones. The 40T (£216) handles up to 8 people. Both feature Microsoft Teams certification, but the 80T offers superior performance for larger conference rooms. (*prices subject to change)

How long does the battery last on EXPAND speakerphones?

The EXPAND 40T provides up to 18 hours talk time, while the EXPAND 80T offers up to 16 hours. Both fully charge in approximately 3 hours and remember up to 8 paired devices with automatic re connection for seamless business conference workflows.

Can multiple users share the same EXPAND speakerphone?

Yes, EXPAND speakerphones support shared use mode which prevents automatic re connection to previously paired devices. Enable shared mode by pressing and holding the Bluetooth and minus button for two seconds. This is ideal for hot desking and multi-user office environments.

EPOS EXPAND Series - Wired Conference Expansion

Can I expand the pickup range of my EXPAND 80T speakerphone?

Yes, the EXPAND 80T supports up to two wired expansion microphones, each containing 4 beamforming microphones for extended range. This configuration supports up to 32 people around larger meeting tables, though expansion mics may be unnecessary for standard-sized conference rooms.

What connectivity options do EXPAND speakerphones offer?

EXPAND models offer multiple connection methods: USB-C cable for PC/Mac, Bluetooth for smartphones, BTD 800 dongle for wireless PC connection, and USB-A adapter for universal connectivity. This flexibility supports various business conferencing setups and UC platforms.

Technical Support & Troubleshooting

Why isn't my EPOS professional headset recognized by my computer?

Common solutions include setting the headset as default audio device in Windows, updating drivers through Device Manager, installing EPOS Connect software, checking USB connections, and testing on another device. Professional models specifically require EPOS Connect for full functionality and recognition.

How do I update firmware on my EPOS business headset?

EPOS releases firmware updates that improve performance, fix bugs, and add features. Use EPOS Connect software on desktop or mobile to check for and install firmware updates. This ensures optimal performance, compatibility, and access to latest professional features.

Why does my EPOS headset have poor sound quality during business calls?

Solutions include adjusting volume levels (often set too high causing distortion), updating firmware through EPOS Connect, checking microphone boom positioning, ensuring proper fit, and verifying correct audio drivers. Conflicting audio software often causes quality issues in business environments.

How do I adjust sidetone on my EPOS professional headset?

Sidetone (hearing your own voice) adjusts through EPOS Connect software on desktop or mobile app. Navigate to microphone settings and adjust the sidetone slider from 0-100%. This feature helps maintain natural speaking volume during professional calls and meetings.

Can I manage multiple EPOS devices across our office locations?

Yes, EPOS Manager allows remote management of EXPAND speakerphones and other professional devices. Deploy firmware updates, configure settings, and monitor device status across locations. This digital solution makes device management time and cost efficient for business deployments. For help setting up enterprise device management, speak to our business solutions team. Or use the right side "Chat with us" (in office hours only)

Need more help? Visit our full range: EPOS headset collection pages for detailed product information, reviews, and purchasing options. Our expert team can help you choose the right professional audio solution for your business needs.

More EXPAND insights: Complete EXPAND conference phone guide

While EPOS excels in professional audio engineering and call centre environments, many businesses also consider Jabra as an alternative. To help you make an informed decision, we've created a detailed EPOS vs Jabra comparison for 2025 that analyzes both brands across key factors like audio quality, battery life, and specific workplace scenarios.